Log In | Become a Member | Contact Us


Market Intelligence for Printing and Publishing

Connect on Twitter | Facebook | LinkedIn

Featured:     Print 2017     Production Inkjet Tools & Resources     Industrial Print Analysis     European Coverage     Conversations on Print Podcast

X-Rite's Yves Giraud on Combined X-Rite/Pantone Service Offerings

Published on October 25, 2012

X-Rite VP of Services Yves Giraud talks about the combined service offerings of X-Rite and Pantone with WhatTheyThink's Cary Sherburne.

Cary Sherburne: Hi, I’m Cary Sherburne, Senior Editor at WhatTheyThink.com and I'm here with Yves Giraud who is Vice President of Services for X-Rite/Pantone. Welcome.

Yves Giraud: Welcome. Good afternoon.

Cary Sherburne: Good afternoon to you, too. Now X-Rite/Pantone – you’re really bringing the companies together kind of from a branding perspective and services. I mean you’ve been offering services over time but it’s a new focus for the company. Maybe you could talk about what kind of services you’re offering.

Yves Giraud: Yes, we are offering a new focus on services at X-Rite/Pantone. The reason with things in order to give the best value to our customer for them to make the best choice of their investment. We would like to offer them services around hardware and software.

Cary Sherburne: Okay. And so, for example, I mean you have a lot of different measuring instruments – well in a number of industries but in the printing industry, for example. So like the iPro 2 for example. So what kind of a service would a company need around something like that or an EasyTrax or an IntelliTrax?

Yves Giraud: So let’s take iPro 2 that we have just released, right? I mean when we introduce a new product like an iPro 2 we introduce new services along with this product for the customer with X-Rite iPro 2 to make the best choice of his instrument

Cary Sherburne: So it would be training.

Yves Giraud: It can be training and training goes from onsite training, classroom training, e-learning. We have some very nice e-learning modules. It can be also service contract to help them protect their investment. To keep their product at the best performance. Multiple services going around the piece of hardware and software services. For them to make the best value out of this investment.

Cary Sherburne: And I can especially see if you had a multi-site firm like – well, I’m just going to use Consolidated Graphics because the name comes to mind and they’ve got 70 locations and I’m sure that you’ve probably got your instruments in all of those. So to be able to calibrate them in such a way that they’re the same, right?

Yves Giraud: Yes and the part of the value is to help our customer to make color control easy, to make color communication easy and to keep all their sites consistent.

Cary Sherburne: And then on the Pantone side there are services also.

Yves Giraud: Yes. So the way when you have seen in the past few years step-by-step with both X-Rite and Pantone together. And on the services it’s the same tray.

Cary Sherburne: Same tray. So, for example, you would have a set of services that might be offered around PantoneLIVE.

Yves Giraud: Yes. So with PantoneLIVE in the X-Rite we are going to introduce some services on this.

Cary Sherburne: That’s great. So it’s a services economy that we live in so it’s great that you’re adding that and it’s also great that – because color management is so critical to the business that you’re offering these services to our printers.

Yves Giraud: It’s really about making color management, making color control, making color communication easy for customers.

Cary Sherburne: And so color is right the first time? Right every time.

Yves Giraud: Exactly. Right every time. As you know.

Cary Sherburne: Thank you very much.

Yves Giraud: Thank you very much.

Email Icon Email         

 

Post a Comment

To post a comment Log In or Become a Member, doing so is simple and free

 

 

Recent Videos

 

Video preview: Cloud Production in the Printing Industry

Cloud Production in the Printing Industry

Published: September 25, 2017

Frank Romano talks to Dr. Joe Webb and Slava Apel about their new book on using the cloud in your print business.

 

Video preview: Interview with Koenig & Bauer CEO Claus Bolza-Schünemann on the company's 200th Anniversary

Interview with Koenig & Bauer CEO Claus Bolza-Schünemann on the company's 200th Anniversary

Published: September 22, 2017

Cary Sherburne talks to Koenig & Bauer CEO Claus Bolza-Schünemann during a press event for their 200th Anniversary Celebration. They discuss the new/old branding and how the company will be moving forward and taking on the next two hundred years.

 

Video preview: PGSF Launches New Campaign to Inform Student about Careers in Graphic Communications

PGSF Launches New Campaign to Inform Student about Careers in Graphic Communications

Published: September 21, 2017

The Print and Graphics Scholarship Foundation (PGSF) has launched a new campaign that includes a poster and brochures that show students various career paths in graphic communications. Dr. Joe Webb talks with John Berthelsen, VP of Development about the campaign. Watch to learn more about how you can get involved.

 

Video preview: Quality Tape and Labels Sees Dynamic Growth in Digital Label, Flexible and Shrink Sleeve Printing

Quality Tape and Labels Sees Dynamic Growth in Digital Label, Flexible and Shrink Sleeve Printing

Published: September 20, 2017

Rob Daniels, President of Quality Tape and Labels, joins Senior Editor Cary Sherburne to talk about how a traditional fourth-generation flexo business got into the digital business. With zero digital business 10 years ago, the company now is producing more than 14 million impressions per month on three HP Indigo presses.

 

Video preview: Zwang on Advancements Across Toner and Inkjet Digital Printing

Zwang on Advancements Across Toner and Inkjet Digital Printing

Published: September 19, 2017

David Zwang provides his perspective on digital printing technologies from toner-based machines to production inkjet. The show marked the mainstreaming of expanded color capabilities in toner such as white inks and fluorescent inks. On the production inkjet side there are number of emerging next generation platforms to consider.

 

Video preview: Print 17:

Print 17: "best show in recent years" but "our work is not done"

Published: September 18, 2017

WhatTheyThink sat down with NPES President Thayer Long at the end of Print 17 to talk about what worked with the changes to the Print show and the evolution of graphic communication trade shows in the US.

 

View More Videos

 

Become a Member

Join the thousands of printing executives who are already part of the WhatTheyThink Community.

Copyright © 2017 WhatTheyThink. All Rights Reserved