Zurich Largest Bank Implements Exstream Software Dialogue
Press release from the issuing company
June 26, 2002 -- Exstream Software, Inc. announced today that its Dialogue software is being implemented by Zürcher Kantonalbank (ZKB) of Switzerland to provide personalized online banking services for both businesses and consumers. Customers can view account information, money transactions and other bank statements online, as well as download them in PDF. “Custody Online,” the online system for businesses, also produces performance reports, portfolios and internal overviews.
Using Dialogue and systems integration services from LASERCOM, which distributes and supports Dialogue in Europe, ZKB is handling 120,000 logons per month and processing three to four online requests a minute—around the clock. ZKB is Zurich's largest banking operation and the third largest bank in Switzerland, with 88 branch offices, 26 agencies, two million customers and over CHF 75 billion ($50 billion USD) in customer assets. ZKB also provides services to ten other cantonal banks in Switzerland, supporting some 150,000 total contracts.
Key drivers in ZKB's selection of Dialogue included its ability to create all required outputs (PDF, PostScript, AFP, HTML and XML); support for all computing platforms (MVS, IBM/AIX and Windows NT); its easy to use graphical user interface; and its object-oriented open architecture for flexibility and easy integration with existing systems. In addition to the personalized online banking applications, ZKB sees the potential of using Dialogue for over 170 other document applications.
“Dialogue has fulfilled all of our application requirements, and we are very satisfied with its stability and performance,” said Gerhard Petrig, Application Engineer for Output Management at ZKB. “Not only did we want a product that was easy to use and could meet all of our application requirements, but we wanted a vendor that was forward-thinking and would react quickly to our needs. LASERCOM and Exstream have provided us with both, and because of that we can now offer our customers the speed and convenience they want in personalized online banking—something we could not do before.”
Dialogue's eFulfillment web engine allows ZKB's customers to submit on-demand requests for information through custom designed web forms, processes the requests in real time, then displays the resulting personalized e-documents on the web for viewing online or printing at the customer's site. This saves tremendous expenses in printing and mailing, and provides customers with more value through convenience and immediate response. Additionally, Dialogue's multi-channel delivery allows ZKB to simultaneously create documents in PDF for the customer to download, and in AFP for archival on the mainframe system.
“ZKB's online banking applications once again prove Dialogue's high performance and functional robustness for supporting an enterprise's total personalization needs,” said Davis Marksbury, president and CEO of Exstream Software. “We are very proud that Dialogue is meeting ZKB's extensive application requirements, and we look forward to supporting all of their customer relationship management initiatives in the future.”
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