Paris – Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today independent consulting firm Aspire Customer Communications Services has recognized Quadient as an overall leader in the 2020 Aspire Leaderboard for the third year in a row. The Leaderboard is an online tool that visualizes and ranks the customer communications management (CCM) solutions landscape. The Quadient Inspire platform enables organizations across the globe to create and deliver highly-personalized, compliant customer communications across all channels from one centralized hub.
“Quadient continues to put much effort into building solutions that help companies move from CCM to Customer Experience Management,” said Kaspar Roos, founder & CEO of Aspire. “They have extended their journey mapping and orchestration capabilities last year with a stronger approach to data and real-time visualization. This message is clearly resonating with customers and partners—Quadient received the highest Net Promoter Score based on over 1,000 verified entries.”
Aspire recognized Quadient’s commitment to integrated customer communications with the industry’s highest capability scores for Journey Mapping, Omnichannel Communication Orchestration, Mobile Design, Interactions Tracking and AI Template Migration. Quadient Inspire’s composition capabilities enable organizations to quickly design communications optimized for customer engagement across both digital and print channels. The platform’s collaborative and omnichannel preview and approval functionalities ensure communications are consistent and compliant in heavily regulated industries.
“We are proud to be ranked as a leader not only for overall CCM but also in specific areas such as Omnichannel Orchestration and Business Automation,” said Chris Hartigan, chief solution officer, customer experience management, Quadient. “Omnichannel orchestration is the pinnacle of CCM in an age when customers expect consistent communication across their connected devices at all points of their individual customer journeys.”
“From a CCM perspective, Quadient leads with its Inspire suite, which features an extremely broad capability set, including batch, on-demand, interactive, dynamic, digital delivery, mobile and more,” according to the report. “A strong differentiator in Quadient’s CX approach is its use of journey management to overcome organizational silos, which it has identified as a major obstacle along the path to achieving true omnichannel communications that drive exceptional business growth.”
The Aspire Leaderboard can be accessed here.