The New AR Solution will Enable Agfa to Service Customers More Efficiently

Ra’anana, Israel – Fieldbit, a leading developer of real-time augmented reality collaboration solutions, today announced it is partnering with the Agfa-Gevaert Group to conduct a field test that will add Fieldbit’s end-to-end software platform to its existing Inkjet field support services.

Agfa’s Inkjet support group within Europe, NAFTA and LATAM will now have at its disposal Fieldbit’s innovative AR technologies that enable the frontline workforce in remote locations to collaborate with subject matter experts in real time via smart eyeglasses, smart phones, mobile devices, and web browsers. The Fieldbit multi-source collaboration includes a shared “see-what-I see” field of view, step-by-step automated guidance through logical procedures for preventive maintenance, and APIs for augmenting industrial IoT real-time data or real-time data from legacy automation systems.

“Fieldbit is seeking to change the mode of operation in remote field services by creating, capturing, and sharing accumulated organizational knowledge once held only in the minds of a few experts,” said Evyatar Meiron, CEO of Fieldbit. “We are thrilled to be working with Agfa’s inkjet support team and improving on what they already do. We will be able to empower teams on the ground to resolve issues via AR remote assistance thereby reducing the need for technician visits and helping businesses realize substantial savings.”

The Fieldbit platform also enables call centers and technicians to remotely guide their customers, thus avoiding costly on-site visits. Agfa’s Inkjet support team is one of the largest organizations in the digital print and chemicals industry, with 170 employees at its headquarters and field offices around the globe.

“A service organization is always seeking to become more efficient,” said Rainer Karbaum, Senior Project and Business Manager Inkjet Agfa Graphics. “We look forward to integrating this new, state of the art technology that Fieldbit provides and enhance our ability to gain even higher customer satisfaction and prevent downtime by solving problems quickly and with a single service call.”

Fieldbit’s high-value AR platform supports a broad range of industries, including oil & gas and other utilities, printing, production, and medical devices. This capability is highly valuable to enterprises that spend time, money and resources by frequently sending technicians from around the world to service remote locations. Fieldbit’s innovative software enables enterprises to create, capture, and share accumulated organizational knowledge at a time when many companies are confronted with the loss of knowledge due to an aging workforce – knowledge that is typically held in the minds of the experts. By empowering on-site teams to resolve issues via fast, easy and reliable access to AR remote assistance, and multi-source knowledge, Fieldbit reduces the need for technician visits and helps businesses realize substantial savings.

For more information, visit: https://www.agfa.com/corporate/.