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Recent Discussions

Werner Rebsamen on Frank Talks to Highcon's Christian Knapp:
Wow - thanks Frank. That would have been a great "show and tell" segment in my RIT Print Finishing classes and industry seminars.
 

Stan Najmr on Jacob Aizikowitz Retires from XMPie:
Dear Jacob, thank you for wonderful Scitex years. Thank you for the Star!
 

Gina Danner on Yesterday’s Workflow Tools: Spreadsheets, Email, and PDFs:
Oh to wish it were so Jennifer... Understanding the possibilities of workflow tools is the first step -- then pulling in an MIS system built for print -- then adding in the customer nuances we see in commercial print. For me the challenge is cre
 

Gordon Pritchard on Thin Wall Plastic Containers Market Prophesied to Grow at a Faster Pace by 2027:
How about some innovative thinking to develop alternatives to plastic containers?
 

Graham Judd on Frank Talks to Women in Print:
Frank, I miss your old graphics, with the breaking up wall! And the music that went with it. Being an old school printer, I'd love to see more nostalgic items containing letterpress! Maybe an interview with one or two of the Ladies of Letterpress som
 

D. Eadward Tree on Paper Excellence Enters into Agreement to Purchase All Shares of Catalyst Paper:
"The transaction is expected to close by the end of the fourth quarter 2018 or early first quarter 2019." Seems a bit optimistic, unless Paper Excellence has figured out time travel. (But if it has, why is it still in the paper business?)
 

Gina Danner on Frank Talks to Women in Print:
Granted -- I don't know what event was hosting this discussion or the title of the discussion so please forgive me if this is an inappropriate comment. I do like the focus on "women in print". I would like to challenge associations and - anyone
 

Sneh Choudhary on Four Millennials and One Gen Z Dish on QR Codes:
I was surprised when I first read this article but it makes sense. People know what QR codes are or they like to think they know what QR codes are. Most people like the group mentioned think its spammy or think QR codes are only meant to take you to
 

Rick Harvey on Carey Color on the Rebirth of Flexo :
I remember working with Carey Color back when I worked for Scitex America Corp. It's refreshing to see a company like Carey Color continue to survive!
 

Robert Lindgren on A Conversation About Web-to-Print With Slava Apel, Founder of Amazing Print:
Pricing is a key issue. If it is based on "cost" it will leave money on the table or pass up business. The key is to focus on the customer relationship and value. This can be done be the W2P system requiring the buyer to identify themselves. The syst
 

Werner Rebsamen on Keep Me Posted Says “No” to Charges for Paper Statements:
We need printed bank statements for our taxes. If a bank starts charging me for that service, it is a sure "good-bye" for them. That save a tree slogan, invented by the electronic industry, is a phony issue. In the USA, we now have 20% more trees tha
 

Ralf Schlozer on Print China Gains Ground as Asia’s Largest Printing Exhibition:
well spotted - it is 660mm (or 26" if preferred)
 

Joe Webb on Around the Web: From Tablets to Tablets. Quantophrenia. Smart Towels. The Pinkest Pink. Email Snail Mail. Oak Gall Ink.:
And still using OpenOffice today, but as the LibreOffice branch that split off a few years ago. I was actually using it before it became OpenOffice. It was StarOffice, a European office suite that was purchased by Sun Microsystems. Sun was paying so
 

Sean Smyth on Print China Gains Ground as Asia’s Largest Printing Exhibition:
Although I suspect a typo I would dearly love to see a 660metre wide inkjet press running at 150m per min!
 

Jennifer Matt on Solve Problems Your Customers Care About:
Patrick, You make a very good point. Sometimes sales has to build awareness of the problem FIRST (get the customer to really talk about their pain), then you can offer your solution while the customer is in this "aware of their pain" state.
 

Patrick Whelan on Solve Problems Your Customers Care About:
Thanks Jennifer for another great article loaded with insightful and actionable info. I would also add that part of selling solutions is building awareness for business problems that the customer may not be aware of. Customer retention programs come
 

Chris Lynn on Survey: Does Color Variation Matter as Much as We Think?:
Thanks to Heidi and the commentators for a stimulating and educational thread. Gordon's point that "makers of counterfeit products spend the money to get the brand colours correct on their bogus products" reminds me of a recent experience. A very
 

Mark Bohan on Cal Poly Student Team Wins Prestigious Helmut Kipphan Cup at Graphic Arts Conference:
This is greatly deserved award; it was an honor to be able to review this Journal along with all the others from the different TAGA Student Chapters. There was great vision, insight and execution in them; these groups of students give great encourage
 

Eddy Hagen on Survey: Does Color Variation Matter as Much as We Think?:
Since you asked: I’ve worked a long time for the printing industry association in Belgium and a very long time for the printing industry innovation center. I have visited and worked with hundreds of companies, both commercial printing and packaging,
 

Gordon Pritchard on Survey: Does Color Variation Matter as Much as We Think?:
@Eddy You're right. They may not be idiots. They're incompetent. RE: "It seems that we have very different experiences, that we have been in contact with rather different types of companies." I have visited hundreds of print shops in Europe,
 

Eddy Hagen on Survey: Does Color Variation Matter as Much as We Think?:
Color differences as a reason for switching brands is an argument that is often used, by a lot of people, and it's used to justify tight tolerances. Color perception is indeed affected by these factors. That's what brand owners should know and rea
 

Gordon Pritchard on Survey: Does Color Variation Matter as Much as We Think?:
One has to be careful to avoid one's own biases color one's interprepations of what one sees. Eddy Hagen wrote: "Isn’t the whole idea behind brand owners demanding very tight tolerances their fear that consumers will switch brands if colors var
 

Morten Reitoft on Customer Education is Integral to Visutech's Success:
Great - and great to see two friends on WhatTheyTh!ink at the same time :-)
 

Heidi Tolliver-Walker on Survey: Does Color Variation Matter as Much as We Think?:
As I read through these comments, there are a couple of things that strike me. First, I think it's healthy to challenge conventional wisdom. It needs to be done. We shouldn't be afraid of doing it or be threatened by the results. (I'm not saying
 

Timothy Baechle on Survey: Does Color Variation Matter as Much as We Think?:
"Beware of false knowledge; it is more dangerous than ignorance."
 

Eddy Hagen on Survey: Does Color Variation Matter as Much as We Think?:
Isn’t the whole idea behind brand owners demanding very tight tolerances their fear that consumers will switch brands if colors vary, that consumers will not trust it when a package looks ‘different’ from what they consider the brand color? Then colo
 

Gordon Pritchard on Survey: Does Color Variation Matter as Much as We Think?:
Cue the second fiddle LOL Eddy Hagen wrote: "I always had the impression that it is mostly a power game between buyer and supplier (e.g. to get discounts), that it has nothing to do with what how consumers (the buyers of packaged products) look
 

Raymond Prince on Survey: Does Color Variation Matter as Much as We Think?:
With all due respect. The issue of color memory has nothing to do with the subject at hand namely color variation. One cannot remember color especially the accuracy that printing industry demands. When comparing one to one even my eyes can see in man
 

Jason Alden on Personalized Packaging is Here:
Custom designed of custom printed product boxes has plenty of advantages over the premade product box. These boxes are designed in unique shape and design with color printing and logo printing as per to the demand.
 

Eddy Hagen on Survey: Does Color Variation Matter as Much as We Think?:
Thanks for reporting on my survey Heidi. Print buyers (the customers of printing companies) are very demanding, that's out of question. But are their motives the right ones? I always had the impression that it is mostly a power game between buyer
 

Raymond Prince on Survey: Does Color Variation Matter as Much as We Think?:
With all due respect, I live in the packaging world and the buyers notice, complain, ask for credits, reject work, ask printer to sort, etc. No printer is going to state how many jobs they have had rejected and no customer will share that inf
 

Gordon Pritchard on Survey: Does Color Variation Matter as Much as We Think?:
If they cared they’d notice.
 

Heidi Tolliver-Walker on Survey: Does Color Variation Matter as Much as We Think?:
I don’t think it so much that customers don’t care. I think the whole point of the survey is they don’t notice.
 

Raymond Prince on Survey: Does Color Variation Matter as Much as We Think?:
Who is the customer for packaging? Is it not the manufacturer that is purchasing the packaging material. I have listening to manufacturers of food, cosmetics, hard goods and they do put great emphasis on color consistency. It is not realistic to tell
 

Gordon Pritchard on Survey: Does Color Variation Matter as Much as We Think?:
It’s not the consumer nor is it the printer who is concerned about color consistency - it is the (unmentioned) brand owner. It is the brand owners that define the tolerances for color variation and it is they that design the labels and packaging. It
 

Sneh Choudhary on Millennial Marketer: “I Don’t Use QR Codes”:
I can understand the apprehension that a consumer might have. But in China and India and now even Japan, QR codes are a way of life. You pay using QR codes, you unlock offers with them and do just about everything with QR codes on a regular basis.
 

Jennifer Matt on Pattern Recognition as a Path to Print Business Efficiency:
Brian, What you're looking for is "product templates" which means a recipe of manufacturing. For example; a poster that is printed and finished in a certain way. When you go to estimate this product in the future, you will start with this "templat
 

Eddy Hagen on Four Millennials and One Gen Z Dish on QR Codes:
Interesting... Although 'lack of curiosity' sounds a bit terrifying. Is this only for QR codes or for new technology in general? The main issue is indeed that there has to be value in it. I received a very nice example about two years ago: my in
 

Werner Rebsamen on I, Frank:
Frank - you are a bit late with Robots. For over 20 years, I was an annual speaker at the Research and Engineering Council Bindery Seminar on the topic of what's new around the World in regards to Print Finishing.. Every year, manufacturers introduce
 

Thayer Long on Four Millennials and One Gen Z Dish on QR Codes:
Spot on.
 

Wayne Lynn on Pattern Recognition as a Path to Print Business Efficiency:
Jennifer, pattern recognition is a right brain function. It may be the first cousin to intuition. Seeing the big picture requires intuition. Many people, in the daily rat race, don't stop and look at the big picture long enough to see the patterns
 

Gene Hayes on Four Millennials and One Gen Z Dish on QR Codes:
i am not sure that a discussion with 5 people is a large enough sample to really make any real conclusions on this subject.
 

Brian Shipe on Pattern Recognition as a Path to Print Business Efficiency:
"You look at the data and realize that you estimate certain product types over and over with only slight variations." Can you give a few examples of the Product Characteristics that make sense to look at from a "grouping" perspective? Colors # o
 

Heidi Tolliver-Walker on Four Millennials and One Gen Z Dish on QR Codes:
Agreed — and what this discussion with Millennials made so clear is that these poor implementations have long-lasting negative effects. Some of the QR Codes my group scanned were years ago, and they hadn't bothered to try them again. Those poor exper
 

Ray Cheydleur on Four Millennials and One Gen Z Dish on QR Codes:
I think that Cary and Heidi have hit on the current problem with QR code implementation - what is the reward for taking a new action? My experiences with QR codes after their initial difficulties originally (special app, slow recognition etc) are th
 

Heidi Tolliver-Walker on Four Millennials and One Gen Z Dish on QR Codes:
On occasion. Usually, I get a synthesized version of whatever the topic is or it prevents me from having to drill down. "Scan this code for planting instructions," giving me the minimum of what I need to do rather than making me read through and dist
 

Cary Sherburne on Four Millennials and One Gen Z Dish on QR Codes:
But in your experience do they give you something exclusive? That you can't get elsewhere?
 

Heidi Tolliver-Walker on Four Millennials and One Gen Z Dish on QR Codes:
I guess because I'm in the industry, I make an assumption that the brand is going to give me something exclusive by going through the QR Code -- something I can't get simply by Googling it. Or that they will take me more directly to the information r
 

Gordon Pritchard on BOBST Announced as First Bellissima DMS Press Manufacturer Partner (PMP):
Bellissima screening is truly a you have to see it to believe it technology. The real world production samples that Hamillroad and Apex showed at LabelExpo were truly amazing and really showed the quality that flexo is capable of delivering.
 

Robin Brown on Four Millennials and One Gen Z Dish on QR Codes:
I was born in 1982, so I'm in that Gen X/Millenial crossover. I see great value in them for manufacturing, but marketing-wise, I ignore them. I only recently realized that my iPhone camera will scan them and automatically take me to the code's landin
 

Gordon Pritchard on Four Millennials and One Gen Z Dish on QR Codes:
Bravo for an honest evaluation of QR code usage! I think that despite all the hype you’ll see the same result with the use of AI in, for example, packaging. And I think that you’ll get a similar reaction across any generation you question.
 

Cary Sherburne on Four Millennials and One Gen Z Dish on QR Codes:
Thanks for doing this, Heidi! I'm certainly not a millennial or Gen-Z, but I agree with them. I rarely ever scan a QR code. they are right, it is easier to google, or check the product description on Amazon if it is a product :-) I think when I vi
 

Chris Lynn on Exclusive Interview: EFI CEO Bill Muir and CFO Marc Olin Discuss Recently Announced Acquisition by Siris Capital Group:
To Cary's great question "Can you explain what expertise you expect them to bring that you didn’t already have available?", the answer was in effect "We just want to be free from the quarterly reporting pressure". Maybe - but there will be additi
 

Gordon Pritchard on Kodak Completes Sale of its Flexographic Packaging Division to Montagu:
What are your thoughts on this asset sale?
 

Raymond Prince on Kodak Completes Sale of its Flexographic Packaging Division to Montagu:
Better wait a big minute on that one Gordon.
 

John Henry on EFI Announces Definitive Agreement to be Acquired by an Affiliate of Siris Capital Group, LLC in all Cash Transaction Valued at Approximately $1.7 Billion:
Trying to recall a single successful buy out of a vendor in our industry by an investment group that benefited users or was a long term successes, shareholders do benefit… Getch and Olin must be pleased and far richer. Though it is basically below
 

Vincent Mallardi on Frank Looks at "Printing Outlook 2019":
Nice commentary as always,Frank. I have a different take not necessarily at odds with yours. Yes, there may be no leading indicator for print because print itself is a leading indicator. Before anything of value is added at the chain of GDP, paper or
 

Raymond Prince on Worzalla Celebrates Successful First Run of Diary of an Awesome Friendly Kid Book:
This has been, is, and likely to always be a great company.
 

Werner Rebsamen on Worzalla Celebrates Successful First Run of Diary of an Awesome Friendly Kid Book:
Impressive teamwork! Thank you to keep the printed book alive. Congratulations on a job well done.
 

Howie Fenton on Workflow Automation and Standard Operating Procedures:
Great article, Jennifer. You hit the nail on the head when you talk of the benefits to management and the poor perception to staff. Gaining the buy in from staff is tough. Sometimes having everyone go to a board and map out the steps and then step ba
 

Gordon Pritchard on Kodak Completes Sale of its Flexographic Packaging Division to Montagu:
Makes sense to dispose of an asset while it still has value given that the future of flexo and labels and packaging is pretty grim...Errr, hang on, wait a minute...
 

Cary Sherburne on Annual Print Franchise Review:
Robert, good point. We'll be sure to include them next year. In terms of co-branding, Alliance's drive to co-brand its print and sign shops under the Allegra/Image360 brands is also quite interesting
 

robert godwin on Annual Print Franchise Review:
Cary, Nice, and important article. Curious why The UPS Stores (TUPSS) were not considered. Roughly 10% of the 4500 TUPSS franchises sell a significant amount of print services and products. With 90% of the franchises fully enabled to sell print, the
 

Corry Casler on On the Edge: DSCOOP Moves:
Pie yes, weather...
 

Gordon Pritchard on Smooth Operators:
Good for you and the state of Minnesota for referring to the professionals as "press operators" vs "pressmen". The first female press operator that I met was at a printer in Japan of all places.
 

Howard Owen on On the Edge: DSCOOP Moves:
Corry, can Dscoop put you in charge of the weather :)
 

Corry Casler on On the Edge: DSCOOP Moves:
We're with you Robert! Gaylord Rockies Resort & Convention Center in Denver is PressWise's pick for 2021 ??
 

Robert Arena on On the Edge: DSCOOP Moves:
Does Gaylord have any west coast holdings? A DSCOOP out here would be nice for a change.
 

Dorothy Runge Asboth on On the Edge: DSCOOP Moves:
Although returning to Orlando in 2020, the venue is actually the Orlando World Center Marriott
 

Dorothy Runge Asboth on On the Edge: DSCOOP Moves:
Although returning to Orlando in 2020, the venue is actually the Orlando World Center Marriott
 

robert linsky on WhatTheyThink Rebrands Printed Magazine from Printing News to WhatTheyThink:
love the new logo! it really looks fresh and new! kudos to the designer. please give a shout out to the designer and maybe give him/her credit right here.
 

Chris Ruth on Pantone Partners with Morton’s Steakhouse to Launch Proprietary “Meat Matching System” (April Fools 2019 Edition):
What a rare opportunity. Well Done!
 

Rick Levy on Early Express Rocks with Direct Mail Retargeting:
Heidi, How would a PSP go about getting into retargeting? Are there vendors that provide the IP tracking that we could partner with?
 

Eric Vessels on Census Bureau Reclassifies Commercial Printing as “Miscellaneous Tractor Parts Manufacturing, nsk” (April Fools 2019 Edition):
Ray, that's hilarious man. Your comment may be even better than the story itself. Happy April Fool's Day!
 

Paul White on Industry Copy Editor–Economic Analyst Feud Comes to End with AP Style Book Change:
And, a hilarious, April the First post.!!!
 

Noel Jeffrey on Industry Copy Editor–Economic Analyst Feud Comes to End with AP Style Book Change:
First time I use % lightning didn't strike. Since then, style books are like rules -- suggestions.
 

Raymond Prince on Census Bureau Reclassifies Commercial Printing as “Miscellaneous Tractor Parts Manufacturing, nsk” (April Fools 2019 Edition):
It is a sad day for government statistics. All through college and later in professional life I relied on accurate information from our government. Maybe I need to take Printing Consultant off my business cards and substitute Tractor Parts Consultan
 

Karl Loatman on Census Bureau Reclassifies Commercial Printing as “Miscellaneous Tractor Parts Manufacturing, nsk” (April Fools 2019 Edition):
Reclassify presses as farm equipment? 35 years ago while selling automated printing systems to Cornell University I interviewed the most productive operator I had ever met. She said lugging 60 lb. cases of paper was nothing compared to tossing the 75
 

Julie Miller on Industry Copy Editor–Economic Analyst Feud Comes to End with AP Style Book Change:
what's more readable: % or percent? That's the goal of a style book. As to Chicago Manual...yuck
 

John Jacobson on Census Bureau Reclassifies Commercial Printing as “Miscellaneous Tractor Parts Manufacturing, nsk” (April Fools 2019 Edition):
Bruce, That was perfect for so many reasons. While reading it I was thinking to myself, I am never filling out one of those stupid census form again! Funny, because I really believed it until the end, which to me is sad/funny because I could se
 

Eric Vessels on The WhatTheyThink Blooper Reel:
We've waited two long years to be able to pull some hijinks!
 

Jiri Richtr on The WhatTheyThink Blooper Reel:
Finally something serious :-)
 

Bruce Richardson on European Spider Adopts Coloreel Thread-Coloring Technology (April Fools 2019 Edition):
Good one, April Fools!
 

Bruce Richardson on Long Island Printer Throws Out its Print MIS in Favor of Sally in the Back (April Fools 2019 Edition):
April Fools!
 

Bruce Richardson on Digital Label Printer Specializes in Wine (April Fools 2019 Edition):
April Fools again!
 

Bruce Richardson on Census Bureau Reclassifies Commercial Printing as “Miscellaneous Tractor Parts Manufacturing, nsk” (April Fools 2019 Edition):
Apri Fools
 

Trevor Cocks on Buying Web-to-Print Software Under Duress:
Love it! - great article... Oh so sad, but true!
 

David L. Zwang on There Are Opportunities in Labels and Packaging—But Where Do You Start?:
Hi John Absolutely.. that is the direction I am heading in this series. I remember reading John's article, and yes it was. BTW.. Hi John
 

John Hagan on There Are Opportunities in Labels and Packaging—But Where Do You Start?:
Another good article worthy of a quick review. Making good strategic decisions for investment (as a point of growth in our industry) is always a worthy of review. Diversification of services, making the correct investment decisions. As everyone
 

Tom Tozier on Graphene in Action: The Kyorene Story:
Cary, Thank you for the informative interview. I have found another application for Graphene that may have a practical use in 3D printing. This may be something that "hits closer to home" for the print industry: https://scholarworks.umass.edu/cgi/vi
 

John Zarwan on There Are Opportunities in Labels and Packaging—But Where Do You Start?:
15 years ago I did a piece for WTT on the challenges for commercial printers moving into packaging (It no longer is on the website but can be found here http://johnzarwan.com/pubs/1205pkgwtt.pdf) While things certainly have changed, and many commerc
 

Thayer Long on Design'N'Buy Becomes a Member of International Print Organizations SGIA, SPAI, and APT:
Welcome to APTech!
 

Pete Basiliere on Graphene in Action: The Kyorene Story:
The state of graphene’s use is captured on Gartner’s “Hype Cycle for Semiconductors and Electronics Technologies” (July 2018). My colleague Gaurav Gupta noted at the time that “graphene's unique properties are well understood and recognized, but
 

Cary Sherburne on Graphene in Action: The Kyorene Story:
Hopefully you read this as well! http://whattheythink.com/articles/91982-graphene-really-miracle-material/ Good background
 

David L. Zwang on Graphene in Action: The Kyorene Story:
Cary.. great article.. Not sure why I missed this amazing tech, but it would seem that it could have significant impact in many areas of manufacturing.
 

Eddy Hagen on When Color Memory Fails, Do Brand Standards Matter?:
A small update: I recently did a survey with over 100 people outside the printing industry to check their shopping behavior and brand loyalty. One of the aspects I wanted to check is if they would (not) buy damaged packages and packages that 'look di
 

Robert Godwin on Sarah Barr Offers Advice to New Print Owners:
Nice interview. Love that Sarah is leading with Marketing. Important for those who want to work as far upstream as possible and create value at the start, not the end of the decision making where price is the primary differentiation. Refreshing poin
 

Vincent Mallardi on The Print Management Market: Where Is it Growing and How Big Can it Get?:
As the Chair of the Printing Brokerage Buyers Association, and as an economist, I found the Print Management article interesting but not informative. First, the volume of print reselling at end-use-value exceeds US$ 14 Billion, about 2.3-times that f
 

Morten Reitoft on A Legal Alien in New York:
Pleasure all on my side :-) Always nice to meet a wine connoisseur and share tips and tricks for the good grapes! /Morten
 

Sondra Benoudiz on A Legal Alien in New York:
Dear Morten, It was a genuine pleasure dining with you in NYC to celebrate a fantastic PPPF launch. Yours truly (and sincerely), PRINTSondra
 

Tina Voss on W+D’s Introduces New Generation Mail Technology at Hunkeler Innovationdays:
W+D - Congratulations on your successful launch of the W+D Halm i-Jet 2.0 and receiving 4 orders at Hunkeler. - Tina Voss, Memjet
 

Adam Dewitz on Frank's Book Tour:
Agree that this goes beyond just buying a scanner but that is a start and there are many items of printing industry heritage that are rotting away in archives, even at MoP. Especially the periodicals, pamphlets, and other media that reported on the p
 

HARVEY LEVENSON on Frank's Book Tour:
This is another amazing historical account by Frank Romano, the printing industry’s ultimate historian. It is noteworthy that the collection that Frank referred to came to Cal Poly as a result of the dedicated efforts and funding resources provided b
 

Dov Isaacs on Frank's Book Tour:
Adam - strongly agree! But the problem transcends the cost of a high end scanner. There is also the issue of the cost of having a professional who knows what they are doing properly and carefully scan these treasures such that both fidelity of con
 

Adam Dewitz on Frank's Book Tour:
Dov - every time I see Frank I mention scanning and putting these types of resources online. Scanning/digitizing is expensive. It's not just digitizing but also making them available. RIT (Cary Library) has the digitized copies of Inland Printer/A
 

Dov Isaacs on Frank's Book Tour:
It is great to see all these publications coming together at Cal Poly GrC. That having been said, it would be great if all these volumes could be scanned at high quality / high resolution, OCR'd, indexed, backed-up, and made available offline such
 

Michael Jahn on Frank's Book Tour:
When I was deposed for a patent dispute related to digital workflow, I was able to find articles in Seybold reports prior to 1997 there - was a great resource !
 

Pete Basiliere on Printing Outlook 2019—Has the Industry Turned a Corner?:
Thanks for sharing, Richard. The article refers to percentages of respondents. How many respondents were there? Were all of the respondents from the USA?
 

HARVEY LEVENSON on Frank on All the News That's Fit to Tweet:
...I've advocated for "years,"...that is.
 

HARVEY LEVENSON on Frank on All the News That's Fit to Tweet:
Frank, excellent piece where people go for their news. I agree with everything you mentioned. However, I would like to add a question: WHERE DO PEOPLE GO IF THEY WANT DETAIL ABOUT THE NEWS, NOT JUST SOUND BITES OR SUMMARIES? I've advocated for year t
 

Richard Peck on Frank on All the News That's Fit to Tweet:
WOW.....what a difference from riding the T in Boston, in the 60's-70's, reading The Globe or The Hearld(Hearld was easier at tabloid size, versus broad sheet size). I'm trying to imagine what it would have been like on campus at RIT(75-80), with cel
 

Werner Rebsamen on Frank on All the News That's Fit to Tweet:
Frank - great comments. Yes, we all get the news mainly on-line. When the Kindle was introduced, we all thought that is the end of printing books. I just spent a week at a resort in Cabo, Mexico. All week long, observing readers at the beach and poo
 

Jennifer Matt on The Importance of Uninterrupted Time in a Print Business:
Glenn, We hear this analogy all the time; we're trying to change the tire while the car is driving. Of course, if you search YouTube you can see examples of this actually being done ;-) This is why software implementations are so challenging.
 

Glenn Wells on The Importance of Uninterrupted Time in a Print Business:
I wonder how often the investment calculation omits the price of an individual's availability. Meanwhile, someone else needs to be responsive while the software is being built/deployed, which is also a cost. Great idea to include the cost of a me
 

Robert Godwin on Printing on Paper and Plastic Substrates with Konica Minolta's KM-1 Inkjet Press:
Mark is truly a joy to be around. He knows his business and can help yours. If you ever have the chance to learn from him, do it. Robert
 

Werner Rebsamen on Frank Talks to PrintWeek India:
Thanks Frank, I sent this interview to my friends in India. I believe I had the pleasure meeting Mr. D'Cuhna while giving a Keynote address to 400 publishers and book printers in Kerala, India. Yes, printing and exporting books made in India is grow
 

Corry Casler on Here Comes the Flood—Going Live with Print Software:
Spot on as usual! MIS trainers skilled, in not just their MIS software but real-world print shop experience, is another sandbag to have in your implementation arsenal.
 

Jennifer Matt on Here Comes the Flood—Going Live with Print Software:
Susan - thanks for reading. I know you're living this with the printers you're implementing. It would be nice if we all (vendors and printers) prepared more by prioritizing LEARNING so we can be nice and dry after go-live ;-)
 

Susan Moore on Here Comes the Flood—Going Live with Print Software:
So true, great stuff Jennifer!
 

Heidi Tolliver-Walker on Study: Marketers Focusing More on Acquisition Than Retention:
Good question, and it raises another question. What's a printer? Is it a company that does printing as one of its many services? Or is it a company whose core business is printing, with additional supporting services? It really does raise the questio
 

Chuck Werninger on Canon Solutions America Debuts Book Smart Suite:
I can’t wait to see more details of this solution as it sounds really helpful for what I’m wanting to do!
 

Robert Godwin on Study: Marketers Focusing More on Acquisition Than Retention:
Heidi, Last sentence in your article nails it. Servicing your customer's acquisition program is high value AND high margin. It screams the need for full service in regard to marketing rather than just printing. Only offering print puts you at the
 

Stan Tan on Study: Marketers Focusing More on Acquisition Than Retention:
As a marketer in a large format printing company that targets medium to large enterprises, I focus more on acquisition than retention. The reason for that is because I can't control whether the clienet churns or not because we have account managers w
 

Dennis Kelly on Study: Marketers Focusing More on Acquisition Than Retention:
It is interesting - we are seeing customers that have invested in CRM/Marketing Automation that are far more effective in triggering DM out to customers post sale, for loyalty and winback. Those that haven't invested in CRM/Marketing Automation are u
 

Bill Strobridge on Study: Marketers Focusing More on Acquisition Than Retention:
Heidi, I think your observations are accurate. The clients that I have utilizing our online store for multiple product categories are very happy and very unlikely to leave unless we mess up repeatedly and often. I simply work on managing the relatio
 

Gina Danner on Study: Marketers Focusing More on Acquisition Than Retention:
Understanding the customer journey is key. We were meeting with medium size retail store chain this week. They offer a variety of product lines and people visit their stores for a variety of reasons. With the ease that Amazon offers, retailers
 

Patrick Whelan on Study: Marketers Focusing More on Acquisition Than Retention:
Too many printers still trying to outrun attrition. Effective marketing is more about providing something than asking for something. A customer centric approach will help you retain and gain customers. Know Me, Trust Me, Like Me. Utilize meaningful,
 

maria smith on ING Summit Heads to PRINT 19 with an Ambitious Two-Day Program:
The annual ING Summit heads once again to PRINT 19 in October, providing two days’ worth of facilities tours, dynamic keynotes, and in-depth panel discussions for newspaper industry executives. If anyone face printer issue click here https://www.can
 

Gordon Pritchard on Frank on the Penrose Annual:
My oldest copy of the Penrose Annual is dated 1906-7. Some highlights (for me anyway), apart from the fact that they were showing examples of actual production work, were the many arguments for and against the 3 color process vs the upstart 4 colo
 

Andrew Tribute on Frank on the Penrose Annual:
It was good to hear about this again. This comes soon after Clive Goodacre, who was the editor of the editions from 1976 until the last edition in 1982, recently passed away. Clive, who his brother Ray set up PR company Bespoke, who handled many majo
 

Robert Godwin on Gen Z Marketing Madness: What Was Old is New Again!:
Yes Pat. Yes yes yes. This is finally an opportunity that the print/graphics/marketing community can focus on in a PROACTIVE manner. I saw this first hand at a lecture I gave to Gen Z marketing students last year. If what is old is new again, hello
 

Bill Strobridge on Let’s Hear a Round of Applause for TOMS!:
Great concept, powerful marketing. Nice work Heidi!
 

Buzz Apostol on Kodak Doubles Down on Packaging:
Dave , nice article!! Thanks Buzz
 

Sean Smyth on Print Trends UK:
Thanks for not mentioning Brexi . . . Hang On! I think an interesting trend now playing out over here is the changing routes to market for remaining print cos, web-to-everything and the rise of the trade print sector using Industrie 4.0 techniques
 

Dave Hultin on Print Estimating is Simply a Time Calculator:
“Estimating is simply a time calculator” sounds eerily similar to a phrase that I often use: "Print MIS is just an overgrown calculator." Calculating cost is one thing. As you imply in this article, the ability to TRUST in the time and cost data,
 

Robert Godwin on Print Estimating is Simply a Time Calculator:
What visiting and speaking with 100’s of SMB printers over the past several years has taught me: Estimating = costing -- Often inaccurate due to lack of operational diligence. Pricing = Sales – What the market will bear (wet finger, hold above head
 

Chris Lynn on Print Estimating is Simply a Time Calculator:
I think Gina's statement that "the key for profitability...is to align actual utilization to costing and then to pricing" is almost exactly wrong. Absorption costing i.e. allocation of of overheads to hourly production costs produces sub-optimal
 

Gina Danner on Print Estimating is Simply a Time Calculator:
Costing and Pricing are always amazing discussions. At NextPage -- estimating is strictly costing. The estimators job is to determine the true cost for production of a job based on the specifications provided by the sales team. The sales team's
 

Tami Marek-Loper on Print MIS Product Spotlight: PrintVis:
Good stuff. Looking forward to a demo on this product.
 

Jonathan Stuart on Print Estimating is Simply a Time Calculator:
I disagree with Robert Lindgren. Estimates can have multiple purposes: As a basis for price decisions; As a comparator of production performance (actual versus estimated); As an input to production loading and scheduling (aggregate estimated machine
 

Robert Lindgren on Print Estimating is Simply a Time Calculator:
The primary use for estimating systems is to inform the pricing decision. By definition estimating is internally focused while the price is an external reality flowing from the value to the customer and the customer's perception of alternative prices
 

John Clifford on Nigerian Prints:
As a typesetter in Hollywood, one of our company's most prosperous jobs was the Walt Disney Company Annual Report. We could low-ball the quote and make it up hand-over-fist with the changes. And there were changes, lots and lots of changes. First the
 

Chris Lynn on Production Printing Presses: How Do You Compare Them?:
Am I right in understanding that the scoring of the attribute grades is the consensus of a group of expert opinions, rather than (say) colorimetric or resolution measurements by instrument? If so, perhaps 'Swarm AI' technology like this might be help
 

Gordon Pritchard on Nigerian Prints:
At least in Nigeria they had the foresight to train all those print companies in the art of internet scamming. Virtual plane crashes with a wealthy person on board whose bereaved family wants you, through your personal account, to help them claim a f
 

Roger Kolker on Nigerian Prints:
Frank reminds me of the financial printer customers I had in Atlanta back in the 80s. Fabulous suites stocked with food and drink at the ready - my visits were during the day and nothing was going on. It was late into the night when the work really
 

Heidi Tolliver-Walker on If Price Isn’t the Real Motivator, What Is?:
Thanks, Eddy, for taking the time to dig into that. I suppose it was an odd number, but I guess me not thinking too much of it comes from my background in rural Appalachia — where the poorer you were, the more likely you were to give your shirt to so
 

Jennifer Matt on The Manifestations of Fear in Print Software Implementations:
Corey, Thank you for making me laugh out loud (very loud) on my flight today. Lots of people around me giving me weird looks. Maybe Print MIS vendors can start adding these resources to their implementation teams?
 

Gordon Pritchard on Moving from Density to Spectral Displays in Color Management:
@Mitch Bogart There may be some confusion in term usage. RE: "With CTP, most people did use two curves, but not Plate and Press. The two curves people used were 1) Actual press response and 2) Desired press response." That's the correct meth
 

Mitch Bogart on Moving from Density to Spectral Displays in Color Management:
I actually have relevant experience with this. At Rampage Systems I implemented 3 curves (1,2, or 3 user selectable) of compensation, Film, Plate, and Press, with an added innovation called "Actual" and "Desired for the press response since many CM
 

Corey Jernigan on The Manifestations of Fear in Print Software Implementations:
Dead on. Reminds me of a customer I worked with many years ago that had some deep seeded issues. I asked him, "What will it take, how do you think we can get to the desired state?" His response, "We will need a priest, an attorney, and a therapis
 

Corey Jernigan on The Manifestations of Fear in Print Software Implementations:
Dead on. Reminds me of a customer I worked with many years ago that had some deep seeded issues. I asked him, "What will it take, how do you think we can get to the desired state?" His response, "We will need a priest, an attorney, and a therapis
 

Gordon Pritchard on Moving from Density to Spectral Displays in Color Management:
If you use a curve linearize your plates - or to "linearize the press sheet" (a different thing) and then apply a dot gain curve then you are more than likely wasting your time and adding an unneeded variable. The explanation is here: http://the-prin
 

Mitch Bogart on Moving from Density to Spectral Displays in Color Management:
Gordon, That is exactly what I was looking for. Thank you not only for the answer, but for the excellent visual evidence and illustrated technical explanation as well! (Yes, in CTP and of course digital we linearize the press sheet and build in
 

Eddy Hagen on If Price Isn’t the Real Motivator, What Is?:
Interesting! And true: understanding consumer behavior is important. And since you didn't explicitly say it: dear printer, translate this to your business. Why do your customers come to you instead of going to your competitor? Did you ever ask the
 

Gordon Pritchard on Moving from Density to Spectral Displays in Color Management:
You can see the gamut difference mentioned in my post here: http://the-print-guide.blogspot.com/2009/03/am-and-fm-gamuts-compared.html Creo/Kodak used to hand out a demo sheet that made a side comparison of AM/FM tone patches that folks could meas
 

Gordon Pritchard on Moving from Density to Spectral Displays in Color Management:
1. I don't know what you mean by "ink curves linearized" If you mean linearizing the plates - then that is not needed. What matters is the tone value on the press sheet not the tone value on the plate. 2. The impact on color is not because of how
 

Mitch Bogart on Moving from Density to Spectral Displays in Color Management:
Even though it's been 5 years, this is still one of my favorite discussion threads. It left us on AM & FM color significance. My question is this: How close in perceived color will these two jobs on the same press, with same inks, environment...b
 

Chris Lynn on Every Employee in Your Business Needs to Be Technical:
@Tina Voss - having done many CRM and DAM implementations over the past 20 years, I can tell you that your situation is quite common, and not necessarily due to "old-mindedness". Users have to be able to see what's in it for them (as opposed to gener
 

Laurens Leurs on Frank Comes to His Senses:
I'm glad you like the book, Frank. I regularly see printing companies post examples of their wide format prints on social media but that happens a lot less with offset work. It's a pity because it is such a great way of inspiring customers and educat
 

Jennifer Matt on Every Employee in Your Business Needs to Be Technical:
Tina, Thanks for sharing. My dad joined the Peace Corp in his 60's after raising 14 kids. I helped him get setup on one of the first Mac laptops before he left for Poland. He never stopped learning. Funny note; when I was reviewing his technology
 

Tina Voss on Every Employee in Your Business Needs to Be Technical:
Dear Jennifer Matt, Your article is spot on. I'm a 35 older millennial (Xillennial) and I'm a Senior Global Marketing Communications Manager for a print technology company. I'm a data-driven marketer and my sales team are all 50+. I've integra
 

Gordon Pritchard on Every Employee in Your Business Needs to Be Technical:
Perhaps. But that attitude could also be pandering to discrimination. Black sales people only calling on black prospects. Female sales people only calling on female prospects. It reinforces the barriers to acceptance of differences in people and l
 

Jennifer Matt on Every Employee in Your Business Needs to Be Technical:
Gordon, Makes sense. With each generation; we grow up with different skills. I went to college before the internet or cell phones. I've had a very different experience with this technology that was introduced to me well into my career vs. a millen
 

Gordon Pritchard on Every Employee in Your Business Needs to Be Technical:
I'm unable to edit my previous post to clarify my intent. Age is not a relevant criteria for identifying the technical Luddites in a business since Luddites come in all ages and backgrounds. So, instead of: "If the average age of your sales te
 

Gordon Pritchard on Every Employee in Your Business Needs to Be Technical:
Then maybe that’s what you could’ve written in the first place - minus the reference to age repeated in your response. There was no need to refer to age in your original post, just as there was there no need to mention it in your follow up.
 

Jennifer Matt on Every Employee in Your Business Needs to Be Technical:
Gordon, There are a lot of very technical sales people over 55. Unfortunately, when you spend your entire career in the same industry we start thinking our expertise is enough. This is in fact true if your industry isn't changing. There is no indust
 

Gordon Pritchard on Every Employee in Your Business Needs to Be Technical:
It was an interesting article until ageism reared its ugly head ("If the average age of your sales team is over 55, then the chances are approximately 100% that your sales team is lesstechnical [sic] than the majority of your customers.")
 

Michael Jahn on Every Employee in Your Business Needs to Be Technical:
Great article, truer words have not been written - As Developers, we find that a good repository of a searchable Knowledgebase articles is helpful, but most of our new customer have never encountered things like Nexus ( taxe calculation related ) PCI
 

Stephanie Hill on Every Employee in Your Business Needs to Be Technical:
Precisely, We all need to walk the walk. The challenge is to change behavior. Not easy and not all will follow. Change is hard.
 

Jennifer Matt on Every Employee in Your Business Needs to Be Technical:
Stephanie, Many printers spend lots of time and money making their "brand" look high tech (on their website, in their lobby's, etc.). Then their sales rep shows up with a flip phone and a day runner! Software tools should be used to save everyo
 

Stephanie Hill on Every Employee in Your Business Needs to Be Technical:
I agree. This is a mindset needed for functioning in the 21st century. What is mentioned here is a small portion of the tools used by many of our customers. The 2017 O'Reilly Salary survey found that 12 is the average number of tools used by the desi
 

Gordon Pritchard on Around the Web: The Perception of Lines. Loving Lydian. Platform Shoes? Young Entrepreneurs Spurn VCs. A Sixfold Dos-à-Dos Book. The Case of the Missing Mile Marker Signs.:
We see vertical lines differently than horizontal lines for the simple reason that our eyes are positioned horizontally. Gravity also affect vision. If you position a dot or object at the exact center of a square or rectangular base, it will appear t
 

Werner Rebsamen on Out of Stock:
Frank - thanks for great comments. According to the library hunter, book store sales have increased 35 percent in the last decade. Sales of printed, physical books have grown since 2013. E-book sales are stagnant but found their place. They closed th
 

Michael Jahn on Print Software Integrations Are Integral to Your Print Business:
When a data exchange fails, you contact technical support. It might be someone simply fat fingered a URL, a product name or paper name was changed, some XSLT Style sheet needs updating - any number of things. You just need to track it down.
 

Brian Shipe on Print Software Integrations Are Integral to Your Print Business:
The Most important Question: "What happens when data exchanges fail?" And I'll add to that: WHEN the data transfer fails, how do you "recover".
 

ali moharamnejad on Too Many Trade Shows?:
hi thanks for this article., here i like introduce one global trade show portal to use ., hope helpful: https://www.digisilkroad.com/
 

Henry Cazalet on Millennial Marketer: “I Don’t Use QR Codes”:
Thanks Jerry. Yes I couldn't agree more, QR codes are cropping up everywhere, just not for marketing. The big barrier seems to be the hassle of finding your scanning app, loading it up and then scanning. People just can't be bothered. Now that App
 

Jerry Brown on Millennial Marketer: “I Don’t Use QR Codes”:
Fun article, Mr. Cazalet! QR Codes may be dead for marketing purposes - RIP - but they are being used in many more valuable and appropriate ways as means of conveying personal and purchasing information. For example, I just came back from an appoi
 

Henry Cazalet on Millennial Marketer: “I Don’t Use QR Codes”:
In the UK, the use of QR codes in marketing shows no signs of returning to the glory days of 2012/13 where it seemed almost every product had a QR code proudly displayed on its packaging. I took a trip to my local supermarket to see how many brand
 

Stan Tan on Millennial Marketer: “I Don’t Use QR Codes”:
The competition for QR codes is typing in an URL or search for a landing page on your phone and that is ten times easier than finding that QR code scanner app, position your camera properly to the QR code and scan it.
 

Gordon Pritchard on Frank Books a Hotel Room:
No encyclopedia collection would be complete without Frank - the living encyclopedia of print.
 

Robert Godwin on The Importance of Awareness for Print-Based Augmented Reality:
Odd that using AR as a sales tool for PSPs is not addressed in this (good) article. I see greater value in using AR to sell products like standees, roll up banners and signage. AR can effectively demonstrate what different things look like in place a
 

Dave Hultin on The Manifestations of Fear in Print Software Implementations:
This is so good! So, so good! I had a battle with fear last year. Not a battle with my own fear, but a battle with how others respond to fear. The battle is real, and it's exactly as you describe, Jennifer. This article is much bigger than fear
 

Werner Rebsamen on Frank Books a Hotel Room:
Thanks Frank - great video. Yes, the Encyclopedias are history. I still have some in my book shelf but never use them anymore. All because the encyclopedias died, people assume bound books are a goners. Just the opposite is true. Physical books are o
 

Christopher Kendig on Graphco and Standard Broaden Horizons in the Midwest:
Congratulations on having Horizon for your extended market into Chicago. Derek you are absolutely the best in the business and I'm sure all of your customers will appreciate the new solutions you can provide with Horizon and Hunkler. Have a great 201
 

Russ Stewart on The Importance of Awareness for Print-Based Augmented Reality:
Interesting how this topic keeps popping up. Almost 10 years ago, I was introduced to AR and during my time with a leading financial institution, I studied how we could use AR along with transpromo print. I proposed that we could reduce customer serv
 

Susan Moore on The Manifestations of Fear in Print Software Implementations:
Great analysis! Beyond the obvious business benefits, those companies who push through the fear, like in any sport, the reward is extremely gratifying, both physically and emotionally. Thank you!
 

Howard Owen on Want Higher Profits? Hire More Women:
In 32 years gender/race have never been a factor at my business. When the issue received some attention last fall we did an audit - as owner I'm the only caucasian male, women outnumber men two to one, and half of our leadership are women. Diversity
 

Alice Wilson on Millennial Marketer: “I Don’t Use QR Codes”:
I disagree! QR codes are a great tool to give a digital dimension to any product. I feel they are becoming mainstream in the US and for sure in Texas. I have seen so many versatile uses for QR codes and now that every smartphone has a default build i
 

Barbara Childers on Want Higher Profits? Hire More Women:
Were you intentionally trying to be punny with your headline?
 

HARVEY LEVENSON on Want Higher Profits? Hire More Women:
This article significantly supports and enhances the credibility of the recent postings on the benefits of gender equity, and it includes numbers! Kudos to WTT for posting this as a lead story. I recommend that companies and associations having board
 

Jennifer Matt on Want Higher Profits? Hire More Women:
The best headline of the year for WhatTheyThink *by far).
 

Susan Kinney on Want Higher Profits? Hire More Women:
Good article!
 

Robert Godwin on Want Higher Profits? Hire More Women:
"Want Higher Profits? Higher More Women" Kneed I say more?
 

Timothy Baechle on We Are the World:
Great article, Morten. I share your perspective. Inkish.tv, you and Jan are doing fantastic work around the world. I look forward to seeing you in the New Year. Happy Christmas.
 

Chuck Stempler on Frustrating, Tedious, and Detail-Oriented Print MIS Work:
MIS - learn it, live it, love it.
 

Robert Lindgren on Frustrating, Tedious, and Detail-Oriented Print MIS Work:
One of the most profitable printers that I even met said, "every hour that a press doesn't run, It's picking my pocket." Another even more profitable one spent four years working on building an operation that runs 24/7 with four crews. Both of the
 

Jonathan Stuart on Frustrating, Tedious, and Detail-Oriented Print MIS Work:
@Robert You're right in theory, about taking work at marginal contributions. If your press is otherwise idle it might make sense to take a job at prices less than full overhead recovery. Unfortunately, the flaw in this argument is when marginal p
 

Robert Lindgren on Frustrating, Tedious, and Detail-Oriented Print MIS Work:
Jennifer… I agree that cost and price are different things. The problem is a thought process that mechanically moves from cost to price. The reality is that our objective ought to get as much as the customer is willing to pay, but also get the
 

Jennifer Matt on Frustrating, Tedious, and Detail-Oriented Print MIS Work:
Jonathan, Two great points that have happened way too often in our industry. The Print MIS never stops getting implemented. You have to have people in charge of the Print MIS forever. Your business keeps moving, the software keeps moving, on-going
 

Jennifer Matt on Frustrating, Tedious, and Detail-Oriented Print MIS Work:
Robert Lindgren, Cost and price are of course different things but understanding and trusting your costs is critical to making really good decisions about your pricing. Cost is relevant. Where we're seeing lots of profitability leaking from pri
 

Jonathan Stuart on Frustrating, Tedious, and Detail-Oriented Print MIS Work:
I've seen many print MIS systems, and in my experience there are two root causes of the dissatisfaction described in this artice. 1) The original launch project was never finished because the business ran out of resources or patience mid-way throu
 

Robert Lindgren on Frustrating, Tedious, and Detail-Oriented Print MIS Work:
I have to handicap every estimate because our Print MIS estimate is always wrong. The assumption in this statement is that the estimate is a detailed prediction of the "cost" of production. The estimate is then used to determine the "price" for th
 

Kevin Klansky on Frustrating, Tedious, and Detail-Oriented Print MIS Work:
Great article...couldn't agree more with Tim's quote! "They have a foundation in place to grow because their Print MIS system runs their business; their people run the system."...
 

Patrick Whelan on Lessons from a Well-Intentioned Personalized Mailer:
Great article an even more enlightening comments.
 

Gina Danner on Lessons from a Well-Intentioned Personalized Mailer:
One challenge is that people still think "fill in the blank" in a single template, verses, using the right template then fill in the blank. Taking the step from the "name game" to the level of true highly personalized, purchase data, direct marketin
 

Tod Cordill on Lessons from a Well-Intentioned Personalized Mailer:
Gina, I like the "operational data" vs "marketing data" concept. I've dealt with this issue but never used these terms. They may have thought about the tabby-tuxedo issue but didn't have the time, resources or budget to address it. Good chance its
 

Gina Danner on Lessons from a Well-Intentioned Personalized Mailer:
Alas, the collision of operational data and marketing data. Unfortunately all too often when an organization tries VDP for the first time, or through a "packaged service" they miss the nuance required in creating and maintaining a "friendly" marketi
 

David L. Zwang on MakerBot Method Bridges the Gap Between Desktop and Industrial 3D Printing:
Great story Cary.. With this new product, it appears we may be at the cusp of the democratizing the manufacturing process...
 

Gordon Pritchard on Understanding the Software Feature Request:
Software is developed to exploit a market opportunity where the return on investment to develop the software is greater than the cost to develop it and that it does not cannibalize other revenue streams. If there is a customer problem/challenge th
 

Vincent Tutino on Understanding the Software Feature Request:
Jen, really appreciate this article and your focus on helping educate printers on how software is made and evolves to meet their needs. I've been using this approach very successfully for years and it really helps us to prioritize the next features
 

Mick Rowan on Understanding the Software Feature Request:
Loved the article Jen. This is very timely for us here at printIQ. I’m actually working through our Feature Request policy at the moment. Heading up the Product team, I’m often supplied fragments of ideas from customers who are essentially trying to
 

Heath Cajandig on Understanding the Software Feature Request:
Great article Jen-
 

Jeff White on Understanding the Software Feature Request:
Great article Jen. You nailed it when it comes to enhancement requests and bug fixes. Most important is that clients need to change their workflows to meet the software, that's the way the software is designed so doing it any other way usually will
 

David L. Zwang on Esko—Firing on All Cylinders:
Marriott... I agree with everything you said.. It will be interesting to see how Esko moves to face these challenges.
 

James Kohler on Glamour Goes Online Only:
I must be old but I still like the printed magazine even though I have an iPad Pro 11”. For example, I belog to KelbyOne who publishes Phtotoshop User. I loved the print version and read it cover to cover. Now it is an electronic version and I hardly
 

Marriott Winchester on Esko—Firing on All Cylinders:
Hello David, I think you have captured the history of Esko and the current product offering accurately. As a large Esko user for most of my packaging career, I think what is missing is how the relationship with Esko's traditional customers, the prep
 

Patrick Whelan on Achieving Successful Sales in 2019:
Probably the best article I've read all year. This should be every printer / mailer / MSP's sales and marketing blueprint for 2019!
 

HARVEY LEVENSON on Petition to Confirm Robert Tapella as GPO Director:
I endorsed Bob Tapella to become the next GPO Director. Bob is an objective and intelligent person who would represent the best interests of the GPO for all people. With Bob having previously served as Public Printer of the United States, I can think
 

Robert Godwin on Setting Up Estimating in Your Print MIS:
Upon reading the article by Jennifer and the comments my personal algorithm kicked in. What did it tell me? Frequency = message Cost is mentioned 42 times Value is mentioned 10 times. If the reverse were the case, I would say printers are on the
 

Gina Danner on Setting Up Estimating in Your Print MIS:
This is a great discussion and one that needs to be had over and over again in every organization. First... Smaller printers, under $10MM in revenue still are struggling with understanding their true COSTS. Having done several acquisitions over t
 

Robert Lindgren on Setting Up Estimating in Your Print MIS:
MAYBE WE SHOULD RECHECK OUR HOUR RATES… As budget hour rates (BHR) are central to your estimating system and your pricing is determined by it, it’s natural to think that you should check to be sure they’re right. It’s not that difficult of a
 

Jennifer Matt on Setting Up Estimating in Your Print MIS:
Joe I agree, the paper, press, finishing costs are more in the comfort zone of most printers. Where lots of profit is leaking out is all those services provided before the product hits the press (data services, personalization, automation software,
 

Joe Lindfeldt on Setting Up Estimating in Your Print MIS:
Printers seems to be pretty in touch with their print costs, granted they need to be aligned in the system. But printers are more than printers now and this article seems to miss out on the opportunity to discuss the non print services that go into o
 

Jennifer Matt on Setting Up Estimating in Your Print MIS:
John, Much appreciated. Our smarts come from working with printers who are willing to dig in and do the hard work of building data-driven print businesses. In the process of working together we learn a lot. Writing for WhatTheyThink allows us to s
 

John Zarwan on Setting Up Estimating in Your Print MIS:
Every time I read something Jennifer and Jane write, I am consistently impressed by their insight and intelligence.
 

Luther Erlund on Steven Antoni Promoted to President at CloudLab, Americas:
Steve, congratulations - well deserved and recognizes your continued commitment to the Printing and Graphics Market. I look forward to reading more exciting news about CloudLab as you execute your strategy and deliver value to your clients. All the
 

David L. Zwang on Heidelberg 2.0—Reinventing a Classic:
John and Chris I would guess that we can attribute 'false starts' to many if not most of the software developers and hardware manufacturers in our space. However the fact that some, like Heidelberg, were proactive and willing to learn from those fal
 

Randall Blinn on Steven Antoni Promoted to President at CloudLab, Americas:
Congratulations Steve - well deserved
 

Chris Lynn on Heidelberg 2.0—Reinventing a Classic:
I agree with John's point about Heidelberg's checkered history in digital. It embraced the new technology at DRUPA 2000, only to bail out with a bloody nose 4 years later. (I touched on this in a 2004 article in The Seybold Report which, I humbly sug
 

John Zarwan on Heidelberg 2.0—Reinventing a Classic:
(almost) Everything David says is accurate. The two main nits to pick are Heidelberg has reinvented themselves a number of times -- not the least of which was the move into offset presses in the 1950s (help me here Frank Romano -- might have been the
 

Gordon Pritchard on Frank Clicks Paper:
@Christopher Reilley RE: "To Mr. Pritchard's point above, Clickable specifically uses the built in apps on a phone (whether iOS or Android) such as the camera, browser, email app, etc." Obviously. However to access the content the user has to d
 

Christopher Reilley on Frank Clicks Paper:
As a Solutions Engineer for Ricoh, I was recently allowed to play with the software in order to better support users. To Mr. Pritchard's point above, Clickable specifically uses the built in apps on a phone (whether iOS or Android) such as the camera
 

Greg Whetstone on Print MIS Product Spotlight: EFI’s Pace:
We are just now installing the Pace Scheduler in our Pace system . Has anyone done this that could shed some light on the challenges going forward ? Also, anyone done this with direct mail involved ? Please let me know, any help would be great . T
 

Gordon Pritchard on Frank Clicks Paper:
How many different apps do I need to fill up my phone storage in order to view interactive media from different sources? The way things are going I won't have room for any other type of app. This technology has been here for at least 15 years now.
 

Dov Isaacs on Frank Clicks Paper:
Although the technology for the sounds and video is “neat and cool,” the problem is that given the pace of technology change, it is very unlikely that those “apps” that support the multimedia and the servers that interface with same and store the con
 

Chris Lynn on KYOCERA Celebrates World Philosophy Day:
I found it hard not to be cynical about this, but I came round and wrote a piece here: https://www.linkedin.com/pulse/philosophy-commerce-chris-lynn/
 

Shelagh Hammer on Web to Pack: Packaging Goes Digital for Heidelberg Customer:
In order to provide full web to pack solution Colordruck using the Highcon Euclid digital cutting and Creasing machine.
 

Cary Sherburne on Around the Web: Virtual Fitting Rooms. Gift Wrap Your Face. Typewriters for Sale. Flying Cars. Music for Cheese. Fungus Footwear. Bionic Mushrooms. Fake News[casters].:
I guess I won't be doing a deep dive on Mars boots anytime soon, but maybe I will giftwrap my face. I was thinking about diving deeply into the Magic Mushrooms till I figured out they weren't the ones I grew up with :-)
 

Dru Sefton on Around the Web: Virtual Fitting Rooms. Gift Wrap Your Face. Typewriters for Sale. Flying Cars. Music for Cheese. Fungus Footwear. Bionic Mushrooms. Fake News[casters].:
What a fun roundup! I signed up as a member just because this is such a great column.
 

John Zarwan on Apocalypse Postponed: The State of Retail:
Readers might be interested in the white paper I did for PRIMIR last year (and the much larger 2015 report) on retail advertising. It discusses and quantifies both the various retail sectors (department stores, grocery, drug, auto dealers, restaurant
 

Roger Kolker on Frank On "Creative Selection" and Apple's Design Process:
Autocorrect is my enema.
 

Gordon Pritchard on There is No Such Thing as G7 Proofing Media: CGS Offers Tips for Updating Your Inkjet Proofing Substrate:
And kudos for saying “align” rather than “match”!
 

Jennifer Matt on Optimal Use of Your Web-to-Print System:
Got a question in email that I want everyone to have a chance to read my clarification. The questions was about this statement: "The roadmap is driven more by non-users than it is by existing users." My point here is that software vendors of
 

Abhay Sharma on There is No Such Thing as G7 Proofing Media: CGS Offers Tips for Updating Your Inkjet Proofing Substrate:
What a fantastic, technically correct posting that helps dispel so many myths in one fell swoop. Readers, please carefully read this posting and digest each very valid point. Lynn, you are a great teacher, you can have my job!! Dr Abhay Sharma, Profe
 

Warren Werbitt on The Importance of User Groups:
I like what you have to say.
 

Mark Print on Xeikon Celebrates 30-Year Anniversary; Jubilee Book to Mark Print’s 25-Year Digital Journey:
Funny stuff my name being Mark Print...
 

Rick Lindemann on Copresco Sees Opportunities in Digital Book Printing:
Man, what a smart guy. People should listen to what he has to say! (Hi Steve!)
 

Chris Lynn on Who's Making Money at Digital/Inkjet Printing? :
I'm sure Frank has an unrivaled collection of memorabilia from defunct technology enterprises. My surely more modest one includes the essential Wam-Net purple sneakers (never worn), a couple of Seybold totes, a Crosfield watch (which is right twice a
 

Joe Webb on Postal Service, American Postal Workers Union Continue Negotiations:
"The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations" This is always a fascinating sleight of hand. Get a much different perspective Study_of_USPS_Su
 





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