Laser manufacturer taking measures to minimize spread of COVID-19 virus
Plymouth, Mich. – Trotec Laser, Inc. announced today that it would be taking several measures to minimize the spread of the COVID-19 virus – including eliminating all nonessential business travel, drastically minimizing the number of staff members working in the facility, adopting stricter sanitation procedures, and implementing new interactive virtual communication methods – to protect the health of its employees and community, and to ensure the company can continue to provide customers with the service and support they need.
"At Trotec, we are committed to supporting our customers and community, and one of the most basic ways we can do this is by taking precautions to help everyone stay healthy," said Warren Knipple, President at Trotec Laser. "We are also committed to providing you with the service and support you depend on, so we have established a business continuity plan to address various threats and vulnerabilities, including a response to the pandemic and high absenteeism."
Knipple explains that the plan involves closely monitoring the impact of the coronavirus at a global and local level for all business units, and following the guidelines of the World Health Organization, the Centers for Disease Control, and state and local authorities.
Other measures involve offering interactive digital methods for communicating with customers, including webinar options for monthly educational workshops, and using live-streaming technology with live interaction to provide virtual product demos and conduct other customer meetings.
Here is an overview of Trotec's policies and procedures related to COVID-19:
Travel for internal meetings has stopped and all non-essential business travel has been eliminated
The company has issued guidelines to employees for workplace hygiene and sanitizing efforts for our sites to minimize the spread of the virus
Employees who are sick or have come in contact with someone who has tested positive for COVID-19 have been instructed to stay home and seek medical guidance.
All large-scale, onsite social interactions and events have been cancelled for the time being. Please be sure to check our event calendar for changes to our scheduled events.
Most of our sales and services teams are working remotely and equipped with the tools to handle the majority of your needs virtually. Where an onsite visit is essential, they will call ahead to adhere with your visitation policies and, specifically for service calls.
"We believe that by taking these steps, as well as staying informed, we are well prepared to handle potential interferences that may prevent us from serving your needs," Knipple says. "Please visit our website for updates on events and any additional contingency measures or action plans in the future, and feel free to reach out to us with any questions."