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DME's Mike Panaggio: No Excuses Are Allowed In Our Business

Published on June 13, 2017

Mike Panaggio, CEO of Daytona Beach based DME, tells Senior Editor Cary Sherburne, "We never want to have to apologize to a customer; no excuses are allowed in our business!" He also shares advice for his peers.

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Discussion

By Jacob Aizikowitz on Jun 14, 2017

Mike had the vision to also pick Software that will make the digital journey more successful. We learned a lot from him and his team, and I am sure they saw new stuff in what we brought -- and continue bringing -- to the table. It is an honor and pride to have the relationship with Mike and Cathy and their teams.

Mike's notion of Sustainability is very valid. Its the "replacement" of the very large jobs in the traditional printing world. In the digital world, once you engage your customer with a broad suite of services and capabilities -- including Data, Insight, Project Management -- the relationship becomes "tight" and on-going. And this is where sustainability becomes a reality.

 

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