David Zwang talks to Scott Williams, Director of Workflow Automation and Systems at Impact Mailing, a 40-year-old, 200-employee, family-owned business that specializes in direct mail, as well as transactional printing and pick-and-pack. The company is 100% digital, built around a Canon platform. As Director of Workflow Automation and Systems, Williams looks for ways to improve efficiency—whether that be new equipment, improved processes, new software, etc.
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