Francis McMahon makes his top four observations after four months on the job at Océ
Published on August 26, 2010
Interviewer: Hi, I’m Cary Sherburn, Senior Editor at WhatTheyThink.com and I’m here with Francis McMahon, who is Vice President of Marketing for Oce. And Francis, congratulations! You’ve been here almost exactly four months. And what are the top four things that you like about being here?
Francis McMahon: Well Cary, if I had to throw in a fifth, then I’d have to tell you I like the fact that my family joined me a week and a half ago and my kids are starting school this week, and my home situation is starting to settle down –
Francis McMahon: I don’t think that’s exactly the four things that you were really looking for there, but that is a comfort to know. Really, if I think about Oce, you really don’t know everything that you’re coming into and there’s only so much you can learn from the outside during the interview process and there’s been four areas that I’ve been very intrigued by here at Oce.
The first one has been the response that we’ve received from customers as it relates to at least our service organization. I know that we talk a lot about service in our industry, but I can tell you after visits to city in New York after going out to Rochester to visit with Blue Cross and talking to several of our print customers including Larry in Houston, Texas. The service organization here is by far the best in the industry. In fact, we have over 300 service personnel working across all of our Océ Product line for continuous feed to cut-sheet devices, from black and white to color. The response time has been something I knew was very good, but wasn’t necessarily understanding the power of the service organization here at Oce.
Not only on the break/fix side response on the production, which is so important, but also on the business services side, the consulting services that we provide around workflow and also the business development services that we provide around helping out customer grow with their businesses. I’d have to say that’s been one critical area for us.
I’d have to say the other one which I’ll mention briefly is workflow. Now, everything that we are doing around Prisma in our suite of applications to help our customers gain more efficiency around the workflow environment that they have to enable applications like book production, like direct mail, like marketing collateral to help them take costs out of the system and gain the most profitable production as possible.
The third one has been all around really what we’re doing with the Canon integration. And here at Oce, we’ve picked up the Canon 7000 product line we’ve been selling; in fact we have training sessions going on today. We’re already taking orders on the Cannon 7000 and we’ve hosted customers, just about four or five weeks ago commercial print customers have come in and told us that today, it can move about 25% of their existing volume to the Canon 7000 product due to the image quality, the ease of use – operator ease of use, and limited training and operative needed on that product. Also the inline finishing capability and if you look at the total cost per ownership on these devices it opens up a wide range of new applications that they’re currently doing today or applications they’ve put out in the past for customers or they can really bring in house.
And I think last, but not least, I knew that there were great people here at Oce, but the way in which the organization works together to solve customer issues, we’re sitting here at the Boca Raton facility, we’ve got people dedicated to enabling customer apps, files that are being sent in, us enabling those applications, creating specific workflow solutions for them. Software developer kits, you name it. That type of work is occurring here in Baca Raton and very, very excited about the employees here at Oce.
Interviewer: That’s great. Well, we’ll talk to you again after your second four months and see what else you have to add.
Francis McMahon: Hey, thanks a lot Cary.