Log In | Become a Member | Contact Us


Market Intelligence for Printing and Publishing

Connect on Twitter | Facebook | LinkedIn

Featured:     Printing News Joins WhatTheyThink     Printing Forecast 2018     Production Inkjet     Installations and Placements Tracker

X-Rite's Yves Giraud on Combined X-Rite/Pantone Service Offerings

Published on October 25, 2012

X-Rite VP of Services Yves Giraud talks about the combined service offerings of X-Rite and Pantone with WhatTheyThink's Cary Sherburne.

Cary Sherburne: Hi, I’m Cary Sherburne, Senior Editor at WhatTheyThink.com and I'm here with Yves Giraud who is Vice President of Services for X-Rite/Pantone. Welcome.

Yves Giraud: Welcome. Good afternoon.

Cary Sherburne: Good afternoon to you, too. Now X-Rite/Pantone – you’re really bringing the companies together kind of from a branding perspective and services. I mean you’ve been offering services over time but it’s a new focus for the company. Maybe you could talk about what kind of services you’re offering.

Yves Giraud: Yes, we are offering a new focus on services at X-Rite/Pantone. The reason with things in order to give the best value to our customer for them to make the best choice of their investment. We would like to offer them services around hardware and software.

Cary Sherburne: Okay. And so, for example, I mean you have a lot of different measuring instruments – well in a number of industries but in the printing industry, for example. So like the iPro 2 for example. So what kind of a service would a company need around something like that or an EasyTrax or an IntelliTrax?

Yves Giraud: So let’s take iPro 2 that we have just released, right? I mean when we introduce a new product like an iPro 2 we introduce new services along with this product for the customer with X-Rite iPro 2 to make the best choice of his instrument

Cary Sherburne: So it would be training.

Yves Giraud: It can be training and training goes from onsite training, classroom training, e-learning. We have some very nice e-learning modules. It can be also service contract to help them protect their investment. To keep their product at the best performance. Multiple services going around the piece of hardware and software services. For them to make the best value out of this investment.

Cary Sherburne: And I can especially see if you had a multi-site firm like – well, I’m just going to use Consolidated Graphics because the name comes to mind and they’ve got 70 locations and I’m sure that you’ve probably got your instruments in all of those. So to be able to calibrate them in such a way that they’re the same, right?

Yves Giraud: Yes and the part of the value is to help our customer to make color control easy, to make color communication easy and to keep all their sites consistent.

Cary Sherburne: And then on the Pantone side there are services also.

Yves Giraud: Yes. So the way when you have seen in the past few years step-by-step with both X-Rite and Pantone together. And on the services it’s the same tray.

Cary Sherburne: Same tray. So, for example, you would have a set of services that might be offered around PantoneLIVE.

Yves Giraud: Yes. So with PantoneLIVE in the X-Rite we are going to introduce some services on this.

Cary Sherburne: That’s great. So it’s a services economy that we live in so it’s great that you’re adding that and it’s also great that – because color management is so critical to the business that you’re offering these services to our printers.

Yves Giraud: It’s really about making color management, making color control, making color communication easy for customers.

Cary Sherburne: And so color is right the first time? Right every time.

Yves Giraud: Exactly. Right every time. As you know.

Cary Sherburne: Thank you very much.

Yves Giraud: Thank you very much.

         Email Icon Email    Reprint Icon Embed/Reprint

 

Post a Comment

To post a comment Log In or Become a Member, doing so is simple and free

 

 

Recent Videos

 

Video preview: Fridays with Frank: Superior Opportunities in Finishing

Fridays with Frank: Superior Opportunities in Finishing

Published: August 17, 2018

Frank interviews Jay Smith at Superior Packaging and Finishing in Braintree, Mass. Superior recently acquired Acme Binding and now is one of the largest finishing companies in America.

 

Video preview: The Success of Roll-Fed Inkjet and Importance of Finishing

The Success of Roll-Fed Inkjet and Importance of Finishing

Published: August 15, 2018

Mark Hunt, Director of Strategic Alliances for Standard Finishing Systems, discusses the reasons behind the surge of popularity in roll-fed inkjet, and the importance of finishing. He also discusses what to expect at Hunkeler Innovations Days 2019.

 

Video preview: Flexible Packaging Moves From Conventional to Digital

Flexible Packaging Moves From Conventional to Digital

Published: August 14, 2018

Karen English, Market Development Manager for Printpack, shares how this conventional flexible packaging converter has implemented digital printing for a hybrid manufacturing process.

 

Video preview: The Ups and Downs in the Future of Print

The Ups and Downs in the Future of Print

Published: August 13, 2018

Kip Cassino, Executive Vice President of Borrell Associates, discusses the cross-generational evolution of print: what's expected to grow and what's expected to decline in the coming years.

 

Video preview: Frank Looks Back at—and Ahead to—Printing News

Frank Looks Back at—and Ahead to—Printing News

Published: August 10, 2018

Frank traces the history of Printing News from its beginning in 1928, and its founder and editor, Leo Joachim. Few magazines have made it to 90 years and Frank is glad that the new relationship between WhatTheyThink and Printing News will see a printed magazine continue. Especially for the printing industry.

 

Video preview: Snail Mail Shouldn’t Be Stale Mail: Five Game-Changing Envelope Products

Snail Mail Shouldn’t Be Stale Mail: Five Game-Changing Envelope Products

Published: August 9, 2018

Trish features five different innovative envelope products that can increase your direct mail open rate. She’ll share and explain what makes each product engaging, and include useful links and information for further exploration.

 

View More Videos

 





Become a Member

Join the thousands of printing executives who are already part of the WhatTheyThink Community.

Copyright © 2018 WhatTheyThink. All Rights Reserved