Self-service solutions empower customers and improve communications effectiveness
Salem, N.H. – NEPS, Inc., a thought leader in the customer communications industry, has received the 2020 Technology Application of the Year Award from Xplor International. NEPS, a Taylor Company, has been a leading provider of technology, information design, and consulting expertise in the customer communications industry for more than 30 years.
Xplor® is a not-for-profit association for technology users and suppliers in the digital document industry. The Application of the Year Award is presented to an individual, company, or organization to recognize outstanding achievement in the imaginative application of current technology and/or unique implementation of existing document and communication systems.
NEPS was recognized for “Empowering Customers with Simplified Self-Service Solutions.” This was a combination of its proprietary NSite™ platform, Editor™ document creation software, and Clear™ information design practice. NSite™ and Editor™ enable non-technical end users to produce complex customer communications – such as statements, invoices, letters, and policy documents – without straining internal programming resources. The Clear Communications methodology, based on NEPS’ proprietary LUNA™ Philosophy, adds further value by ensuring that the clients’ communications are clear and that recipients can Locate, UNderstand and Act on the information included in each communication.
The self-service nature of NEPS’ software platform is especially valuable to its clients. “Companies can shift dependency from IT services and empower the business owners to produce and update statements, invoices, and communications,” says NEPS President, Denise Miano. “NSite™ and Editor™ enable these companies to do the work themselves. We’ve seen our clients’ efficiency increase dramatically,” says Miano.
Robert Linsky, Director of Information Design, notes that NEPS’ Clear™ communications practice is unique in the marketplace. “Our Clear™ communications team has over 75 years of combined experience in the field of information design, clear communications, and document reengineering. There’s really nothing like it in the industry. We’ve worked with many banks, insurance companies, and financial services firms to ensure that their communications are written in plain language, well designed from a usability standpoint, effective, and accessible to all recipients,” says Linsky.
To learn more about NEPS’ technology contact Denise Miano at 603.314.5650. For Clear™ communications practice, contact Robert Linsky at [email protected] or 603.314.5665.