To understand Creo and what makes the company - and its customers - award-winners, WTT correspondent, Gail Nickel-Kailing, visited Creo’s headquarters and manufacturing plant in British Columbia, spoke with key executives, and met with two of Creo’s customers. This is part two of a three part series. If you missed part one, you can read it here now.

Award-winning Customer
Pick up a copy of Creo’s 2002 Annual Report and the first words you see are “Focus on Customers.” The title on this year’s report is the same size type as Creo’s name and logo, and bigger by far than the type for “2002 Annual Report.” Open the cover and the first twelve pages are dedicated to Creo’s customers and their success stories. Shown are just a few of Creo’s 25,000 customers from around the world.

“We focus on our customers and deliver on their demands,” says Judi Hess, Creo’s president. “We deliver the right product on time with the competitive advantages our customers need. Our job is to help them be the most successful they can be.” To do that every engineer is accessible and involved with the company’s customers. Creo’s R&D engineers visit customer sites and understand the impact of their products on the customers’ businesses.