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Heidelberg Expands Systemservice To Meet Evolving Printer Needs

Press release from the issuing company

KENNESAW, Ga., June 22, 2005 – Heidelberg’s systemservice will be in the spotlight at PRINT ’05. Heidelberg, which has renewed its focus on proactive service, will showcase the latest intelligent device management capabilities of its remote service offerings, preventative maintenance and other intelligent service solutions. All new offerings, including expanded support tools and functionalities, will demonstrate Heidelberg’s commitment to providing quality support and service offerings designed to help customers optimize business activities throughout the lifecycle of their production systems. Heidelberg has combined all of its service offerings and activities under the umbrella term, “systemservice,” which provides continuous support for customers from the pre-sales stage to installation and beyond. “Today’s service requirements are more demanding than ever and this requires a new generation of service that ensures in-depth engineering experience and encompasses everything from prepress to postpress equipment, including software and hardware,” said Michael Grauel, senior vice president of customer support, Heidelberg USA. “Our seasoned service experts are equipped with the latest knowledge and technologies to not only address existing customer issues but also to anticipate future printer needs – resulting in increased productivity and quality for our customers. Our comprehensive services cover the entire print production value chain, enabling our customers to achieve increased productivity, stability and quality while maximizing profitability.” As part of its continued commitment to offer customers the most comprehensive and convenient service, Heidelberg has expanded its offering with new support tools and enhanced the functionality of existing ones. The company, for example, has added new remote service capabilities for Prinect Image Control users and will launch the online help tool “eSelfhelp,” which provides expert knowledge for fast assistance any time of day. Also new at PRINT ’05 is Heidelberg’s Global Expert Network (GEN) 24x7 offering. GEN 24x7 is a service that allows printers to access around-the-clock phone and remote support from Heidelberg experts anywhere in the world. To show the breadth of Heidelberg’s service capabilities and give show attendees a visualization of systemservice, many of these new tools will be demonstrated throughout the booth on various pieces of equipment and terminals. The company also will have an installation planning team onsite during PRINT ’05 to explain how Heidelberg service experts work with customers during the pre-installation and installation phases. With a Computer Aided Design (CAD) station, a Heidelberg service expert can produce drawings for customers directly from the show floor, giving them a blueprint of their pre-installation report and installation planning process for new machines. Heidelberg’s systemservice provides continuous support for customers from the pre-sales stage to installation, through the whole lifecycle of their production systems and even up to the resale of the equipment. The company will have information on preventative maintenance, software maintenance programs and many other systemservice offerings at the show. Heidelberg systemservice experts also will be on hand to answer questions and guide booth visitors through the company’s various service offerings. In addition to the service offerings mentioned above, stay tuned for other Heidelberg news in systemservice at the show.