Editions   North America | Europe | Magazine


IKON Service Excellence Delivers Document Expertise

Press release from the issuing company

VALLEY FORGE, Pa.--June 4, 2003-- IKON Office Solutions, Inc. today announced the launch of IKON Service Excellence(SM), a proprietary outsourcing methodology designed to help companies improve efficiency and achieve a better investment return through streamlined document management workflow. Based on years of experience in thousands of customer sites, IKON outsourcing professionals are able to leverage document expertise, best practices, and innovative technology to provide world-class service and meet the document creation, production, distribution and storage needs of any business. "Even as companies narrow their focus and shift resources to core initiatives in an effort to minimize operating expenses, inefficiencies embedded in their existing workflow and technology continue to erode their bottom line," said Dennis LeStrange, Senior Vice President of IKON North America. "By implementing document outsourcing and facilities management services through the IKON Service Excellence framework, IKON can help companies define a document strategy with measurable service levels and leverage technology and expertise to help streamline document workflows." With an understanding of both an organization's goals and requirements, IKON performs a detailed site analysis to identify document workflow needs and related expenses. This combined information becomes the foundation for a comprehensive document strategy that will then serve as a "blueprint" throughout the life of the contract. IKON Service Excellence is executed through clearly defined implementation and management processes, allowing a highly skilled and motivated team of IKON professionals to set, meet and work to exceed identified service levels for the customer. Clearly documented best practices help ensure a quick and seamless implementation process, and an IKON executive conducts the final site inspection. Effective ongoing management is maintained through the use of a Site Procedures Guide, which combines IKON Standards and Best Practices with customer-specific requirements. Additionally, regular meetings are held between IKON and customer executives to make certain that the document strategy evolves in unison with changing business objectives. "As with each and every IKON service offering, at the heart of IKON Service Excellence is a group of world-class employees," continued Mr. LeStrange. "We identify, train, retain, motivate and communicate with our teams to ensure they are equipped and energized to consistently and positively impact our customers' business on a daily basis." For on-site, off-site or any combination of outsourced services - even market-specific operations such as those found in the legal industry - businesses can access IKON's expertise and best practices to improve their document efficiency. IKON Service Excellence is delivered by more than 9,000 well-trained outsourcing professionals, dedicated and motivated to help businesses streamline activities and cut costs in all areas of the document lifecycle.