Log In | Become a Member | Contact Us


Market Intelligence for Printing and Publishing

Connect on Twitter | Facebook | LinkedIn

Featured:     drupa 2016     European Coverage     Production Inkjet Analysis     2016 Business Conditions Report

Thought Leadership Video Series

Jim Rosenthal of Digital Color Graphics on Transforming Their Business with EFI

Published on July 19, 2012

Digital Color Graphics VP & COO Jim Rosenthal talks to Cary Sherburne about how they've transformed their business and adjusted to the market realities using EFI technologies.

Cary Sherburne: Hi. I’m Cary Sherburne, Senior Editor at WhatTheyThink.com and I'm here with Jim Rosenthal who’s Chief Operating Officer at Digital Color Graphics in the Philly area. Welcome.

Jim Rosenthal: Thank you. Good to be here.

Cary Sherburne: It’s great to have you here. I wanted to just talk to you a little bit about how you’ve used technology, and specifically EFI technology, to really migrate your business, transform your business, and adjust to the market realities of today.

Jim Rosenthal: Well, so our business, you know, just as the name implies, Digital Color Graphics, involves technology. We’re not a traditional just offset printer. So from day one our goal was to be ahead of the curve in terms of how we use technology. So we’ve always tried to align ourselves with partners that we feel can help us continue down that path. So from day one really we’ve been, you know, starting with their Printsmith MIS and then sort of migrating up to EFI Pace and other products they have, we’ve been able to continue to do that, and they’ve been a great partner for us.

Cary Sherburne: Now you started out probably with Fiery, huh?

Jim Rosenthal: Yeah. Our first color device actually did have a Fiery on it. I guess there was no other way to do it at that point.

Cary Sherburne: At that point, yeah. And so if you kind of look at what’s going on, you know, as they continue to evolve those products, you have Pace. You have Digital Storefront?

Jim Rosenthal: We have Digital Storefront. We have Printflow.

Cary Sherburne: And so how has that made it easier for you to get new customers, retain existing customers? What are some of the benefits there?

Jim Rosenthal: Well, certainly from a product like Digital Storefront, it gives them sort of a much more direct plug right into us. It allows us to set our programs for them, to sort of, you know, put a wrap around our customer and keep them loyal to us, and it aids drops emission. You know, our goal is to get an order in and out as fast as possible and have it be correct 100 percent of the time. So to the extent that we can do that quickly, efficiently, and correctly, it’s great.

Cary Sherburne: So if you think about a job coming in through Digital Storefront, what percent comes in that way now?

Jim Rosenthal: It’s a growing percentage. I would say that probably—at this point it’s not a large part of our volume, but it’s an increasing number of our orders. As order sizes shrink but quantity goes up, we have to be able to handle those in a very efficient fashion, and if we can take people touches out of it we can handle a much greater quantity of jobs.

Cary Sherburne: So the ideal job that comes in through Digital Storefront, can you just—can it be almost touchless to the end?

Jim Rosenthal: That would be our goal in an ideal world. We’re not quite there yet, but we’re getting there. In an ideal world someone submits an order, and the next time it’s touched by human hands is taking it out of a digital device, putting it in a box, and shipping it out the door.

Cary Sherburne: That’s terrific. So we’ll be able to check back with you next year and see how far you’ve gotten down that path.

Jim Rosenthal: Absolutely.

 

Post a Comment

To post a comment Log In or Become a Member, doing so is simple and free

 

 

Recent Videos

 

Video preview: Time Well Spent, Advice Well Received

Time Well Spent, Advice Well Received

Published: May 27, 2016

The main criterion for presentations at trade association meetings is relevance. Printer Tom Mercier gives high marks for relevance to the sessions he attended at the recent Epicomm Experience gathering, where mergers and acquisitions, sales development, and personnel recruitment were among the many pertinent subjects under discussion. Mercier also thinks that the success of the conference bodes well for Epicomm's merger with IDEAlliance, which he calls "a win-win for print, mailing, and everything else we do."

 

Video preview: Frank Visits Massachusetts College of Art & Design in Boston

Frank Visits Massachusetts College of Art & Design in Boston

Published: May 27, 2016

Frank visits with Al Gowan at the TJ Lyons antique font collection at Massachusetts College of Art & Design in Boston.

 

Video preview: Commodity Printers:

Commodity Printers: "They're Ruining the Business for the People Who Love It"

Published: May 26, 2016

If a verbal broadside is what it will take to get the attention of a complacent printing industry, then a verbal broadside is what Warren Werbitt is prepared to deliver. Here, he asks why the industry doesn't do more to keep itself from being devalued by people who ought to be saluting printers for bringing "life to the world." He also wants to see more young people taking part both at the company level and at industry conferences and trade shows.

 

Video preview:

"The Best Way to Predict the Future Is to Create It"

Published: May 25, 2016

So advises John Cassidy of Duplicates INK, who explored creative strategies in a highly rated presentation called "Cross the Line and Disrupt Your Market" at the recent Epicomm Experience conference. Cassidy believes that innovation is still possible even in mature industries like printing. Printers can achieve it, he says, by asking their top customers two questions: "What do you want more of out of me? What can I do to be a 10?"

 

Video preview: Epicomm Experience: a Participant's Review

Epicomm Experience: a Participant's Review

Published: May 24, 2016

Malia Lageman, who traveled all the way from Honolulu to Savannah to take part in Epicomm Experience, found that the program made the long trip more than worthwhile. Here, she talks about the networking opportunities it gave her, especially with exhibiting vendors; the high energy of the speakers she listened to; and the ideas she gained during conference-related plant tours.

 

Video preview:

"It Clicked": Ken Garner and David Steinhardt Review the Epicomm - IDEAlliance Merger

Published: May 23, 2016

On July 1, the trade associations Epicomm and IDEAlliance will go forward as one under the IDEAlliance name. Ken Garner and David Steinhardt, respectively executive vice president and president/CEO of the combined organization, talk about how bringing the groups together will enhance the value of membership for the more than 3,000 companies now under the IDEAlliance banner. They say that the first positive outcome is the launch of a certification program for mailing professionals.

 

View More Videos

 

Become a Member

Join the thousands of printing executives who are already part of the WhatTheyThink Community.

Copyright © 2016 WhatTheyThink. All Rights Reserved