Toronto, Ont. – Messagepoint Inc., a leader in developing and delivering innovative software and services within the Customer Communications Management (CCM) space, will present an educational session on how to better manage a company’s massive content inventory at Document Strategy Forum ’18. The Forum runs from May 21-23 at the Marriott Copley Place in Boston. Document Strategy Forum is dedicated to educating professionals responsible for delivering and managing customer communications, customer engagement and information management in a wide range of industries.
Patrick Kehoe, executive vice president, product management, for Messagepoint, will present the session “How to Make Sense of Your Communications Inventory” from 9:30-10:20 a.m. on May 22. During the session, attendees will learn how to get a handle on their companies’ communications inventories, which can be cluttered with tens of thousands of documents, or even millions for a global enterprise. Kehoe will share how a company can find and remove redundant content and how to make content easier to maintain.
“The document inventory at many companies has gotten out of control, with thousands of templates in their customer correspondence management systems but with little or no control over their creation and use,” Kehoe said. “This massive clutter of documents leaves companies struggling to maintain brand and regulatory standards, as well as achieve consistency across all communications. In my session, I’ll walk through the tools and tips to solve these challenges.”
Visitors to Messagepoint Inc.’s booth 213 can experience first-hand how business users can directly own and control touchpoint messaging content and business rules when managing multiple variations of customer correspondence. The company’s award-winning hybrid cloud-based content management platform, Messagepoint®, provides an intuitive and secure environment that meets the varied CCM needs of large enterprise clients across all industries, including insurance, financial services and healthcare. Messagepoint empowers business users as they seek to keep pace with evolving requirements of customer-facing omnichannel communications.