Kodak is a finalist in the 2011 KM Reality Awards. The KM Reality Awards recognize companies that demonstrate measurable business gains in efficiency, productivity and quality from knowledge management practices. Winners of the KM Reality Awards were announced at the 2011 KMWorld Conference, Nov. 2 in Washington, D.C.
Kodak’s Technical Knowledge Management (TKM) organization delivers worldwide integrated communications services and solutions that support the sale and service of Kodak and other companies’ products and services. TKM includes a team of 125 professionals that maintain a worldwide network of suppliers and partners. This network provides a variety of communications services including technical writing, localization, multimedia, imaging, Web services, content management, programming and training.
“Kodak is dedicated to providing its customers with highly effective solutions, service and support,” said Susan Cardot, Worldwide Director, Outbound Marketing and Communications and Services for Business Marketing, Kodak’s Business Solutions and Services Group. “The ability to create, manage and deploy worldwide localized content is a critical part of this commitment.”
Kodak established TKM more than 10 years ago to handle the increasing demands and complexities associated with serving its internal and external customers around the world. The organization established new standards in knowledge management which led to decreased workflow cycle times, structured content creation, and streamlined output. The organization has leveraged content and design for reuse and productivity savings.
TKM’s services support Kodak as it works with customers to prepare, plan, implement and manage changes to business processes. From streamlining workflow and data management capabilities to integrating new technologies into existing processes, Kodak enables customers to increase overall operational productivity and take advantage of new revenue opportunities.
Kodak is a global advisor and provider of integrated services to help companies transform and optimize their businesses. Through a network of service professionals in more than 120 countries, Kodak provides technical, professional, consulting and managed services to enable customers to focus on growing their businesses, maximizing productivity, and more effectively managing risks. All KODAK Products and Software are backed by KODAK Service and Support. To learn more, please visitwww.graphics.kodak.com.