MassTransit Enterprise Cuts Costs, Improves Customer Service for LaVigne
Press release from the issuing company
Printer Maintains Technological Lead With Automated File Transfer Workflow Software
Arlington, VA - September 4, 2002 - Group Logic, developer of best-selling network workflow software products, announced that LaVigne, Inc. has adopted MassTransit Enterprise to support high-speed, automated file transfers with printing customers. LaVigne is one of the largest commercial printers in Massachusetts and is one of the nation's largest digital on demand printers. MassTransit Enterprise acts as a "digital shipping and receiving department” that completely automates and manages the process of transferring graphics, multimedia, and other production files between print media suppliers and their customers.
"Initially, our goal was to save money," recalls Christopher Wells, LaVigne President and CEO. "One of our major clients was using a competitive product and found the costs prohibitive - we hoped MassTransit would offer a cheaper way to work," he said. Wells indicates the experiment was a success, reporting "Based on what we and our client were spending, we found MassTransit Enterprise would return the investment we made in the software in only about six months. That's just with one client - we have several other clients who use FTP or physically ship materials, and those are costs we've eliminated or reduced as well."
In addition to cost-savings, LaVigne has enjoyed improvements in customer service. By helping to integrate its customer's workflows with its own, LaVigne can automate ordering, perform file transfers, and improve the efficiency of fulfillment and reporting activities. With MassTransit Enterprise's ability to present formatted and partially filled-in web-based work orders, LaVigne also cuts down on errors and problems. "It ruins the integrity of the entire system if we have to follow up with a phone call every time a file is transferred," notes Wells. He's even found MassTransit can help boost sales, noting that when customers have a job, "they're going to send it to the printer who's easiest to work with, and with MassTransit Enterprise, that's LaVigne."
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