WhatTheyThink

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Mark Myers on Web-to-Print’s Primary Value is Customer Convenience

Jennifer Matt & Robert Lindgren hit the nail on the tail when they expressed their wish list for W2P solutions that are customer specific, with special pricing, ability to look up all their jobs when logging on to the printers website/database, check… Full comment Reply

David Avery on Frank Turns Over an Old Leaf

Anyone able to read ZIP discs? Syquest? How about a Harvard Graphics file? Reply

Werner Rebsamen on Frank’s Summer of 68

Frank, that big, heavy Unabridged Dictionary will one day find its way to the museum. Werner Reply

Deanna Gentile on Frank’s Summer of 68

WOW ... I wonder where that treasure was for all these years...wasn’t in the library... I knew all the people you mentioned .. and worked for Paul Chisholm at Linotype ... a long time ago. Reply

Chris Kurtzman on Frank’s Summer of 68

Frank - Thanks for sharing! Fascinating to see the evolution of our industry. Reply

Werner Rebsamen on Frank’s Summer of 68

Frank - do I remember that "stinky" Print show at the Chicago Cow Palace. It was hot, no air conditioning. At that time, I was a 33 year old Q.C. Manager at World Publishing in Cleveland which had a 1200 employee facility, being the largest Bible pri… Full comment Reply

Cliff Hollingsworth on Systemize the Predictable in Your Print Business

Catherine -- you are WAY too kind!! You taught me more than I ever taught you I'm pretty sure. Reply

Catherine McGavin on Systemize the Predictable in Your Print Business

In my experience, although our clients believe their projects are special, they LOVE it when their printer's performance is predictable. Systematizing must first be about following standard work processes, in order to make ALL of our work more predi… Full comment Reply

Robert Lindgren on Web-to-Print’s Primary Value is Customer Convenience

A properly designed web-to-print solution is customer specific, i.e. it requires the customer to identify themselves as they enter the printer's system. Why? Because the system can then display he buying history and inventory levels for that customer… Full comment Reply

Robert Godwin on Web-to-Print’s Primary Value is Customer Convenience

W2P as a way to deliver files to print is one thing, frankly an old thing. Convenience is a customer retention-based concept, more prone to cannibalizing the existing base than to acquire new customers. Unmentioned is eCommerce as a revenue channel. … Full comment Reply

Dave Carey on Web-to-Print’s Primary Value is Customer Convenience

Hi Jennifer. Do you know how much of today's N. America offset plate market is web to print and what's the annual growth rate in dollars and square feet? Reply

Cliff Hollingsworth on Systemize the Predictable in Your Print Business

Gosh, I believe and have tried to put your collective thoughts into my own words for 20 years. I am so glad to be on this thread with you smart people!! Reply

Robert Godwin on Systemize the Predictable in Your Print Business

On point Jennifer, as we have come to expect... "...because they are going to “systemize the predictable” by implementing an online order entry system". The predictable has been the point of greatest resistance due to the least understanding. Mos… Full comment Reply

Wayne Lynn on Systemize the Predictable in Your Print Business

Very well said Jennifer...and, the designer types are not always easy to find or identify. If you want a rule of thumb, 85% of people in an organization are "built" to follow processes. The hard part is finding the other 15% and hanging on to them. Reply

Cary Sherburne on How Much Do Your Jeans Mean to You?

https://www.axios.com/newsletters/axios-am-22b4cc3c-c5f3-4c7c-8738-8ea5849a7d19.html?chunk=9&utm_term=emshare#story9 Reply

Cary Sherburne on How Much Do Your Jeans Mean to You?

This just in: Just received this in my Axios newsletter this morning: Jeans are out, stretchy is in ... due to all of the stay-at-home and work-from-home orders. As a result, Denim sales have fallen by double digits in the past three months," and thi… Full comment Reply

Jim Hamilton on Frank Turns Over an Old Leaf

Frank, you show a copy of the Congressional Record at the end of the video. Folks who follow WhatTheyThink may be interested in a conference session coming up at the beginning of September that will have a panelist from GPO talking about how they are… Full comment Reply

Werner Rebsamen on Frank Turns Over an Old Leaf

Frank - to preserve your acidic newspaper, look into deacidification processes. (Northeast Conservation Center etc.) As for storing information, I have been participating on an international committee meeting at RIT that included all the major playe… Full comment Reply

Eric Vessels on Systemize the Predictable in Your Print Business

Line? I'm not in no line! We're already best friends! ;-) Reply

Jennifer Matt on Systemize the Predictable in Your Print Business

Social distanced line please (with masks) Eric and Cliff. Seriously. This pandemic is an opportunity to really look at our print businesses in a brand new way. I'll tell you, systemizing processes can feel like a complete pain in the butt. Once i… Full comment Reply

Eric Vessels on Systemize the Predictable in Your Print Business

@Cliff I think there's a waiting list! LOL Reply

Cliff Hollingsworth on Systemize the Predictable in Your Print Business

How can we become best friends?? This is so spot on I have no comments other than this. Reply

Cory Sawatzki on Training Pays Off: How to Maximize Prepress Training

Thank you to Cherelyn and John for the feedback. Good article as always. Reply

John Giles on Training Pays Off: How to Maximize Prepress Training

Cory, Luckily there are a ton of free adobe classes online. Adobe has tutorials that are free for Indesign, Photoshop and all its other products. Sites such as Indesignsecrets.com have experts sharing their knowledge on using the software in a produ… Full comment Reply

R. J. Caravan on Multi-Touch Billboards? Interesting Idea from DuckDuckGo

Burma Shave Billboards famously dotted U.S. highways from the late 1920s to early 1960s ... Reply

Bryan Gordon on Frank Is Looking for Work in All the Wrong Places

Frank, like Werner, I also enjoyed the segment on the edible paper. Now edible and taste good may worlds apart from each other. I recently, bought some paper from a mill in central Canada that had vegetable and flower seeds in it. I planted sheets… Full comment Reply

WhatTheyThink Editors on How Effective is Your Cloth Mask?

This thread has reached the “someone is wrong on the internet” phase. https://imgs.xkcd.com/comics/duty_calls.png There is consensus among the scientific and medical community that wearing masks reduces the spread of the SARS-CoV-2 virus. Fu… Full comment Reply

Werner Rebsamen on Frank Is Looking for Work in All the Wrong Places

Thanks Frank - interesting. We are still are binding books, more than ever before, all thanks to new technologies like computers and digital printing. Example, photobooks, POD etc.. How would I know? Talk to suppliers of our industry. They report new… Full comment Reply

Cherelyn Gillson on Training Pays Off: How to Maximize Prepress Training

Apart from Adobe's own online training, in Queensland (Australia) we are very lucky that a Free Public Library card gives us online access to all the Linda.com training. Reply

Mike Cloghessy on How Effective is Your Cloth Mask?

Those figures you throw out are relatively meaningless. We are talking about hundredths of 1% on a per capita basis. As far as statistics it would be wise to wait a year before the figures are finalized. There are many that died "with" Covid and ar… Full comment Reply

Chris Lynn on How Effective is Your Cloth Mask?

@Mike, your illogical response and your characterization of mask wearing as 'virtue signalling' tells me all I need to know, so end of discussion for me. Except to point out that Sweden has 10x the coronavirus deaths as neighboring (more cautious) De… Full comment Reply

Mike Cloghessy on How Effective is Your Cloth Mask?

Well then we are assuming everyone has the virus. That's called "herd immunity". End of crisis. What you are displaying is virtue signalling. Are we going to repeat this scenario every single time we have a novel virus? We should protect the vulne… Full comment Reply

Si Nguyen on Don’t Forget to Finish It!

Great write up! It is important that the finishing solution is not only automated in job changeover and setups but it has the capability to be connected with your pre-press and press workflow productions to truly provide that "quick turnaround" time … Full comment Reply

Chris Lynn on How Effective is Your Cloth Mask?

It's frustrating, @Mike Cloghessy, that this needs to be said yet again: my mask protects YOU from ME, not the other way round. Wear a mask, not to be in compliance, but because you respect the health of your fellow citizens. Reply

Mike Cloghessy on How Effective is Your Cloth Mask?

The whole face mask push is more an exercise in compliance not science. Any virus can just as easily enter through your eyes or the pores in you skin. The old adages of cover your mouth and nose when you cough or sneeze and washing your hands often … Full comment Reply

Robert Arena on How Effective is Your Cloth Mask?

I did look at your references Gordon. And I checked them and it seems that some of the facts were retracted, some of the sources are questionable. I guess we get to make our own mind up and perhaps that is why we see the USA's number climbing. Me, I … Full comment Reply

Gordon Pritchard on How Effective is Your Cloth Mask?

These two videos may provide additional clarity: https://youtu.be/eVJbenwzR1s https://youtu.be/Ded_AxFfJoQ Reply

Cory Sawatzki on Training Pays Off: How to Maximize Prepress Training

Thanks for the insight John. Seems that AGI classes are quite expensive in my taste. Are there any resources that have adobe class training for less or free? Does Adobe offer anything? Keep the articles coming. Love reading about prepress. Thanks… Full comment Reply

Gordon Pritchard on How Effective is Your Cloth Mask?

@ Cary - Your piece was about cloth masks not a siicone mask that's still in development. @ Robert - Unfortunately Covid 19 has become a political issue as well as a potential new source of profits for the pharmaceutical industry so it is difficult … Full comment Reply

Robert Arena on How Effective is Your Cloth Mask?

I did check out the Bill Nye video as I am such a fan. But he lost me when he changed the parameters of the test to prove his point. It really seemed that he puffed harder and got closer to the candle with each successive test. Gordon, your statemen… Full comment Reply

Cary Sherburne on How Effective is Your Cloth Mask?

Chris Lynn, thank you! Excellent video and explanation of N95 masks!! Reply

Chris Lynn on How Effective is Your Cloth Mask?

Here's a really good video on the science behind N95 masks: https://youtu.be/eAdanPfQdCA Reply

Cary Sherburne on How Effective is Your Cloth Mask?

Here's an update on masks for front-line workers. Looks like it could make a big difference! https://www.cnbc.com/2020/07/21/mit-researchers-designed-reusable-n95-face-mask-for-healthcare-workers.html Reply

Paul Sherfield on Sizing the European Printing Industry

Hi Ralf Re the size of the European print market have seen the latest report from economic from Intergraf? Reply

Bob Raus on Will On-Demand Manufacturing Be the New Normal Post-Pandemic for Textiles and Apparel?

Printful's growth is amazing. Their investment in order management infrastructure, open APIs and integrations to leading eCommerce platforms shows vision, and execution capabilities. Her Expressions is tapping into a market and a social movement at… Full comment Reply

Dan Adler on How Effective is Your Cloth Mask?

Masks are critical to ending this pandemic! Thanks Cary for the great information. As Cary mentions, the kind of mask you wear does make a difference. Take a look at this video with Bill Nye The Science Guy where he shows how to do a candle test … Full comment Reply

Gordon Pritchard on How Effective is Your Cloth Mask?

The title of the article is: "How Effective is Your Cloth Mask?" The consensus is that public health officials generally don't believe that wearing a mask prevents anyone from catching a virus that is already floating around in the environment. If… Full comment Reply

Jennifer Matt on Estimating: Your Customers Least Favorite Aspect of Print Buying

Scott, This article is about making Estimating faster and less of a burden for the customer. It is not about "not estimating anymore". You have to estimate but you need to look at what you are estimating - not every job deserves an estimate. Too m… Full comment Reply

Robert Lindgren on Estimating: Your Customers Least Favorite Aspect of Print Buying

Actually, it's just the reverse. You do want to be paid for value--what the job is worth to the buyer. That's the point of disconnecting pricing from "cost" defined by BHRs and materials markups and on to customer relationships and job importance. Je… Full comment Reply

Scott Sutton on Estimating: Your Customers Least Favorite Aspect of Print Buying

I think this pertains to B2C printers much more than B2B. Instant quoting might be nice for the person looking to get 250 business cards, but it also turns printing into a commodity. You wouldn't expect a construction company to give you an instant p… Full comment Reply

Cary Sherburne on Will On-Demand Manufacturing Be the New Normal Post-Pandemic for Textiles and Apparel?

Her Expressions recently donated a Survivor hoodie to Yolanda Simonsis. Many of our readers may remember her from her long tenure as an industry editor and publisher. Here's a bit of her story of strength, inspiration and survival. https://wp.me/payo… Full comment Reply

Thomas Hybki on Is It Time to Stop Talking About “Millennials”?

@Heidi, I think it would depend on a few things. For me personally, it would be strange for a printer to reach out to me. For me as an employee it might be a little strange. If I was a business owner or if they reached out to me as a Sales Manager th… Full comment Reply

Heidi Tolliver-Walker on Is It Time to Stop Talking About “Millennials”?

Thomas and Maeghan, thank you SO much for these insights. So if a printer wants to talk to you, what is the best approach? (Do you even accept cold calls/emails?) Does the typical direct sell fall flat? Or do you actually prefer that because you don'… Full comment Reply

Maeghan Nicholson on Is It Time to Stop Talking About “Millennials”?

I agree with Thomas, born in '82 I read articles that are supposedly supposed to be about how I think and act, but usually in my head I'm thinking "Nope. Not me. Doesn't apply. Wrong." How to market to me? - I don't want to talk on the phone. I want… Full comment Reply

Werner Rebsamen on Frank Digests Edible Paper

Frank - this is so funny. As a Bookbinder, we can even bind it with animal glue, which is a galantine. Good Appetite! Reply

Robert Godwin on Frank Digests Edible Paper

Two important observations: 1. You didn't drop the mic 2. Is it spitball friendly? Ladies and Gentlemen, he's here all week. Remember to try the liver. It's not very good and the portions are too small. Reply

Thomas Hybki on Is It Time to Stop Talking About “Millennials”?

Being born in '86 fortunately or unfortunately classifies me as a "Millennial." Being on the older side of this wonderful group has afforded me the opportunity of growing up outside when it was cool, as well as develop in this digital revolution that… Full comment Reply

Dave Hultin on Estimating: Your Customers Least Favorite Aspect of Print Buying

Agreed! Leaving the world of estimating for a moment, think of all the electricity and advertising dollars pumped into high-traffic venues like NY Times Square. So much of that is just wasted because people are walking around with their noses down in… Full comment Reply

Jennifer Matt on Estimating: Your Customers Least Favorite Aspect of Print Buying

Dave and Robert - what I like about what covid-19 is doing to us is really looking at our "this is the way we've been doing it" behaviors. The world has changed rather dramatically in our life times; primarily due to the crazy-making pace of technolo… Full comment Reply

Joe Lindfeldt on Devastated by the Downturn, APPi Bounces Back with Antimicrobial Paper Coating

While I am sure many will watch this video, I wonder how many will read the response comments. Maybe David Zwang and John Beadel should consider a clarifying video or article. Reply

Naresh Bordia on PunchOut2Go and Radixweb Bring PunchOut and Sales Order Automation to OnPrintShop

Post COVID-19 Pandemic, online eCommerce & Procurement is an essential requirement from Corporate clients. Many Commercial Printers serving Large Corporates are challenged as B2B clients need an end to end integrated solution with their internal ERP … Full comment Reply

Cary Sherburne on Around the Web: Digital Dyeing. Hat Hare. Color Conflict. Banning Ban. Bistro Bots. Bringing Back Boomboxes. Conferencing Cleanliness. Crazy Car Concept. Hidden Honda. Larson’s Latest.

I thought the restaurant robots piece was pretty interesting, as was the headline. I'm old enough to remember the Twilight Zone episode called To Serve Man, wherein ETs came to earth with that stated purpose. Only it turned out to be the title of a c… Full comment Reply

Robert Srnovrsnik on Devastated by the Downturn, APPi Bounces Back with Antimicrobial Paper Coating

The other thing to realize is that antimicrobial additives are designed to protect the printed piece or anything coated with, i.e. Marine, Industrial, Outdoor exposure, etc., to inhibit growth of mold, mildew, fungus, some germs depending on the type… Full comment Reply

Dov Isaacs on It’s All About the Benjamins

IIRC, the headquarters of the Franklin National Bank in Franklin Square, New York (where I grew up) had a number of busts and plaques with relief portraits of Ben Franklin up through the late 1960s. Hopefully, no one is pulling down Ben Franklin s… Full comment Reply

Mike Sternfeld on It’s All About the Benjamins

Hello Frank, The Ben Franklin statue tour was wonderful! I was very fortunate to see the statue in Franklin, MA as I stayed with a nephew and niece who lived in the town about five years ago. I also viewed the book collection that Franklin donated t… Full comment Reply

Joe Lindfeldt on Devastated by the Downturn, APPi Bounces Back with Antimicrobial Paper Coating

David- Thanks. The sentence halfway down says it all. I'm not trying to rain on the parade, but we are talking about life and death representations here. Biomaster has yet to be tested against Covid-19 on product surfaces and currently there is n… Full comment Reply

David L. Zwang on Devastated by the Downturn, APPi Bounces Back with Antimicrobial Paper Coating

Perhaps some insight? https://www.addmaster.co.uk/biomaster/industries/antimicrobial-technology-for-healthcare/covid-19-can-biomaster-help Reply

Robert Srnovrsnik on Devastated by the Downturn, APPi Bounces Back with Antimicrobial Paper Coating

You are correct. There's a ton of claims about antimicrobial coatings being effective but none of them against COVID 19. It's misleading and confusing to the industry but it has been the buzz of 2020. Reply

Dave Hultin on Estimating: Your Customers Least Favorite Aspect of Print Buying

This is article contains gold-standard thinking! Jennifer, lots of good wisdom here! And the picture that these words paint... >> A custom estimate on every job is a security blanket that the print industry has been holding onto well into their… Full comment Reply

Jim Hamilton on It’s All About the Benjamins

Loved the video, Frank! Visitors to the Museum of Printing in Haverhill, MA will enjoy a wide assortment of Benjamin Franklin memorabilia (including a jigsaw puzzle and a bobble-head doll), some of which I suspect you donated to the Museum. A… Full comment Reply

Joe Lindfeldt on Devastated by the Downturn, APPi Bounces Back with Antimicrobial Paper Coating

We looked at this for our clients. Anti microbial is not anti viral. Upon further research, we could identify no coatings that are lab tested and approved for anti viral properties. If APPi or anyone has an antiviral option that effectively addresses… Full comment Reply

Robert Lindgren on Estimating: Your Customers Least Favorite Aspect of Print Buying

Jennifer... This line is the gem of your whole wonderful article: You can have multiple prices based on the customer’s standing with you. This requires upfront work: identifying the patterns, calculating your costs, and then setting your pricing … Full comment Reply

Adam Dewitz on The PPP Comes to the Aid of the Industry

@Joe the DG3 listed in the PPP data is Dg3, Inc. dba Dallas Glass in Salem, OR. Reply

David L. Zwang on Devastated by the Downturn, APPi Bounces Back with Antimicrobial Paper Coating

You should contact John Beadle at APPi. He worked with his current supplier and BioMasters in the UK to make it happen Reply

Joe Lindfeldt on The PPP Comes to the Aid of the Industry

I wonder how accurate this data is. We are hearing of many companies who did not take PPP, but who were reported as taking PPP, including our company. Reply

Wally Pocius on The PPP Comes to the Aid of the Industry

It does not seem to matter where I look, but narrow web flexographic labels are an overlook market segment that has remained in a steady growth profile while other markets keep loosing market shares...it would be interesting to see what part of your … Full comment Reply

Thomas Hybki on Two Sides Says Direct Mail Provides Opportunity for Brands to Cut Through the Noise

Love it. That's a wild stat about the 17 days the mail is around the house. I wonder how many impressions that is on average haha. I doubt there would be any way to check. But it's impressive. Digital and TV aint got nothing on that! Reply

Wayne Lynn on The Amazing Balance That Was Creo Culture

David, nice article. It's a beautiful thing when something like that comes together. Reply

Pat Berger on PRINTING United Cancels 2020 Trade Show, Transitioning to Virtual Event

I hope they don't do a virtual show. I am tired of looking at videos for information. Viewing body language is much a part of the shows as kicking tires. Live interaction between all sellers and buyers. Spoken language descriptions entails… Full comment Reply

Eric Vessels on Mary Schilling Shares Smiles, Not Cooties

I’ve received so many comments and laughs. My favorite mask is my dog Zeke. Super fun idea! Reply

Vince Tuccitto on Frank and Fitzgerald

History is repeating itself. Great story Frank. I enjoy your video's and how you place some fun with fact. Reply

Lisa Bickford on Projects: Getting Stuff Done in Your Print Business

Thanks for another excellent article with valuable learning/action points Jennifer! Reply

Thomas Hybki on Funny Marketing Fails NOT to Try Yourself

Haha! These are great. Thanks for sharing. Reply

Frank Romano on Frank Gets Lost in the Good Book

Thanks Karl. I will never forget one episode of the TV series of Mission Impossible from the 1960s. They were seeking the perfect set of plates for currency. They found the secret facility behind the bookcase and there was an AB Dick 360 with paper c… Full comment Reply

Karl Loatman on Frank Gets Lost in the Good Book

Frank if you are interested in human interest stories here's a good one. While visiting family in Washington DC in 1974 we took the tour of the Bureau of Printing & Engraving to see money printed. As the group formed up my 6 year old daughter Gwen g… Full comment Reply

Mark Myers on The Print Software Evaluation Process

As usual Jennifer has hit the nail on the head in confronting the challenges of new software and their purpose and ultimate worth to the printer. For over 20-years we have been trying to promote the #1 purpose of Estimating Software and that is to ge… Full comment Reply

Jim Hamilton on A Printing Fan’s Bucket List

Of course, how could I forget! I've actually been there twice. Such a shame that with the cancellation of the Minnesota State Fair that it will be inaccessible until 2021. See what I wrote/drew after visiting in 2018: https://twitter.com/jrhinfotrend… Full comment Reply

Lisa Bickford on A Printing Fan’s Bucket List

Another one for the bucket list: https://www.mnstatefair.org/location/minnesota-newspaper-museum/ Reply

Jennifer Matt on The Print Software Evaluation Process

Thank you Abhay. Sometime in the last year I read this blog post about a top-tier university dumping Blackboard a major player in the learning space. The primary reason for the departure was user experience. Blackboard has raced to add every featu… Full comment Reply

Abhay Sharma on The Print Software Evaluation Process

Jennifer Matt provides excellent observations on selecting enterprise-level software solutions. In addition we may also consider the heritage and ancestry of the product, is the code base purpose built and designed for growth, or is it legacy framewo… Full comment Reply

Joe Treacy on Just Frank’s Type

Thank you, Frank! Treacyfaces (treacyfaces.com) is 36 this month. As you know, we were one of the first independent digital type foundries. And, started with a totally new and different outlook and approach to creating typefaces (which you rw… Full comment Reply

Frank Romano on Just Frank’s Type

And you saved it for over 30 years! My kind of guy. Reply

Joe Treacy on Just Frank’s Type

Frank, I still have the copy you mailed me, then. It was very helpful and informative. I always wished that you would’ve updated it annually, or every several years. (Even now would be a perfect time! ??) Joe Treacy Director of Typography T… Full comment Reply

Fadel Iskander on Alon Bar-Shany to Leave HP Indigo

So, Alon is too young to retire. Where will he go next? Xerox? Canon? KM? Ricoh? Screen? Other??? Start his own business together with all the laid-off Indigo employees? Reply

Elizabeth Gooding on The Case for Advanced Inks and Dryers in Production Inkjet Printing

Hi Jim. I enjoyed "The Black Cats of Amherst" and was impressed with how you were able to memorialize your grandfather's regiment. The stories of the "greatest generation" deserve to be told. Regarding the article, OEMs and their customers now have m… Full comment Reply

Jim Hamilton on The Case for Advanced Inks and Dryers in Production Inkjet Printing

Hi, Elizabeth! Thanks, I have been keeping busy since I left Keypoint Intelligence InfoTrends. I published a book on a WW1 ambulance unit and have done a bunch of consulting work. Hope you are well! In regard to your points, I think we all need to be… Full comment Reply

Andrew Tribute on Alon Bar-Shany to Leave HP Indigo

I would point out that I have followed the Indigo story for longer than almost everyone. I first consulted for Indigo in December 1992, and helped them in the product launch in 1993. I also consulted for them for many years after that. What people do… Full comment Reply

Elizabeth Gooding on The Case for Advanced Inks and Dryers in Production Inkjet Printing

Jim - welcome back from retirement. A couple of thoughts on the article. While many high speed web fed inkjet devices may need to slow down for higher coverage or on coated stocks, not all of them do. The Ricoh and Screen both have devices that run f… Full comment Reply

David Allen on Alon Bar-Shany to Leave HP Indigo

If you have followed Benny Landa and the Indigo story then you would realise just how big the hole was when he left. However Alon achieved this with his own style, being hands on with customers and totally passionate about the Indigo product and th… Full comment Reply

Fadel Iskander on Alon Bar-Shany to Leave HP Indigo

Well, at least he left trying to protect Indigo's greatest asset: The employees!! I like that very much. How refreshing!! A man of principal. I wonder who's getting him? Landa??? Reply

Jim Hamilton on The Case for Treated Papers in Production Inkjet Printing

Kim, your questions about the cost differential are extremely timely and I wish I had a better feel for the actual percent difference between untreated and treated papers. I encourage print service providers who are in active purchasing roles to comm… Full comment Reply

Jennifer Matt on Alon Bar-Shany to Leave HP Indigo

Alon Bar-Shany departing HP Indigo is heartbreaking to me. I don't even know him personally but I've been working with HP for years and I have loved the culture of the Indigo division - which emanated from him. The highlight of Dscoop for me w… Full comment Reply

Andrew Tribute on Alon Bar-Shany to Leave HP Indigo

Alon did a fantastic job in making HP Indigo the market leader that it is. He took over from Benny Landa, a difficult person to follow, and managed the transition into being an HP subsidiary, and under their ownership moved HP Indigo into its extreme… Full comment Reply

Robert Godwin on What’s the Big Deal About A Sales Process?

Good plan! Sales is the hot topic as the economy opens in the shadow of a pandemic. No time to be shy. I wrote about the same things and particpated in a Zoom conference where sales post-pan was the main point of discussion. If you are a small busine… Full comment Reply

Rob Boumans on The Case for Treated Papers in Production Inkjet Printing

Hello Jim, After working as operational manager at a print provider running toner and inkjet presses for long time, and now working in sales support for Crown Van Gelder in The Netherlands (one of the papermills producing high quality inkjet-treat… Full comment Reply

Abdi Nur on Why Antimicrobial Fabric Treatments Will Be a Big Part of Our Textile Future—Latest Developments

Multiple washes seem to negate the antimicrobial properties by the fact it gets washed away. Could there be problems with water contamination, do we have any projection on thresholds of when it may become an issue, i.e. heavy metal concentration le… Full comment Reply

Frank Romano on Frank’s Alphabet Soup

I do not recall that variation. I recall Printers and Lithographers Printing Leadership But then they merged with so many groups that "Alliance" may be so. Reply

Mike Sternfeld on Frank’s Alphabet Soup

Frank, wasn't the NAPL once the National Association (or Alliance) of Printers and Lithographers? TUVM! Reply

Frank Romano on Frank’s Alphabet Soup

2016 Epicomm (formerly Nat’l Assn of Printing Leadership & Mailing & Fulfilment Services Assn) 2010 International Prepress Association (IPA) – formed from: 1981 International Photoplatemakers Association becomes IPA … Full comment Reply

Dino Scalia on The Print Industry After COVID-19

Jen, Thank you for a thoughtful and realistic perspective. As I look at this through the lens of our business it compliments a thought series that has been present for me in the last few months. Entering into the reinvention phase - what type of t… Full comment Reply

Kim Beswick on The Case for Treated Papers in Production Inkjet Printing

Hi Jim - I appreciate this area of focus and discussion and look forward to the next part of the series. It would be good to know what is happening with regards to the treated paper cost differential. What is the range of cost differential to … Full comment Reply

Thomas Hybki on Dynagraphics Adds Second RMGT Press

Major congrats to you, Dynagraphics! Reply

Jennifer Matt on The Print Industry After COVID-19

Tim and Thomas, Thank you for reading. My objective is always to put my mind to ideas that will help the businesses in this industry complete better, perform better, and maintain relevancy in an ever changing world. I know print business owners ha… Full comment Reply

Thomas Hybki on The Coming Signs of Summer: The Need for Post-COVID Signage

Thanks for sharing. I personally like it when I see stylized signs with this sort of information. I wish I would see more of this; showing the brand personality a bit more. Great article. Kudos to you. Reply

Thomas Hybki on Got Emotional Connection? Then You’ve Got Profits

Would this be more of a retail focused software program from what you've seen? That is what I am seeing from their website. Looks interesting. Reply

Tim Murphy on The Print Industry After COVID-19

Jennifer - really nice article. Really like the thoughts: "The market conditions will be un-comparable to 2019. It isn’t a recovery; it's a reinvention." I am of the belief that print - no matter the form, format, technology can be a winning… Full comment Reply

Maeghan Nicholson on QR Codes: Sorry, Folks...They’re Back

We recently heard from some restaurants putting QR codes at the table to access "virtual menus" so there is nothing to hold and spread germs! Reply

Mark Myers on The Real Work of Software Optimization

Jennifer et al: This really hit home. About 15 years ago I sold my software to a very large and sophisticated 2 plant Chicago Printer who purchased it at the time because of its ease of use... They also had an extensive estimating department compri… Full comment Reply

Ken Marks on BOBST Puts its New Industry Vision into Practice with Innovative Ways to Engage with Customers and Reduce the Environmental Impact

This is a significant announcement. Bobst is the leader in their sector of the print finishing machinery market and not having them at DRUPA is a big deal. What other leading manufactures will follow their lead and no long attend DRUPA? If just a few… Full comment Reply

Robert Godwin on The Real Work of Software Optimization

Crisis = danger + opportunity Not crazy. It is reality.As a change angent for many years, My collegues and I have heard it all. Once, when the head estimator didn't like the upgrade from hand written estimates to a software program, I started the … Full comment Reply

Jennifer Matt on The Real Work of Software Optimization

Robert, Oh ya. I know technology companies are valued higher for lots of reasons. But the software isn't the special sauce. The leaders who are able to get their people to truly adopt the software is where all the value resides. I just spoke with … Full comment Reply

Robert Godwin on The Real Work of Software Optimization

Jen, I am rarely concerned about what you say about software. The value in your articles is what you have observed about people. Like food that is not eaten, software is worthless unless it used. P.S. I never imagined WTT as a dating service.… Full comment Reply

Pat McGrew on What’s in YOUR Workflow?—Part 1: File Onboarding and Print Prep

HI Cory! The Spot Matching System from Spot Nordic is a new generation of color matching and management. I like what it offers, but products from ColorGate, GMG, Xrite, Datacolor, CGS Oris - these are all fine products and worthy of investigation i… Full comment Reply

Cory Sawatzki on What’s in YOUR Workflow?—Part 1: File Onboarding and Print Prep

Ah, missed the Spot Nordic. Is that all you need in your opinion? Reply

Cory Sawatzki on What’s in YOUR Workflow?—Part 1: File Onboarding and Print Prep

Great article Pat. Why is Color management blank? And would you say that Pitstop and ReadyPDF are fully overlapping products? Again, love the focus in this space, please keep it up! Reply

Jennifer Matt on The Real Work of Software Optimization

I was joking about the Facebook part ;-) Just connected with you on LinkedIn. Reply

Cliff Hollingsworth on The Real Work of Software Optimization

I don't mean FB, I mean like real friends. I think that we see the world through a similar lens and our respective experiences are complimentary. Look me up on LinkedIn at https://www.linkedin.com/in/cliffhollingsworth/ Reply

Jennifer Matt on The Real Work of Software Optimization

Cliff, You mean friends like on Facebook right? ;-) I have been writing for WTT for almost 10 years (whoa). There's a lot I've changed my mind about after moving from working for print software vendors to the direct consulting world. I lik… Full comment Reply

Jiri Richtr on Cenveo Suggests 6 Things to Consider for Reopening Your Restaurant

Are there many printers with restaurants in the US? In the Czech Republic, I know a restaurant called a Printing haus, but not a printing haus with a restaurant! Reply

Cliff Hollingsworth on The Real Work of Software Optimization

Jennifer--How can we become friends?? FINALLY -- someone in trade journalism who gets it. Where have you been for the last 15 years?? [email protected] Reply

Sean Smyth on Breaking the Electrophotographic Barriers—HP Indigo LEPx and V12

I got the opportunity to see this in Israel toward the end of last year and it is really, really impressive. To see any label press running at 150m per min is quite something, an Indigo doing in 6-colours that with their quality is something else. Th… Full comment Reply

Gordon Pritchard on All the News That’s Fit to Not Print

@Chris - errors in reporting are one thing, fabricating news is another. Bias in coverage and reporting can be much more difficult (for many) to spot. Considering the dominance of Fox News on the airways it appears that very many people either don’t … Full comment Reply

Robert Lindgren on Being Viable in a VUCA World

Wayne, I'll never stop preaching! The reason for failures #1 and #2 is they have inadequate or non-existent profits. Profits are lacking because they don't realize that it comes from contribution offset by cash fixed costs which are too high becau… Full comment Reply

Chris Lynn on All the News That’s Fit to Not Print

Many years ago, on a business visit to then-communist East Germany, I got into an argument with a local who favored their government-controlled press over the West's, which was "owned by capitalist oligarchs" as my interlocutor put it, and therefore … Full comment Reply

Wayne Lynn on Being Viable in a VUCA World

Robert, quit preaching. We're on the same page. The article stresses: 1) Strong cash reserves - dollars 2) Strong free cash flows- dollars 3) Seasonality - variations in sales dollars that impede the attainment of 1) and 2) which are also expres… Full comment Reply

Robert Lindgren on Being Viable in a VUCA World

Wayne, what I think is particularly important about what contribution margin and cash fixed costs is that they are expressed in dollars not percents and thus refocus mangers away from percents as only dollars pay the bills and produce profits. A prim… Full comment Reply

Gordon Pritchard on All the News That’s Fit to Not Print

RE: "This erodes the gathering and dissemination of relatively un-biased, vetted, fact-checked reportage. Something the electronic media don't care about." Unbiased? Google "examples of biased newspaper reporting" Vetted, fact-checked - Google … Full comment Reply

David Avery on All the News That’s Fit to Not Print

The issue (pun intended) is that ad driven revenue and subscription fees support the news gathering operations. No ad revenue, no news gathering. This erodes the gathering and dissemination of relatively un-biased, vetted, fact-checked reportage.… Full comment Reply

Bryan Gordon on Small Wonders

Frank: Wonderful presentation on small books. My wife and I also collect small books but nothing as old as what you have in your museum. We go back to the 1950's as our oldest book and I think it was printed via letterpress. We have some reprints… Full comment Reply

Wayne Lynn on Being Viable in a VUCA World

Let me add that most of the owners/CEO's I've known couldn't tell me off the top of their head what their break-even point was. It's an important thing to know and if you're thinking about every month you're more likely to think about some of the ac… Full comment Reply

Eric Vessels on Small Wonders

Hah! Gulliver's Travels is a creative use of the form! I have several Buddhist daily affirmation type books that are about this size. Cool collection. Reply

Wayne Lynn on Being Viable in a VUCA World

Robert, thanks for the comment. I agree with everything you said. My goal from the start was to get to the point about the seasonality of sales. If firms in our industry are going to maximize cash on the balance sheet and free cash flow from the i… Full comment Reply

Robert Lindgren on Being Viable in a VUCA World

The comments about the importance of contribution margin and cash fixed costs are right on and central to the understand of how a business works. However, I wonder if the discussion of breakeven point isn't unnecessarily complex. Wouldn't be simpler… Full comment Reply

Steve Mattingly on Mike O'Neal, President and CEO of #1 Network, Announces His Retirement

Mike, Thank you and congratulations on a wonderful career! Your entrepreneurial spirit, fortitude, servant leadership, counsel and friendship truly inspire. May this next season of life bring you the greatest joy and pleasure. Blessi… Full comment Reply

Chris Lynn on Calculating the Real ROI

I share Robert's confusion over what is meant by ROI in this article. And I submit that "Determining the true ROI from your devices..." is far less important than managing cashflow, and determining the true profitability of your customers. (Wayne… Full comment Reply

Robert Lindgren on Calculating the Real ROI

What does the author mean by "ROI"? I believe that can understand it in the context of a particular panned capital investment, e.g. the new digital press. But, I don't understand it in the context of a particular job or of the shop as a whole. Please… Full comment Reply

Vince Tuccitto on Being Viable in a VUCA World

The Team at WhatTheyThink is producing great content. You are truly giving great guidance to this beautiful print industry. Thank you for keeping these articles flowing and allowing us to share them to help our customers succeed thru these difficult … Full comment Reply

John Henry on The Secret Weapon to Print and Sign Franchise Success

This reads like paid commercial from a franchise group. Many of printers I know left the franchise system as soon as they could as royalty fees were a burden. After start up it was not worth what they had to keep paying. I'm not against them… Full comment Reply

James Kohler on All the News That’s Fit to Not Print

Well call me old which I must be because I still get USA Today and even better The New York Times - print of course. While you can get news digitally the attention span of digital viewers is short so most never get the detailed info. Print gives you … Full comment Reply

Robert Godwin on All the News That’s Fit to Not Print

Chris, I just do not see how the point of selling ads is ‘out of date’. It is the highest margin revenue for the paper. Most if not all newspaper printers have other products and services they sell and have for years and years. The LA Times printed… Full comment Reply

Chris Lynn on All the News That’s Fit to Not Print

No argument that businesses need revenue. But ad revenue is not the sole source - newspapers are desperately trying to increase 'circulation' revenue (i.e. subscriptions) and revenues from other sources like content licensing, TV series, etc. Hence m… Full comment Reply

Gordon Pritchard on All the News That’s Fit to Not Print

"Journalism's purpose is to create an informed citizenry" - in an ideal world, perhaps. But that is not the world in which we find ourselves. "Fake" news - although not common - is a reality. What's more pervasive and insidious is biased reporting. "… Full comment Reply

Robert Godwin on All the News That’s Fit to Not Print

As to Chris’s point, newspapers are in the revenue generating arena called business. The medium is the “massage” and print for instant journalism is what is out of date, not the question. If a business cannot generate revenue, it is not a business. I… Full comment Reply

Chris Lynn on All the News That’s Fit to Not Print

Wrong question, wrong answer. Newspapers are one of several media (others include magazines, TV, radio, internet) for JOURNALISM. Journalism's purpose is to create an informed citizenry - which is why dictators - actual and aspiring - demonize news t… Full comment Reply

Gordon Pritchard on All the News That’s Fit to Not Print

Ads are more important of course. And the quality of journalism has gone down along with ad revenue. What used to be news is now commentary. And now, many people have not only switched from printed news media but they are also switching away from ma… Full comment Reply

Robert Godwin on All the News That’s Fit to Not Print

Is a newspaper's purpose to print the news or to sell ads? Which is more important? Reply

Kenny Parrish on Why Antimicrobial Fabric Treatments Will Be a Big Part of Our Textile Future—Latest Developments

As we are handling this current situation, let's not forget the strides made and those needed for sustainability. Spray heavy metals, use of heavy metals in millions of disposable articles will have consequences. There are alternatives. Reply

Abhay Sharma on Color Revolution 2020—Exciting New Products from X-Rite Pantone

Yes, the CMYK numbers in the Bridge Guide have changed (Pantone sent me a new swatch book and I can confirm this is true). The new numbers can be used by anyone with a GRACoL-like printing process and the new numbers are intended to create the reques… Full comment Reply

Ian Baitz on Color Revolution 2020—Exciting New Products from X-Rite Pantone

Thank you for this excellent overview of recent developments in color management. A question about the Pantone Bridge books: Now that the bridge swatch book is printed using GRACOL specifications, has this resulted in any changes to the (old) CMYK… Full comment Reply

Deanna Gentile on Raymond J. Prince, 1944–2020

I was sad to read about Ray's passing .. He always supported me with his wise council and by providing numerous articles for GATFWorld and the Technology Forecast. But I believe his greatest legacy is his saving the GATF Library which is now housed … Full comment Reply

Robert Godwin on The Who, What, and Why of Print Software

Jen, "Who is it for? What does it do? Why would anyone buy it?" At a former company there was a new VP of Sales that used essentially the same fill-in-the-blank form. For Biz Dev, it was an invaluable exercise, and effectively focused the busin… Full comment Reply

Vince Tuccitto on Warren Werbitt Says, “You Must Wear Pants!”

Hilarious but true. Thanks for sharing. I enjoy the humour in these tough times. Reply

Eric Vessels on How to Stay in Business in Rocky Times—Market and Promote!

@Pat Fire away! The point could use reinforcing! LOL Thanks again. Reply

Pat McGrew on How to Stay in Business in Rocky Times—Market and Promote!

Thanks, Eric for getting it fixed. I won't send the note I was about to push the button on! Reply

Eric Vessels on How to Stay in Business in Rocky Times—Market and Promote!

@Robert, Fair point and looks like we just erred on this particular one as part one of this series was set to free access. I've reset this part to be free access as well. Two ways you can help: 1. Share this article and part one of the s… Full comment Reply

William Ray on Raymond J. Prince: 1944–2020—Printer, Consultant, and Industry Advisor

Ray Prince was a good man and a good advisor. In many respects he embodied the best of the high point of the printing industry. When things got financially rough for TAGA he provided much needed advice to me -- then president of that organization … Full comment Reply

Pat McGrew on How to Stay in Business in Rocky Times—Market and Promote!

Bob! Education is always my mission and this article is designed to help! I hope I do that! Like the army of smart consultants in our industry, I also do consulting for those who need help with the deeper dive. Reply

Robert Godwin on How to Stay in Business in Rocky Times—Market and Promote!

"How to Stay in Business in Rocky Times" ???? Charge your target market for articles like this! Ooops. It would seem it is in WTTT's interest to help your audience stay in business by providing the advice in this article, not charging for it. Take t… Full comment Reply

HARVEY LEVENSON on Raymond J. Prince: 1944–2020—Printer, Consultant, and Industry Advisor

This is a tough one for me. Ray and I have been closely connected personally and professionally for 52 years. We both: • Went to RIT • Received MS degrees from South Dakota State University • Married South Dakota women • Have two adopted inter… Full comment Reply

Julie Shaffer on Raymond J. Prince, 1944–2020

I worked with Ray at GATF and PIA. He served many companies as a dedicated advisor, really almost a part of their management team. I traveled with him occasionally' Ray had his favorite restaurants on the road (Pappadeaux was one) and he always order… Full comment Reply

Cliff Hollingsworth on Raymond J. Prince, 1944–2020

I was the recipient of a GATF scholarship while attending Appalachian State University. I met Ray Prince in 1985 as a young person in the industry. I remember Ray as warm, giving and encouraging. A true legend in the history of our industry, Ray left… Full comment Reply

Craig Kevghas on Raymond J. Prince, 1944–2020

What impressed me most about Ray, among his many accomplishments and tremendous dedication to the industry, was his devotion to his grandson. He used to quietly discuss how at his advancing age, he was investing his time as a near-father figure. Whil… Full comment Reply

Hal Hinderliter on Raymond J. Prince: 1944–2020—Printer, Consultant, and Industry Advisor

Like many in this industry, Ray honored me with his friendship and mentored me with his wisdom. His talents were legendary, as was his forthright nature and sharp wit. Whenever we traveled together, as we did many times throughout the years, Ray alwa… Full comment Reply

Mark Pomerantz on Raymond J. Prince, 1944–2020

What an incredible impact and legacy this man has left in our industry, never to be forgotten. RIP Ray Prince. Reply

David L. Zwang on Raymond J. Prince: 1944–2020—Printer, Consultant, and Industry Advisor

Sorry to hear. Ray has been a valuable contributor the industy for many years. My introduction to Ray was when he was brought in to do a plant audit of one of my printing plants. Thoughtful, thorough, engaging, and a bit 'folksy'. He will be missed.… Full comment Reply

Robert Lindgren on The Battle to Save the News Media in the Age of COVID-19

I'd certainly agree that the most likely result will be another vehicle for social media or community television with videos of school board meetings. My continuing concern is that the reason that the Founders provided for freedom of the press is tha… Full comment Reply

Cary Sherburne on The Battle to Save the News Media in the Age of COVID-19

In New Jersey, a group is testing the viability of local information districts that could support journalism with a local tax. But to be successful, I think they will need to reimagine how news is delivered. It's not likely that this approach could f… Full comment Reply

HARVEY LEVENSON on SGIA and PIA Officially Merge

SGIA/PIA MERGER Congratulations to SGIA and PIA on a consolidation that will, hopefully, benefit both organizations, the entirety of the graphic communication industry, our industry’s present and future employees, and the many present and future u… Full comment Reply

Dov Isaacs on Frank Is Artless

As long as you don't inject or drink disinfectant. ?? Reply

Frank Romano on Frank Is Artless

I survived the Spanish Flu by gargling press wash. Reply

Michael Jahn on Frank Is Artless

Instead of emailing a PDF, many printers have online storefronts where you can not only upload your PDF, but visually check to see if you made it the right size ( and check if you remembered to add bleed ), select what inks ( 1/1 or 4/4 ) select the … Full comment Reply

Dov Isaacs on Frank Is Artless

Frank was around for the Spanish Flu? Reply

Robert Godwin on Changing Buyer Behaviors: Strategies for Sales Success (Part 1)

Or, you could just say use Consultative Sales techniques. What Part 1 dances around is that if you don't know their business why should they know you? Maybe its in Part 2? Reply

Cary Sherburne on Around the Web: Print Preferred. Vexing Video. Catty Commissioner. Commando Correspondent. P&G’s Paper Packaging. Socializing Suit. Postal Pets. Animal AR. Compelling Clogs.

Peter, thank you for posting that note. I have always felt terrible that PARC is so often given credit for inventing the mouse and GUI, when Doug Englebart is the true inventor. As I am sure you are aware, the Computer Museum in San Mateo has an Engl… Full comment Reply

Peter Crean on Around the Web: Print Preferred. Vexing Video. Catty Commissioner. Commando Correspondent. P&G’s Paper Packaging. Socializing Suit. Postal Pets. Animal AR. Compelling Clogs.

Correction: In 1981 Xerox introduced the STAR workstation, a comercialized relative of the fabled PARC Alto introduced in 1973. Both used versions of the mouse that evolved from the Doug Engelart's mouse shown in 1968. Reply

Fadel Iskander on Cimpress Describes Actions Taken to Focus on Execution During and After the Pandemic and Announces Preliminary Third Quarter Fiscal Year 2020 Financial Results

Did someone say "Shake Shack"? or "Ruth's Chris"? "Additionally, in the U.S., we expect to receive a MATERIAL CASH BENEFIT due to the changes in U.S. tax law made by the CARES Act, including the ability to carryback net operating losses to prior y… Full comment Reply

Robert Lindgren on Changing Buyer Behaviors: Strategies for Sales Success (Part 1)

There's no doubt that the "sales experience" described in the article is the key to success. The obvious unanswered challenge is the multiplication of alternative resources and decision makers. This has currently been made worse by the barriers to fa… Full comment Reply

Jennifer Matt on Understanding the Primary Objective of Print Software

Aaron - Hope things are well with you and you're sneaking out to surf! Thank you for even more crazy complexity with imposition. So right - you have to first ask why are you imposing; not just when. Reply

Aaron Tavakoli on Understanding the Primary Objective of Print Software

Great analysis as always Jen. IMHO typically RIP imposition solutions are focused purely on the utility of laying out and arranging pages/jobs. Prepress imposition solutions use production intel to try and automate that but are largely still focused … Full comment Reply

ALFRED KLINKE on Frank’s Character Assassination

I should add that American Type Founders brought out the original Souvenir mats at the same and reissued the type face in metal fonts in several point sises. I still have several fonts on the shelves for sale. Note that the term fonts is used in its … Full comment Reply

Patrick Parry on Email is Not an Online Print Ordering Solution

I do not agree with some of the statements Jennifer makes at the beginning of this article: "Many of the changes taking place now will persist, even after we’re all vaccinated or have developed widespread herd immunity." - you are assuming "vaccinat… Full comment Reply

Dov Isaacs on Frank’s Character Assassination

Jack Benny's running gag was his age. I never got the the whole thing about Souvenir. I am sure it made a fine running gag, but the fact was that Souvenir is a very readable, modern serif font. I used it successfully for a number of personal and b… Full comment Reply

Mark Darlow on Frank’s Character Assassination

I worked on the redesign of Institutional Investor magazine with their Art Director Herb Rosenthal. They had surveyed their readership, their age, their eyesight and such. We came up with using Souvenir because of the large lowercase and ease of read… Full comment Reply

Donald Parker on Email is Not an Online Print Ordering Solution

Couldn't agree more... email is not a remote submission print solution. Especially now that we are all relearning how to work remotely, it is essential to have the right tools. Please check out our AITS product - Alto Internet Transaction Processin… Full comment Reply

RYAN MCABEE on Webinars: The New B2B Streaming Service that’s Failing

Hi Abhay! Wow 2 hours, that's a marathon of a webinar. I completely agree that anything (like polls) to improve engagement improves the experience for attendees. Thanks, Ryan Reply

Abhay Sharma on Webinars: The New B2B Streaming Service that’s Failing

After having just sat through a 2-hour webinar, I think you make excellent points. Another suggestion, presenters should use the platform's polling tools to query the attendees, this can be used to identify the audience makeup and during the presenta… Full comment Reply

Thayer Long on The Battle to Save the News Media in the Age of COVID-19

Relevancy is key. Media is a business like any other. Not necessarily offering an opinion either way, other than it is what it is, and government interference will do little other than attempt to pick winners and losers. I love our government, but od… Full comment Reply

Thayer Long on COVID-19’s Impact on Hiring and Placement: An Interview with Arnie Kahn of PrintLink

Thank you for articulating in one sentence what many fail to grasp, or perhaps just don't want to acknowledge. "Many printers are continuing to operate because they are considered essential businesses. However, many of them are closed due to lac… Full comment Reply

Dennis Kelly on Email is Not an Online Print Ordering Solution

Jennifer, this article cuts to the core of what we all have to focus on to survive this crisis and thrive in the era to follow. What a great call to action! Reply

Dino Scalia on Email is Not an Online Print Ordering Solution

The "Strongly held beliefs" you call to question due to the current situation are dead on. Some have practiced and honed the necessary skills to function well in what many are calling the new normal for years and they will embrace your message comple… Full comment Reply

James Kohler on Frank’s March of Time (Magazine)

Excellent piece Frank. That the lord The NY Times is still printing and big as ever! Reply

Pat McGrew on How to Stay in Business in Rocky Times—A Change of Plan

Robert! Absolutely on point! Show WHAT you can do, not HOW you do it! Reply

Robert Lindgren on The Battle to Save the News Media in the Age of COVID-19

I love newspapers and anything else in print. However, I have a concern about government support for media that can't become relevant enough to attract readers and thus advertisers. People read and pay for the WSJ, The Economist and numerous other pu… Full comment Reply

Robert Lindgren on How to Stay in Business in Rocky Times—A Change of Plan

Great reminder about direct mail! Printers like to produce promotional mail but seldom use it themselves. When you do a campaign, it should be built around examples of attention getting uses of print--not pictures of printing presses or offers to pro… Full comment Reply

Cary Sherburne on The Battle to Save the News Media in the Age of COVID-19

As this was published, the Reliable Sources newsletter reported that 244 members of the House of Representatives (bipartisan!!), more than half of the members, "signed a letter to President Trump that urges him to direct federal spending to ads in lo… Full comment Reply

Jon Budington on Warren Werbitt Says, “Cocktails Are Very Very Important”

I'm especially grateful that wine and liquor stores were deemed essential. Reply

Joe Lindfeldt on DG3 North America, Inc. Launches Consolidation Task Force

Please call us if interested. We believe many can emerge stronger but we all need to be proactive. Reply

Ron Sizemore on Strategic Optimization During COVID-19

I love your key question of "Please describe your current process (in detail)". I've had the experience where I attempted to detail a process in our workflow that wasn't in my opinion functioning very well and after I took the time to detail the ste… Full comment Reply

Ron Sizemore on Wide Format and Signage: Essential Services in the Time of Crisis

The fact that some states (mine included) initially left the printing industry of the list of essential businesses speaks volumes about public perception of the importance of print. As Marty Malone says in his Print Drives America campaign, "Print i… Full comment Reply

Eric Vessels on April Fools & Utilizing Top Talent During COVID-19

For some reason I remember more laughing in the background. So well done. I can't wait until we can do a full on 4/1 day again! Between weekend dates and pandemics, it's been a rough few years for the pranking! Reply

Eric Vessels on How COVID-19 is Accelerating Industry 4.0

Depending on the content, we actually have some vibrant conversations in comments. Thanks for adding your voice Michael! Reply

Werner Rebsamen on Frank’s March of Time (Magazine)

Well done! Thanks Frank - loved your book segment, right on the money as predicted many years ago. Reply

Michael Burgard on How COVID-19 is Accelerating Industry 4.0

While comments in WTT seem pretty sparse, i felt a need to comment. Our experience and that of our customers is showing that remote working is WAY less productive for many reasons 1) Watching children 2) Coordinating with others for input takes m… Full comment Reply

Luther Erlund on April Fools & Utilizing Top Talent During COVID-19

Loved the Snowden reference as well as the $49/yr 2% maintenance - LMAO - Reply

Robert Godwin on Strategic Optimization During COVID-19

Most important item stated in this string " If you're sending sales people in that only know print and only want to talk about the print - you're vulnerable. You can't assume the customer cares about print - you have to understand what the customer … Full comment Reply

Randall Blinn on April Fools & Utilizing Top Talent During COVID-19

Jen - It was a great video and I enjoyed thinking about the "old days" when the ERP/MIS solutions first started. Thanks for everyone's efforts to put it together Reply

Jennifer Matt on April Fools & Utilizing Top Talent During COVID-19

Randall We had people reach out to us and say they had been part of developing a system like a long time ago. As we all know legacy systems have sticking power. Here's some background on this video. We were at Dscoop, I had brought my nephew wi… Full comment Reply

Chris Lynn on Strategic Optimization During COVID-19

Jen - I agree with you 100% and did not mean to imply that processing mapping etc should only be applied to the shop floor. Your comment about value migrating upstream is absolutely right. In fact I did my first 'customer journey mapping' project … Full comment Reply

Jennifer Matt on Strategic Optimization During COVID-19

Chris, I think the constraint is BOTH psychological (a mindset) and the impact of a shift in where differentiation is happening in our industry. It has been "reality" for a long time (many years now). The differentiation is NOT on the production f… Full comment Reply

Chris Lynn on Strategic Optimization During COVID-19

Jennifer, your piece reminds me that the printers must be the last segment of manufacturing industry to adopt AS-IS/TO-BE process mapping, value-stream mapping, kaizen or any of the other tools of Lean that have allowed many American manufacturers to… Full comment Reply

Pete Basiliere on The Wrath of Frank

To your point, Frank, the federal government recently sent all households in the USA a postcard with coronavirus guidelines: https://www.cnbc.com/2020/03/27/us-households-are-being-mailed-trumps-coronavirus-guidelines.html Reply

Wesley Carter on The future of graphic communication education

Hello, Thomas Schildgen! I happened across this board and your mention of me way back in Nov 2011? What was your point as I mostly remember ASU from so long ago and a deep respect for Zeke and what you guys built. It meant a lot to me to get that Agf… Full comment Reply

Randall Blinn on April Fools & Utilizing Top Talent During COVID-19

I love the part about a PDP-11 in a smaller version. There is a PC card that runs the PDP-11. I don;t have any printing clients using it, but Ford & GM used these cards in their Dynamo-meter labs for many years. Cheaper than rewriting the old Fo… Full comment Reply

Greg Patt on How PSPs Can Get Their Groove Back

Some specific examples of the SPM concept you are talking about would have made this article more valuable. Give us a good one and a bad one. Thanks! Reply

Pete Basiliere on What’s COVID-19’s Long-Term Impact on Mail?

Missing in-person interaction? Want to connect with family, friends, co-workers, employees? Don't email, don't Zoom or FaceTime. Write a note inside a greeting card or on a postcard and mail it. Guaranteed to get a positive reaction from w… Full comment Reply

Jennifer Matt on Strategic Optimization During COVID-19

Interesting question came to me directly; I'm going to answer it here: ...you say that current process is rooting in email, pdf and spreadsheets which are all outdated. Can you elaborate on that. Are you saying that we should not be using those to… Full comment Reply

Heidi Tolliver-Walker on Got a 3D Printer? Save a Life

Rick, that is absolutely unbelievable! When I hear stories like this, I actually get all choked up. Thank you. It's also a great way for printers to keep their businesses viable as marketers pull back. There has never been a better time to buy a 3D p… Full comment Reply

Rick Ayres on Got a 3D Printer? Save a Life

Here's what we've been doing. We're trying to find more manufacturers and 3D printers to ramp up in our area. There's a lot of need! https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2FLakesMarketingAndPrint%2Fposts%2F3… Full comment Reply

Stan Najmr on Warren Werbitt Says, “You Still Need to Get in Front of Your Client!”

I am sorry but maybe it is time to hold your horses, Warren. https://www.businessinsider.com/coronavirus-could-shut-down-post-office-by-june-congressional-leaders-2020-3 Reply

Marriott Winchester on HYBRID Software Promises Uninterrupted Service to its Customers, Including Free, Temporary Software Licenses for Those Working at Home

Thanks, Hybrid! Just another example of why Jupiter Prestige Group selected Guido and his global team of industry workflow experts to build our road map for the future. Reply

Cory Sawatzki on Strategic Optimization During COVID-19

Always such great ideas! I have seen this one in action, and let me just tell you that now is the time. Reply

Robert Godwin on UK Art Company Gives Creatives an Opportunity to Turn Their Art into Money

This is a very good entrepreneurial approach to driving business. A Print on Demand, pay as you go distribution service.Most printers have the tools and processes in place to do this. Especially if you have any website based services to help promote … Full comment Reply

Chris Lynn on Marketers Aren’t Always Using the Most Effective Channels, Even When They Know What They Are

The report - clearly designed to promote the direct mail industry - is fatally flawed by its failure to explicitly consider cost-related metrics. "ROI" is mentioned in the report but never quantified or explained, and "effectiveness" seems to be sub… Full comment Reply

Tim Murphy on Warren Werbitt Says, “I’m At a Loss for Words”

Nice job Warren - I still have my two cases of Corona Beer from a week ago - but promise to make progress this month as you recommended. Stay healthy and safe - keep the faith - we'll get through this together. Reply

Eric Vessels on Adobe Enables Distance Learning Globally for Schools Impacted by COVID-19

@Dan, one thing to keep in mind is that this is a press released from the issuing company (Adobe). Reply

Jan De Roeck on Frank Sets a Line o’ Type

Thanks for this trip down memory lane. My father had a print shop at home and we had one of these wonderful machines basically in our garage. I was a lot younger then (showing my age now I guess), but what I remember most from those days was the mesm… Full comment Reply

William Ray on Printed Electronics: Closer Than (But Not Where) You Think

Pete, it should be emphasized that the key problem remains the miserable state of technical education within the print community. Printing is a metaphor for what the electronics industry refers to as "board stuffing". The key here is speed and lab… Full comment Reply

Pete Basiliere on Printed Electronics: Closer Than (But Not Where) You Think

Thank you, William, for the thoughtful and comprehensive response. I agree that printed electronics require more time to mature to the point where the majority of printing companies (approximately 98% of which have less than $4 million in annual … Full comment Reply

Dave Hultin on Strategic Software Projects

There's a silver lining behind every cloud, even the cloud of Coronavirus. I completely agree, it's the perfect time to pound out those important projects that have been sitting on the sideline for way too long. One example: It's time for everyone to… Full comment Reply

Robert Lindgren on Marketers Aren’t Always Using the Most Effective Channels, Even When They Know What They Are

Heidi... Really interesting data. The challenge that we face is that so many marketing people are glued to their cell phone and live in the social media world. That's what they're familiar with and use. They don't see the necessity of getting the … Full comment Reply

Dan Wilson on Adobe Enables Distance Learning Globally for Schools Impacted by COVID-19

Let's not make Adobe out to be a hero. The company has been soaking students and educational programs for the better part of 2 decades, and in my experience as a graphic communications professor Adobe software purchases have often the largest portion… Full comment Reply

Gerhard Maertterer on Marketers Aren’t Always Using the Most Effective Channels, Even When They Know What They Are

Heidi, That’s exactly about what I am evangelizing since HighSpeed-Inkjet is able to print HighQuality. With seminares, speeches, a magazine called „ONEtoONE Programmatic Printing“, with Newsletters and a Pre-Drupa Trend Congress in Dusseldorf me … Full comment Reply

Luther Erlund on Strategic Software Projects

Jen and Jane, I had the very same conversation with a prospect yesterday - regarding an eCommerce project - limited resources to apply to the project during initial conversations - in light of the current environment - this is a great project that wi… Full comment Reply

William Ray on Printed Electronics: Closer Than (But Not Where) You Think

RE: How Close Are Printed Electronics? Peter Basiliere’s article on printed electronics (PE) presents an interesting take and, frankly, a somewhat negative look at PE. As a researcher and manufacturer in PE it seems reasonable to extend his commen… Full comment Reply

Eddy Hagen on Printed Electronics: Closer Than (But Not Where) You Think

Great article! Everybody should take notice of this part: "Widespread adoption of printed electronics will not occur in the very near-term." And also this: "However, the output is held to much higher standards than conventional print products t… Full comment Reply

Michael Jahn on Frank Speaks On the Record

Now, if only they actually DID any of the things that are in that document ! Reply

Dan Korn on Warren Werbitt Says, “We Have Survived in the Past and We Will Survive This!”

I get trying to keep people's hopes up, but this is a bad take, in my personal opinion. Also, drupa was just postponed until next year. Reply

Robert Godwin on Warren Werbitt Says, “We Have Survived in the Past and We Will Survive This!”

Uhhhhhh...I just returned from a two week jaunt through Spain, Germany, Czech Republic, Netherlands and Florida.I used Skype, Zoom and Teams to video conference because all my appointments with Graphic Designers were cancelled because they chose to w… Full comment Reply

Mark Myers on Elevating Foundational Print Software Decisions

Jennifer where do I go... you suggested insights but there is no link... ??? Mark Reply

Greg Patt on Frank Talks Type

How about animated typography? https://www.invisionapp.com/inside-design/kinetic-typography-examples/?mc_cid=3007f8770e&mc_eid=841a59adef Reply

Stan Najmr on Warren Werbitt Says, “We Have Survived in the Past and We Will Survive This!”

What is the purpose of this skit? Der Spiegel reports: An additional goal of the measures now being put in place is that of protecting higher risk groups from infection. Virologist Christian Drosten at Berlin's Charité university hospital reco… Full comment Reply

Jennifer Matt on Elevating Foundational Print Software Decisions

Mark - I write to educate, not sell. You obviously feel passionate about the topic. The best way to add value to the conversation is to provide value in best practices; examples; insights; ideas. The hard sell does not teach or contribute to the conv… Full comment Reply

Mark Myers on Elevating Foundational Print Software Decisions

For comments you may reach Mark Myers through his website: www.estimatorcloud.com Reply

Jennifer Matt on Printers Need More Selling During Print Software Implementations

Sam - so glad this hit at the right time. Corry - I'm glad I got a laugh out of you. My aha moment writing this article was this sentence: We “sell” to the leadership, business owner, the person making the financial decisions. Then we stop s… Full comment Reply

Julie Shaffer on Warren Werbitt Says, “We Have Survived in the Past and We Will Survive This!”

...and ISA is postponed now. It's hard to fight the giant snowball rolling at you down the hill, Warren. Seems like everyone's erring a whole lot on the side of caution and those of who put on events have the deal with how people feel about physical … Full comment Reply

Corry Casler on Printers Need More Selling During Print Software Implementations

Print owners “I will tell them what to do and they will do it”. I’m laughing right along with you Jennifer because I hear this too and I just sigh. Our most successful print MIS implementations, and consequently user adoption/company success, hap… Full comment Reply

Sam Pulice on Printers Need More Selling During Print Software Implementations

Perfect timing on this. We are in this exact spot right now. Everyone has known we are switching solutions for web portals and are now ready to switch our clients (they need a little training and selling). So our customer service needs the same as ou… Full comment Reply

Mark Myers on Elevating Foundational Print Software Decisions

How a Cast Iron Pot and Skillet changed my views on Print Estimating Software My late wife Carole had the good fortune to be a 5th generation living family member whose Great Great-Great Grandmother, who was about 100 when I met her in the mid 50’s … Full comment Reply

Adam Roberts on Around the Web: All About CBD. The Death of the Apostrophe? History of the Sticker Museum. Paramedical Tattoos. Hive Heists. The Big Data of Big Hair.

The double plug cord is an illegal way of connecting a generator to the house called backfeeding. One end goes to the generator, one goes to an outlet in the house, providing electricity. The problem is, you are now handling a live wire with exposed … Full comment Reply

Luther Erlund on Warren Werbitt Says, “No Matter What You’re Doing, You Need to Be Passionate”

So - the shirt - Fathers Day Gift perhaps - Thanks for your continued enthusiasm for our industry and the power of print - Every owner needs to find their passion and and sell top down - keep on fishing Reply

Heidi Tolliver-Walker on The Impersonal Personalized Letter

Unfortunately, I think most of us don't look at these things as consumers. At least, not usually. I opened it because I wanted to see what they were up to. It's like a watchmaker opening up someone else's watch to see how it works. I wish I knew some… Full comment Reply

Greg Patt on The Impersonal Personalized Letter

Was it enough to entice you to open and read it? Reply