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X-Rite's Yves Giraud on Combined X-Rite/Pantone Service Offerings

Published on October 25, 2012

X-Rite VP of Services Yves Giraud talks about the combined service offerings of X-Rite and Pantone with WhatTheyThink's Cary Sherburne.

Cary Sherburne: Hi, I’m Cary Sherburne, Senior Editor at WhatTheyThink.com and I'm here with Yves Giraud who is Vice President of Services for X-Rite/Pantone. Welcome.

Yves Giraud: Welcome. Good afternoon.

Cary Sherburne: Good afternoon to you, too. Now X-Rite/Pantone – you’re really bringing the companies together kind of from a branding perspective and services. I mean you’ve been offering services over time but it’s a new focus for the company. Maybe you could talk about what kind of services you’re offering.

Yves Giraud: Yes, we are offering a new focus on services at X-Rite/Pantone. The reason with things in order to give the best value to our customer for them to make the best choice of their investment. We would like to offer them services around hardware and software.

Cary Sherburne: Okay. And so, for example, I mean you have a lot of different measuring instruments – well in a number of industries but in the printing industry, for example. So like the iPro 2 for example. So what kind of a service would a company need around something like that or an EasyTrax or an IntelliTrax?

Yves Giraud: So let’s take iPro 2 that we have just released, right? I mean when we introduce a new product like an iPro 2 we introduce new services along with this product for the customer with X-Rite iPro 2 to make the best choice of his instrument

Cary Sherburne: So it would be training.

Yves Giraud: It can be training and training goes from onsite training, classroom training, e-learning. We have some very nice e-learning modules. It can be also service contract to help them protect their investment. To keep their product at the best performance. Multiple services going around the piece of hardware and software services. For them to make the best value out of this investment.

Cary Sherburne: And I can especially see if you had a multi-site firm like – well, I’m just going to use Consolidated Graphics because the name comes to mind and they’ve got 70 locations and I’m sure that you’ve probably got your instruments in all of those. So to be able to calibrate them in such a way that they’re the same, right?

Yves Giraud: Yes and the part of the value is to help our customer to make color control easy, to make color communication easy and to keep all their sites consistent.

Cary Sherburne: And then on the Pantone side there are services also.

Yves Giraud: Yes. So the way when you have seen in the past few years step-by-step with both X-Rite and Pantone together. And on the services it’s the same tray.

Cary Sherburne: Same tray. So, for example, you would have a set of services that might be offered around PantoneLIVE.

Yves Giraud: Yes. So with PantoneLIVE in the X-Rite we are going to introduce some services on this.

Cary Sherburne: That’s great. So it’s a services economy that we live in so it’s great that you’re adding that and it’s also great that – because color management is so critical to the business that you’re offering these services to our printers.

Yves Giraud: It’s really about making color management, making color control, making color communication easy for customers.

Cary Sherburne: And so color is right the first time? Right every time.

Yves Giraud: Exactly. Right every time. As you know.

Cary Sherburne: Thank you very much.

Yves Giraud: Thank you very much.

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