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I wish you could just buy the right print software product and it would make you successful. You can’t. Success with software takes your execution. Software doesn’t implement itself, vendors can’t implement it without your active involvement.
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About Jennifer Matt
Jennifer Matt is the managing editor of WhatTheyThink’s Print Software section as well as President of Web2Print Experts, Inc. a technology-independent print software consulting firm helping printers with web-to-print and print MIS solutions.
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Discussion
By Susan Moore on Apr 05, 2017
Every company that is planning a software purchase, of any kind, should read this article. Jennifer's observations in this article, in my view, are the most relevant equation in the success of software installs. Thanks Jennifer!
By Jonathan Stuart on Apr 05, 2017
Toughest lesson for any company: Stop blaming the software and look at yourselves and the organisation itself to find the causes of ERP project disappointment.
One other lesson: ERP, process automation, customer self-service, these are all hard things to do and take resources, dedication and persistence to achieve success.