Log In | Become a Member | Contact Us


Market Intelligence for Printing and Publishing

Connect on Twitter | Facebook | LinkedIn

Featured:     Industrial Print Analysis     European Coverage     NEW PODCAST: Conversations on Print

David Harding of Harding Poorman Group explains why he comes to TMC

Published on February 18, 2010

Interviewer:  This is Randy Davidson, President of WhatTheyThink and we’re at the NAPL Conference, the top management conference, her with David Harding.  David, why do you come to the NMC Conference? 

David Harding:  Well, this wouldn’t make them happy, but the number one reason I come is to do the networking with Pierce.  Because we’re all in the same boat, we all have similar problems and alone we’re dumb, but together we’re smart and we can pool our ideas and get the best practices and figure out what’s best for our business based on what other people are doing. 

And then secondly, it’s a chance to get away from the office, hear some new thinking, and while you hear that new thinking you get ideas that come to you and you can go back and can implement.  So many of us gets stuck in the trees and the trees crowd us, but coming out to something like this, you are taking a break from the office and you can really see above the trees, if you will, and kind of see your business from a different perspective.  Then the key is in how well do you execute, and a lot of businesses don’t do very well at executing.  But if you have a good execution system back home, you’ll come away with some things and some ideas too and it will well pay for any trip you take when you learn a new stuff. 

Interviewer:  Well, that’s one of the things I like about the TMC Conferences is that not only do they have a great program, but many of the presenters are actually members of NAPL and printers like yourself, and you gave an interesting session just a few moments ago.  Tell us a little bit about what you talked about to the other members of NAPL. 

David Harding:  Well, to some people it might be boring, and to some people they – unfortunately a lot of businesses don’t care as much as they should about this topic, but we talked about employee surveys and how you can use them to improve the performance of your company. 

When you’re getting feedback from the employees on a regular basis, maybe the same questions you use every year, you now have some benchmarks to see whether you as a management team are doing a good job of improving the performance of your company.  For example, you might have questions seeded in an employee survey that asks the employee, in the last year my manager gave me feedback on how well I did on my job; or I talked to my manager about my goals, or my manager represented this, or whatever.  And you can use those questions on a score of zero to 100 for the manager’s review now to show how well the manager did at handling your company values or your company’s strategies or tactics. 

You could break it down by department, the employee surveys.  You could make it a part of your performance reviews, as I mentioned earlier, and it can be a real valuable feedback on developing execution strategies to make your business better.  One of the things we suggest you do, for example, is have a focus group with groups of employees, small groups of employees, and make it somebody who’s going to make those employees comfortable and get them to talk to give you ideas on how you can make your business better in an area where you may have scored low. 

One of the things we scored low early on was that our managers do a good job of interpreting policies within the company.  So then we asked the employees, well that was scored low, what can we do to improve that?  And they gave us seven or eight ideas, which we implemented.  And guess what?  Our scores came up higher. 

Interviewer:  Well, that’s great.  And I’m sure that a lot of the members that were in on that session will probably get a lot of value out of hearing how you guys implemented that. 

David Harding:  Well thanks, and then obviously the peer group sharing has helped us as well.  We got a lot of good ideas from them as well. 

Interviewer:  Right.  Thanks for speaking with us today, David. 

Email Icon Email         

 

 

 

Recent Videos

 

Video preview: Who is Running Your Business? People or Software

Who is Running Your Business? People or Software

Published: June 22, 2017

Your software should run your business, your people should run your software. Can you easily get to the trusted data of your business? Is it in a trusted system of record (Print MIS/ERP)? Or do you have to gather up data from many different sources to get to a version of the truth? Jennifer Matt interviews Jane Mugford about helping printers transition from people run business to a software run business.

 

Video preview: Prepress Opportunities for Digital Print for Packaging

Prepress Opportunities for Digital Print for Packaging

Published: June 20, 2017

Marketing Director Mike Medina of Phototype discusses some of the new directions that packaging prepress companies can take as digital production starts to take hold of the industry.

 

Video preview: O'Neil Printing: Staying at the Top of its Game with Investments in Digital Printing and Wide Format

O'Neil Printing: Staying at the Top of its Game with Investments in Digital Printing and Wide Format

Published: June 20, 2017

Anthony Narducci, President of O'Neil Printing in Phoenix, explains that the company has been operating in Downtown Phoenix for more than a century. But being a century-old company certainly doesn't mean they are old and stodgy! Narducci talks about its recent digital and wide format acquisitions and how they help O'Neil stay at the top of its game.

 

Video preview: Automation in Sign & Display Graphics Business at PSP Retail

Automation in Sign & Display Graphics Business at PSP Retail

Published: June 19, 2017

Ronald A. Whitfield, Automation Systems Manager at PSP Retail, a sign & display graphics provider, has taken a 4-person prepress department that was an operational bottleneck to a one-person department that is no longer a bottleneck and processes even more work. Find out how.

 

Video preview: Everything You Wanted to Know about the Bang & Interrobang

Everything You Wanted to Know about the Bang & Interrobang

Published: June 16, 2017

From the Latin for joy to the screamer, we are using exclamation marks for much of our communication. The interrobang is not used as much.

 

Video preview: How Mobile is Changing the Software Design Process

How Mobile is Changing the Software Design Process

Published: June 15, 2017

Mobile is now the predominate access point for users. Anything you put online needs to take into consideration how "mobile-friendly" your online experience is. Jennifer Matt interviews Kellie Rife, a web developer and user experience designer about how she thinks about mobile design.

 

View More Videos

 

Become a Member

Join the thousands of printing executives who are already part of the WhatTheyThink Community.

Copyright © 2017 WhatTheyThink. All Rights Reserved