Company expands to support global customers around the clock.
Salt Lake City, Utah – SA International (SAi), the leading provider of software solutions for the signmaking, digital printing, textile and CNC machining industries, has promoted Katherine Magee to Manager of Customer Service.
In her new role, Katherine Magee will oversee SAi's customer support team in North America. She will have day-to-day responsibility for ensuring customer satisfaction and retention. She reports to Mikki Webb, Sr. Vice President of North American Sales and Customer Experience. SAi has service teams in multiple areas of the world, so there is always support available to customers. The largest team is based in North America.
“Having a strong manager directing our efforts in North America is essential to our success. We need a manager who can think on their feet and resolve issues quickly for our customers. Katherine has proven herself to be an effective leader who can manage multiple processes as well as motivate people,” said Senior VP, Mikki Webb.
“Providing an exceptional customer experience is key to our growth strategy. Katherine will help develop new internal systems and train team members so we can achieve our goals,” explained Webb.
“I am delighted to manage the customer service team. The goal for our customer service department is to grow and maintain great relationships with our amazing customers. SAi is one of the best companies I have ever worked for and I look forward to adding more value and growth to the team,” said Magee.