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Barry Brown on Frank’s Highway to Hell

That Hell CP 341 scanner wasn't from the '60s; that appeared in the early '80s. The scanner technology in the '60s was Hell's Klischograph scanner/engraver, and Crosfield's Scanatron CRT scanner (that created corrected contone separations from unco… Full comment Reply

matthew bennett on Fortis Solutions Group invests in two Lombardi SYNCHROLINE Mid-Web Flexo Presses

Interesting read! Had not heard of Lombardi before, if Fortis is investing, it's got to be good technology. Best of luck! Reply

Dave Hultin on Turning QR Codes into Print Work

> When the need is specific enough and strong enough, the draw to that content will prompt—and maintain—the use of the code. And THAT is what makes the QR code a win in this case! The solution is matched to the need. The printers that are best … Full comment Reply

Lois Ritarossi on The Cult of “Busy-ness” in Your Print Business

Jennifer this is an excellent article. So many companies and managers are plagued by being busy versus being strategic. It takes discipline and courage to focus on the important and strategic goals/tasks and tune out the interruptions. Reply

Michael Bradley on PrintVis 18 Released July 6, 2021

Start a Free Trial on a Mature, Proven Print MIS/ERP Solution https://printvis.com/solution/free-trial/ Now might be the perfect opportunity to do what you’ve been putting off for various reasons: Evaluate the print MIS/ERP software you know woul… Full comment Reply

Dov Isaacs on Frank Gets the Munchies

M&Ms have been printed upon for eons, including personalized M&Ms which you can buy at some company stores. Reply

Robert Godwin on The Five Steps to Managing Pricing—Part 1

Robert, This is from practical experience. In a transactional sales model the staff changes often. Sales people are recruited for their book of business. And so the migrations as described do take place. Also, Print Buyers talk to each other (more t… Full comment Reply

Robert Lindgren on The Five Steps to Managing Pricing—Part 1

Robert... I wonder if the job changes suggested in your comment aren't a rather rare hypothetical.. However. even if they occur job to job comparisons are difficult simply because every job is different with difference content and purpose--only esti… Full comment Reply

Robert Godwin on The Five Steps to Managing Pricing—Part 1

Gentlemen and Lady, “customer relationship and the value of the project to the customer”- Robert Lindgren Yes, and if everybody keeps the price charged/paid a secret no one gets upset. When the print buyer from Customer B gets a job at Customer A, … Full comment Reply

Gina Danner on Print MIS Product Spotlight: EFI’s Midmarket Print Suite

Great overview... We installed EFI MidMarket Suite in 2019 as our 3rd MIS System over the course 30 years. My business partner acted as our Admin through installation. He understands close to everything about our business operations. He dedicated… Full comment Reply

Martin Bailey on New Beginnings and Future Opportunities in Digital Print

I completely agree with your first bullet. The history of many sectors of industry is littered with the remains of big incumbent companies who thought they were too big to fail and who didn’t see the tidal wave of change sweeping towards them. That’s… Full comment Reply

Chris Lynn on The Five Steps to Managing Pricing—Part 1

Let me add another amen to Robert's point. I have a feeling we've had this discussion before, but anyone hasn't seen it, Throughput Accounting is a good lens through which to view the pricing issue. I give an example in the article linked below: ".… Full comment Reply

Wayne Lynn on The Five Steps to Managing Pricing—Part 1

Robert, as usual especially on this topic, I agree with you. In 40+ years in this business I have found no significant exceptions to the core microeconomic fundamentals of our business. These exist at the intersection of contribution margin, volume… Full comment Reply

Robert Lindgren on The Five Steps to Managing Pricing—Part 1

Pat... I'm puzzled by the inclusion of fixed costs like licenses and building in your cost discussion since they are irrelevant to the production and therefore the pricing of a particular project. Most printers would find that that the costs that ar… Full comment Reply

Alan Darling on Jim Raffel and Shelby Sapusek Geek Out with Color-Logic’s Mark Geeves

Jim and Shelby - thanks for the topic. Geeves - great job! I am a graduate in Electrical and Electronic Engineering, and I am in print because, as one does, I was looking for a job after I graduated. I went to a company called Monotype that was ju… Full comment Reply

Ross Kraft on Regional Printing Affiliates Announce Print and Graphics Retirement Plan – A Multiple Employer Plan 401(k) Program

John again great questions and glad to answer. Each plan under a MEP must be tested separately for non-discrimination, top-heavy and coverage. Each plan operates independently with a consolidated 5500/audit. Reply

John Zarwan on Regional Printing Affiliates Announce Print and Graphics Retirement Plan – A Multiple Employer Plan 401(k) Program

Ross, I understand this is considered one plan, and all participants are considered part of the plan. I was thinking of the issue that might arise if different firms have different participation rates. Let's take a simple example of two firms of equa… Full comment Reply

Ross Kraft on Regional Printing Affiliates Announce Print and Graphics Retirement Plan – A Multiple Employer Plan 401(k) Program

John-Thank you for the input and please see some information I attached below below on Multiple Employer Plans including plan sponsor's (adopter) choice and flexibility as well as regarding provisions of the plan and testing. MULTIPLE EMPLOYER PLA… Full comment Reply

Cary Sherburne on How Direct to Consumer is Changing Retail

Here's an example of progress in 3D imaging as discussed in this article: https://optitex.com/optitex-expands-its-fabric-management-offering-with-vizoo-and-swatchbook/ Reply

John Zarwan on Regional Printing Affiliates Announce Print and Graphics Retirement Plan – A Multiple Employer Plan 401(k) Program

This is a good idea, as sometimes the admin costs and hassles for a small company establishing a 401k isn't worth it. I just wonder, however, how the participation requirements (especially the "highly compensated" limitations) would work for a multi… Full comment Reply

Martin Bailey on Smooth Sailing in the Production Process: How to Ensure Your Artwork Files Won’t Slow You Down

Great comments above, especially from Robert, who pins down an issue that tends not to get discussed in this context: you (should) get what you pay for, but unfortunately many brand representatives don’t necessarily understand what they’re getting. … Full comment Reply

Alan Darling on Frank Would Like a Word

What a shame! When I worked at Monotype in the UK in the 70's I had the pleasure of visiting both the OUP and CUP (Oxford and Cambridge University Presses). They had amassed a collection of hot metal and early phototypesetting equipment (pre-comp… Full comment Reply

Gina Danner on Hybrid Workplaces: Having Your Cake and Eating It Too?

I believe the concept of remote work will accelerate the gap between the haves and have nots. Running a manufacturing company that has both "office" and "plant" personnel presents huge challenges. Attracting workers who want flexibility, yet needin… Full comment Reply

Robert Godwin on Smooth Sailing in the Production Process: How to Ensure Your Artwork Files Won’t Slow You Down

Good advice in the article, and two very sensible posts in the comments. I will add the business component. All the additional work required to build a file that will print as the client expects is billable. This craft-level knowledge makes it possi… Full comment Reply

Gordon Pritchard on Warren Werbitt Goes Printer to Printer with Nikos Kallas

Just a point of clarification. The Creo CtP technology was not Israeli. It was Canadian. I worked in the output division at Creo and worked very closely with both George Kallas at Met and Dick Kouwenhoven at Hemlock in the mid to late 90s during t… Full comment Reply

Jennifer Matt on Buying Strategic Software Features

Jamie, I don't think it's the salesperson job to a) understand where the printer's business is truly today (very hard to figure that out during a sales cycle) b) bring all this up. The buyer is responsible to for asking these questions. The bu… Full comment Reply

Jamie Walsh on Buying Strategic Software Features

Enjoyed this read Jennifer and you make some excellent points. There are always more angles to look at and truly consider than a salesperson will highlight or a customer will choose to admit.. As a sales person, it is tempting to overlook these "da… Full comment Reply

Andrew Bailes-Collins on Smooth Sailing in the Production Process: How to Ensure Your Artwork Files Won’t Slow You Down

Great article and great reply Alan. It’s great to see this topic being openly discussed. Print is so often now called a manufacturing process (even ‘lights out’ in some cases), and a PDF file is one of the key raw materials in that manufacturing p… Full comment Reply

Alan Darling on Smooth Sailing in the Production Process: How to Ensure Your Artwork Files Won’t Slow You Down

Hi, Gershon Apologies for this long response, but this is a subject close to my heart. While I can't disagree with many of the examples you give about making good PDF files, there are several additional items that need to be discussed. The four… Full comment Reply

Jim Orrico on Frank Goes Postal

Thanks, Frank! It would be interesting see an overlay of a mail volume graph on top of your postal price graph to drive your point home. Reply

Kate Dunn on QR Code Steals Client’s Business

I remember debating with print reps who didn't want to sell a print on demand project because they didn't want to talk the customer out of large print run. I used to ask them how they would feel when they lost the job altogether because a competitor … Full comment Reply

Dave Hultin on QR Code Steals Client’s Business

I want the QR code! You can't HANDLE the QR code! Bonus: Go to 1:28 of https://youtu.be/9FnO3igOkOk - "We use words like honor, QR code, loyalty." (At least that's how I heard it!) Reply

Robert Godwin on QR Code Steals Client’s Business

Take the QR code, leave the samolian. Reply

Adam Dewitz on QR Code Steals Client’s Business

Say 'QR code' again. Say 'QR code' again, I dare you, I double dare you.. say QR code one more... time! Reply

Heidi Tolliver-Walker on QR Code Steals Client’s Business

@Dave Hutlin. I can crop the original image down to just the QR Code, and it does work to take you to the Boordy site, even though it's at an angle. Email me at [email protected] and I'll send it to you. Reply

Robert Godwin on QR Code Steals Client’s Business

Put the Delorean in reverse, the future was forty years ago. And, you're going to need a bigger counter. Oh fiddly dee, I'll think about the future tomorrow. Please only respond with modified movie quotes. Reply

Gregory Smith on QR Code Steals Client’s Business

I don't know anyone that said QR codes are new, I simply said if the QR codes menus I've seen are the future of restaurant menus then it's a stupid future. Now excuse me, I have to get back behind my little counter and cower in fear from the FUTURE.… Full comment Reply

Gary Parish on QR Code Steals Client’s Business

We are the patent holders of the most advanced 2D barcode in the world, HD Barcode. We keep it both private and secure and why Boordy Vineyards should be careful using a public QR code that anyone can create and send to a phishing site. Let's say I … Full comment Reply

Dave Hultin on QR Code Steals Client’s Business

Heidi, this one has caught my interest, I'd like to follow the trial. Do you have the QR code (or it's destination) for the menu you referenced? I'd like to see what the QR trail looks like if you're willing to share... Reply

Robert Godwin on QR Code Steals Client’s Business

QR codes new? The future? Oh please! They are the same age as Photoshop which makes QR about 40 years old. As for poorly executed QR hand-offs to a web site, how many poorly executed print jobs go out every day... I thought the pandemic would have c… Full comment Reply

Dave Hultin on QR Code Steals Client’s Business

There's a lesson to be learned here. Printers need to be experts at delivering the message, regardless of the medium. Is there an opportunity for someone to go to James and say, "Your printed menus aren't being used any longer, but are you asking for… Full comment Reply

Gregory Smith on QR Code Steals Client’s Business

If QR menus are the future, I hate the future. I find them almost always poorly executed, built for web instead of mobile so they don't scale to your device, so one is constantly pinching and zooming, scrolling side to side. It's also hard for me -… Full comment Reply

Tom Crouser on QR Code Steals Client’s Business

Noticed this same thing at "Burger Up" in Nashville which is not upscale, but a youthful sit down burger joint in April 2021. Also with three other restaurants during my trip there. So, it's just not the classier places replacing menus with QR codes.… Full comment Reply

Douglas Carlile on Canon Expands their Production Inkjet Portfolio with ColorStream 8000

These articles would be of greater interest and offer more value to us smaller printers if they contained some information on pricing. While we are digital printers, we are toner based and are very aware of the increasing capabilities of inkjet pres… Full comment Reply

Irvin Press on American Printer Editor-in-Chief Katherine O’Brien Passes Away

I am sure that there are many of us with a reasonable history in the graphic arts industry who know that we have lost a very special person. Katherine was polite, dedicated, knowledgeable, helpful, a wonderful writer—and was so with such an exception… Full comment Reply

Bob Raus on American Printer Editor-in-Chief Katherine O’Brien Passes Away

Katherine was a force of nature. Passionate, brilliant, kind and friend to everyone! Her efforts to raise awareness of metastatic breast cancer were heroic and selfless. I will never see another pink ribbon emblem without thinking of her grace, desi… Full comment Reply

Birgit Backofen Rothacker on American Printer Editor-in-Chief Katherine O’Brien Passes Away

Katherine was an inspiration to many but especially to women in the industry. She will be missed. Reply

Pete Basiliere on American Printer Editor-in-Chief Katherine O’Brien Passes Away

Without Katherine to edit my words, I will humbly echo the thoughts that my colleagues posted above. RIP, Katherine, your presence here will not be forgotten. Reply

HARVEY LEVENSON on The Year of Frank: Many Happy Returns

ON FRANK ROMANO: The following is excerpted from a longer, more personal, note I sent to Frank Romano commemorating his 80th birthday and our decades of friendship. Frank Romano is a real mensch. A mensch is: • A person of integrity and honor. •… Full comment Reply

Ethan hm on What’s Your Digital Transformation Quotient?

A major roadblock most companies face when it comes to digital transformation success is the leadership buy-in and this boils down to understanding what exactly a CEO of or top C-level executives of a company. The real problem with most companies is … Full comment Reply

Noel Jeffrey on American Printer Editor-in-Chief Katherine O’Brien Passes Away

Katherine was always a pleasant traveling companion with a keen sense of humor and and precise insights into whatever it was we were covering. I'm honored to have been a colleague. My condolences and prayers to her family. Noel Jeffrey Reply

Eric Vessels on American Printer Editor-in-Chief Katherine O’Brien Passes Away

What a big loss! Katherine was brilliant and always very nice and kind to me. She was quick to share her thoughts and perspective not for personal gain, but for the wider good. She will be deeply missed. Condolences to family and friends. We los… Full comment Reply

Kevin Karstedt on American Printer Editor-in-Chief Katherine O’Brien Passes Away

Katherine, you will be missed both professionally and personally... your contributions to our industry and to the lives of all those around you have been an inspiration. I thank God for giving you to us. Reply

David Murphy on American Printer Editor-in-Chief Katherine O’Brien Passes Away

I always enjoyed working with Katherine on numerous stories and I regularly following her published work. She was an excellent journalist and a real professional, but she is more importantly known and remembered as likable, kind-hearted, and genuine… Full comment Reply

Carlos Silgado on American Printer Editor-in-Chief Katherine O’Brien Passes Away

Remembered fellow editor, friendly conversationalist, you will always be missed. Reply

Eric Frank on American Printer Editor-in-Chief Katherine O’Brien Passes Away

Katherine was a very, very special person. She was a friend to all, a great journalist and she gave so much to our industry. She will be missed. Our thoughts and prayers to her family and to everyone else who cared for her as she touched so many p… Full comment Reply

Patrick Henry on American Printer Editor-in-Chief Katherine O’Brien Passes Away

We won't see another editor with Katherine's special gifts – she was always in the front of the front rank of print industry journalists. The industry already seems smaller and sadder without her. We'll all miss her steely professionalism, her dry hu… Full comment Reply

Hal Hinderliter on American Printer Editor-in-Chief Katherine O’Brien Passes Away

Oh, such terrible news. Katherine (or KOB, as I and many others called her) was a wonderful person, a brilliant author, and an unparalled editor. He patience, good will, and skillful use of the red pen taught me more about writing than any college co… Full comment Reply

Mark Hunt on American Printer Editor-in-Chief Katherine O’Brien Passes Away

Katherine was a leading journalist in the print sector, ever-present at industry events and gatherings in the US and abroad. A great listener, a quick study and an on-point writer, she was also blessed with a wry sense humor. RIP Katherine. Reply

Cary Sherburne on American Printer Editor-in-Chief Katherine O’Brien Passes Away

Katherine was a bright light in our industry over her many years as one of our leading journalists. When she chose to leave that role, it was to spend her time helping others who suffered from breast cancer, a horrible disease that ultimately took he… Full comment Reply

Hamilton Costa on The Year of Frank: Many Happy Returns

Happy Birthday Frank and thank you for all teaching, inspiration and friendship. We've been in touch for more then 20 years in so many events and conversations including your visit and presentation in Rio de Janeiro in 2016. All printing industry owe… Full comment Reply

Craig Kevghas on American Printer Editor-in-Chief Katherine O’Brien Passes Away

She was loved, appreciated, and a blessing to so many. Love and Peace to her family and friends. Reply

Frank Romano on The Year of Frank: Many Happy Returns

Thank you all very much for the birthday wishes and kind comments. Frank Reply

Bryan Gordon on The Year of Frank: Many Happy Returns

Happy Birthday Frank, you have inspired us for years upon years with your writing and more recently the wonderful series of videos from the museum of printing. Wishing you many more good years to come. Gosh, you are now in the same class as Werner … Full comment Reply

Carlos Silgado on The Year of Frank: Many Happy Returns

Happy Birthday Frank! Since the now gone days of your editorial contributions to Artes Graficas Magazine to nowadays your teachings have been useful tools and an inspiration to everyone. Wishing you all the best! Reply

Robert Godwin on Warren Werbitt Says, “I Love Zoom!”

Warren, Your forthrightness and heartfelt thoughts are refreshing. You actually can be charming, sir. Good job! Reply

Deborah Papineau on The Year of Frank: Many Happy Returns

Happy Birthday Frank, have a wonderful Birthday Year ! Reply

Werner Rebsamen on The Year of Frank: Many Happy Returns

Happy Birthday Frank! Welcome to the club of "Fellows in the 80's" Keep up the good works, we very much appreciate it. Reply

Robert Lindgren on Affiliates Are Positioned to Support Local Printing Communities

Gina, I agree with you and your description of the cause. Unfortunately, PUA which created the break, could address this with a constructive olive branch but chooses not to do so. Reply

Gina Danner on Affiliates Are Positioned to Support Local Printing Communities

Robert, I do understand the situation. I think PUA did a significant disservice to the industry and didn't understand the value of the disparate affiliates. I also think there are others that can help bring us together. Now is the time for creative… Full comment Reply

Robert Lindgren on Affiliates Are Positioned to Support Local Printing Communities

Gina, I understand and agree with your concern as this is the relationship we enjoyed when we had a national federation, Printing Industries of America. This give our industry the resources and support of their local association and also provided the… Full comment Reply

Gina Danner on Affiliates Are Positioned to Support Local Printing Communities

I love the local support of our affiliates. I am concerned about the representation of the industry as a whole when it comes to political action., OSHA, representation with the USPS, and the various connections to ur OEMs. As we look at the 22 di… Full comment Reply

Jim Hamilton on Frank Has Spirit (Duplicators)

I think the statement "everyone has a printer/scanner a few feet away" is generationally biased. I love the all-in-one printer I have at home, and I use it frequently. But many young people see printers as an unnecessary purchase (and an overall nuis… Full comment Reply

Joe Webb on Frank Has Spirit (Duplicators)

But Frank, you left out the most important part of the mimeograph... THE SMELL!! In 1960s elementary and high school classrooms and hallways across the USA you could smell when it was semester final exam periods. :) I'll never forget learning how t… Full comment Reply

Elizabeth Gooding on Industry Veteran Patrick Henry to Retire

Pat, I'm so happy that you have finally been given Liberty without the death part. Your fans above have done a fabulous job extolling your many virtues so I will simply say that I whole heartedly agree and wish you the best. I hope your semi-retireme… Full comment Reply

Deborah Papineau on Industry Veteran Patrick Henry to Retire

I've had the pleasure of working with Pat through the years and he's always been such a genuine nice guy and so easy to work with. I first met him while working with Dr. Joe on a research project back some 20 years ago. Later our paths crossed again… Full comment Reply

Cliff Hollingsworth on Smart Print Manufacturing: The Future of Production Printing

There needs to be a full on debate/discussion about the state of the industry in a meaningful way. Other media outlets, in my opinion, are completely out of touch and I have always had a faith in the perspective of WTT. This article caused me to … Full comment Reply

Joe Webb on Industry Veteran Patrick Henry to Retire

I first met Patrick in the late 1980s early in my consulting career when I was working on a study of New York City's printing industry... and he was at Printing News. But I had read his work years before when I was new to the industry and PN would se… Full comment Reply

Richard Romano on Industry Veteran Patrick Henry to Retire

Ditto ditto Cary and Dave. I first worked with Pat in 1998, after the Cygnus (then-owner of Printing News) acquisition of Micro Publishing and the New Yorkers got to meet their West Coast brethren at a friendly meet-up at our Torrance, Calif., office… Full comment Reply

Cary Sherburne on Industry Veteran Patrick Henry to Retire

ditto David's comments! I will have the pleasure of continuing to work with Pat for a while, at least, since he'll be doing some writing for one of my clients. Where has the time gone? Have a joyous retirement, my friend! I still remember all those… Full comment Reply

David L. Zwang on Industry Veteran Patrick Henry to Retire

I have known and worked with Pat for decades (yes decades). He has always been a great investigator and communicator of important print industry information. While he says he is hanging up his spurs, I believe we haven't heard the last from Pat... Al… Full comment Reply

Robert Lindgren on Affiliates Are Positioned to Support Local Printing Communities

My personal experience as an Affiliate Association Manager in Chicago and Los Angeles for more than forty years is perfectly clear that the local associations located in metropolitan centers across the US and Canada are the key part of our industry's… Full comment Reply

Dov Isaacs on Frank Romano and the Museum of Printing

Happy Birthday Frank!!!! By the way, for the record, the Xerox Star workstation was announced and was demonstrable a few years prior to the Apple Lisa. I got to visit Xerox and get a demo of the Star in 1980 when I was working at Wang Labs. The f… Full comment Reply

Dov Isaacs on Frank’s Enablers

As much as one might like the feel and tradition of printed newspapers, there are a number of things going against the printed editions and for digital news delivery: (1) The 24 hour news cycle. By the time I would get a printed edition of a news… Full comment Reply

Robert Godwin on Joanne Gore Communications Launches New Programs to Help Professionals Dip Their Toes in Social Selling Waters

I will add that the hesistancy to fear change is not gender exclusive... just sayin'. Reply

Joanne Gore on Joanne Gore Communications Launches New Programs to Help Professionals Dip Their Toes in Social Selling Waters

Thank you, Robert!! I admit, I can be blunt, direct and to the point. My goal is to help companies pinpoint their quickest time to money and then stretch their marketing dollars to create awareness, engagement and growth. My pet peeve: seeing mon… Full comment Reply

Robert Godwin on Frank Romano and the Museum of Printing

I thoguht Frank was the Museum of Printing?!?!? Reply

Robert Godwin on Joanne Gore Communications Launches New Programs to Help Professionals Dip Their Toes in Social Selling Waters

Joanne's direct communication style may be difficult for many PSP owner's to accept easily. Yet, it is the that very directness that is of the greatest value. Put on your big boy pants and listen up, chicos. Joanne is the real deal. Reply

Eric Vessels on Frank’s Enablers

@Frank have you looked at Remarkable? I have version one and it was a bit unremarkable, but version two looks really promising. Reply

Jim Hamilton on Frank Romano and the Museum of Printing

Happy birthday, Frank! Thanks for all you have done for the printing industry, and particularly for the work in preserving its history. The Museum of Printing is a true gem! Reply

Eric Vessels on Frank Romano and the Museum of Printing

One of the funniest "you're old" jokes was at a dinner fundraiser for EDSF (I think) and they had a system where you could text to donate and it would show up on a big screen in the hall. Adam and I snickered and donated with a "in memory of Frank R… Full comment Reply

David Murphy on Frank Romano and the Museum of Printing

Happy birthday, Icon! You look better than ever! Thanks for all you have done for our industry. Reply

Corry Casler - PressWise on Designating Your Print Software Expert(s)

P.S. The ? after "Well Said ?" was an emoji that converted into a question mark :-) So I'll try this again... Well said Jennifer! Reply

Werner Rebsamen on Frank Takes Pictures

Another interesting segment! Frank, I have some old photo equipment, SLR's, a Rollei and a Lisegang Enlarger. One day, I will bring them down to the museum. Reply

Chuck Werninger on Nationwide Poll Finds K-12 Parents Overwhelmingly View Printed Materials as Essential Part of Student Learning

We have a fantastic Learning Management System to support online teaching and learning at our school district but I think the students and parents still prefer to learn and do homework on paper because it's easier to use, annotate and just seems to b… Full comment Reply

Corry Casler - PressWise on Designating Your Print Software Expert(s)

Well said ? We did this when we selected our new CRM program many years back. The person selected to be the new CRM Administrator was our lead support person. She knew our specific requirements and problems, had the technical chops, but was incre… Full comment Reply

Corry Casler - PressWise on What Problem are You Asking Print Software to Solve?

If you’re on your 4th MIS system and you find yourself saying, “This one doesn’t work either”, the problem likely isn’t the software. It can be intimidating to acknowledge that you have problems in your business or the software selection you made, es… Full comment Reply

Cliff Hollingsworth on What Problem are You Asking Print Software to Solve?

Jennifer--you are my hero. Hopefully the people will listen to YOU!! I have said this over and over and over and it's like talking to a wall. Maybe before I retire, this question will resonate with someone and cause them to pause. Reply

David L. Zwang on How to Participate in Industry 4.0 Part 4: The Smart Factory

Thanks for the comments. From my perspective, the printing industry has gone a long time trying to develop their own communication protocols like JDF/JMF and XJDF/XJMF. However, many other manufacturing industries have decided instead to look at a wi… Full comment Reply

Masahiko Kamei on How to Participate in Industry 4.0 Part 4: The Smart Factory

Hi David! I love your "How to participate in Industry 4.0" series of articles very much and keep reading from 1 to 4. I learn a lot from this series. One question I have about OPC UA is that I do not find graphic industry player in OPC founda… Full comment Reply

Masahiko Kamei on Conquer Compliance, Control Costs with an MIS/ERP Tailored to Pharma

Good article! Very informative! One question I have is that in the article it says "Packaging, label, and flexographic packaging companies" . Why flexo? There are many other print technologies available. Isn't it flexible packaging? To me, it makes… Full comment Reply

Gordon Pritchard on Frank’s Paper Chase

In 1985 I set up a weekly newspaper in Prince Rupert Canada using a MAC and laser writer: (https://the-print-guide.blogspot.com/2010/03/wayback-view-march-1985-apple.html). The laser writer print outs were used as camera-ready art to create film ne… Full comment Reply

James Kohler on Frank’s Paper Chase

Call me an old guy but I still love getting the New York Times especially the Sunday edition. You get far more in-depth news than what I get electronic. Reply

Ben Sachs on The Color Challenge and How to Solve it

I am an printing industry specialist with over 50 years experience. Currently my work involves delivering electoral processes for African Elections across the sub-continent. My particular interest is in the production of ballot material for elect… Full comment Reply

Chuck Werninger on The Nicole Saunders Story: A Passion for Graphic Arts

What a great story, Cary, thanks for covering it. I would LOVE to hear more stories like this where printers are investing in the young people who will work in, manage, lead and eventually own our industry in the future! Reply

Bob Raus on How Accurate Is Your Job Pricing (And Can You Do Better?)

Pricing is definitely a combination of market knowledge, costs and many other factors. Capturing and comparing actual production costs to estimated costs will confirm the level of profitability, a critical factor in overall success. Automatically col… Full comment Reply

Werner Rebsamen on Frank’s Tale of Two Books

Thanks Frank, great job as usual. Looking at the date, this is a remarkable achievement for digital printing. Reply

Mike Philie on Warren Werbitt Goes Printer to Printer with Mike Philie

Thanks for making this happen Warren. It's always a great discussion with you, and I appreciate the passion you bring to our industry. As we discussed, the role of the CEO, the sales team and the next generation of leaders has never been more importa… Full comment Reply

Chuck Werninger on Graphic Arts Teachers to Printers: “We Need You!”

There's so much we can all do to share our industry with today's students. If you're wondering who will work at your shop in a few years, you need to get involved because they're not going to know you exist unless you show them. Today's print is usef… Full comment Reply

Warren Werbitt on Warren Werbitt Goes Printer to Printer with Mike Philie

I have to thank Mike for taking the time to come chat with me. It's always a great conversation with MIke. Reply

Brent Moncrief on WhatTheyThink LunchNLearn Webinar Looked at the State of the Print and Sign Franchises; More Webinars Scheduled for May—Including 2nd Annual Technology Outlook Week

It appears that the link to access the State of the Print & Sign Franchises has a typo, as it directs to Planning Your 2021 Software Purchases webinar archive. Reply

Masahiko Kamei on Robert Stabler Talks about the Koenig & Bauer Durst Joint Venture and the New Products It Has Spawned

Cary, thanks for your quick answer. So post print is directly print to manufactured corrugate either role or board, so "direct to board" is one way of the post-print. That is my understanding too. But In your article on April 19, you wrote "In ter… Full comment Reply

Cary Sherburne on Robert Stabler Talks about the Koenig & Bauer Durst Joint Venture and the New Products It Has Spawned

No questions are stupid! Pre print means you print on substrate that is later laminated to the corrugated. Post print means you print directly on the corrugate after it's been manufactured. That could be a roll or direct to board like Nozomi. My apo… Full comment Reply

Masahiko Kamei on Robert Stabler Talks about the Koenig & Bauer Durst Joint Venture and the New Products It Has Spawned

Cary, may I ask you stupid question? Post print is to print onto corrugated board directly, like Nozomi from EFI? What about direct-to-board? From Robert's answer, I guess direct-to-board means preprint onto liner and build corrugated later, li… Full comment Reply

Patrick Peterson on Yes, We Have No Bodoni

Mr. Romano's last line--the irony! Reply

Christine Dunne on Highlighting the Benefits of Office Printing

You're very welcome, Chuck! Glad you liked it. Our company hasn't looked specifically at student learning and comprehension, unfortunately. We are more focused on the office environment and benefits of print for workers. I agree it would be illuminat… Full comment Reply

Robert Godwin on Replace Training & Support with Learning

Old cartoon from my days as a college professor (don't miss them...) The dialogue: "I taught my dog to whistle." "I don't hear him whistling." "I said I taught him. I didn't say he learned it" Reply

Eric Vessels on Replace Training & Support with Learning

I remember reading The Fifth Discipline by Peter Senge in the early 90s. It made a big impact on me and taught me a great deal about systems thinking as well as the importance of learning within organizations. One problem he points out is that we w… Full comment Reply

Jennifer Matt on Replace Training & Support with Learning

Robert Couldn't agree more. A learning organization is an investment that impacts virtually every aspect of your business. My favorite personality trait of all time is curiosity. My favorite personality trait of employees is the willingness to lea… Full comment Reply

Robert Godwin on Replace Training & Support with Learning

Jen, "Learning is a personal responsibility thing, not an event." This point is critical for the Owners of a business to understand. It should be explained in the hiring process and re-emphasized in quarterly/annual employee revues. Perhaps an impo… Full comment Reply

Warren Werbitt on Warren Werbitt Goes Printer to Printer with Howard Owen

Hey Dave, I appreciate you watching and commenting. Really happy you enjoyed it. Cheers Reply

Dave Hultin on Warren Werbitt Goes Printer to Printer with Howard Owen

What a fun interview that captured some wonderful memories of the past and plenty of optimism for the future! Reply

Eric Vessels on How to Participate in Industry 4.0—Part 2: Internal Hardware Systems

@DavidT, thanks for being a member of WhatTheyThink and for this contribution! Reply

David Triulzi on How to Participate in Industry 4.0—Part 2: Internal Hardware Systems

Good day to you all. My name is David, I'm a new memeber from Italy of this community and I'd like to offer my contribution since my business, is to explain to printing entrepreneurs the large impact of Industry 4.0 Program and what the real benefit … Full comment Reply

Robert Godwin on How to Participate in Industry 4.0—Part 2: Internal Hardware Systems

David, Good article. As an example of what IOT can do, look at Scissor Hands guillotine cutter software, a cloud based system that only requires a circuit board change to be installed. This proves your point regarding older machines that, when upg… Full comment Reply

Robert Lindgren on How Accurate Is Your Job Pricing (And Can You Do Better?)

Gershon's basic assumption is that "cost" is the determinate of price and that profit is lost if the price doesn't fully reflect cost. His statement is consistent with many printer's approach to pricing, but it is fundamentally wrong. This is simply … Full comment Reply

Eric Vessels on Frank Is on a Scroll

Some post-book innovations that I can think of are the audiobook which enabled you to take in the information of a book without actually having to read it and the hyperlink which enable you to hop from "book to book" in a digital environment. I'… Full comment Reply

Heidi Tolliver-Walker on Insight into the Dwindling Workforce Development Pipeline: Graphic Arts Teachers’ Perspective

Exactly, Joe. What struck me in many of my interviews is how much the print industry focuses on WHAT we print rather than WHY print is an outstanding career for young people. We see a lot of talk about the range of products and how cool they are, but… Full comment Reply

Joe Lindfeldt on Insight into the Dwindling Workforce Development Pipeline: Graphic Arts Teachers’ Perspective

These early feeder tracts are important for our industry. It is a shame to see their weakness. Equally important is an environment that engages these new workforce entrants. The right work environment and benefits when compared to other competing emp… Full comment Reply

David L. Zwang on Report from virtual.drupa 2021: Well-Attended Sessions, but Few Product Introductions

Great overview.. Thanks Ralf.. I too am ready for the return of live events, perhaps not in the volume of the past, but there is something important about serendipitously tripping over new tech and old friends... Reply

Jamie Walsh on Report from virtual.drupa 2021: Well-Attended Sessions, but Few Product Introductions

Thanks for your reflections Ralf - I think many will have a similar view to you. From the hardware perspective, I don't think you can beat the up front and personal opportunity that face to face events offer. That ability to truly evaluate the qualit… Full comment Reply

Chuck Werninger on Highlighting the Benefits of Office Printing

Another great article, Christine, thank you! I'd love to see how student learning and comprehension differs with print vs. digital/online texts but have struggled to find a way to gather valid data. If you have skills in this area, can you contact me… Full comment Reply

Dov Isaacs on Frank Is on a Scroll

Whether a “scroll” was horizontal or vertical really depended upon the subject matter. The scroll that Frank showed looked like a miniature (children's edition) of a Torah scroll which of course is horizontal. Why? It is quite long, organized in c… Full comment Reply

Carlos Silgado on Frank Is on a Scroll

What a quick overview of the ways we have accessed text historically and yes, Frank, who knows if we end up going back to the scrolls! Reply

Warren Werbitt on Warren Werbitt Goes Printer to Printer with HBP’s Ilene Lerner

Hi Ilene, Don't thank me. I have to thank you for taking the time to chat with me. HBP seems like a great company and even better, they got their shit together ?? Keep it up!!!! Reply

Ilene Lerner on Warren Werbitt Goes Printer to Printer with HBP’s Ilene Lerner

Hi Warren - Thanks again for the chance to talk with you. I hope we can do it again soon! I appreciate your enthusiasm and love of all things print! Best, Ilene Reply

David Spencer on Print MIS Data Integrity Matters

Two of the error-prone operational areas we see are underestimating causes of waste – downtime labor waste as well as paper/media. What do you see? Reply

Steve Bearden on How to Participate in Industry 4.0—Part 1: State of Readiness

David, Our company, Linemark, strives for Industry 4.0, and it requires a complete overview. It starts with receiving files and finishes with billing the customer. Currently, we can only accommodate this type of workflow for templated products. The… Full comment Reply

Craig Kevghas on Kodak Acquires the Assets of ECRM Incorporated’s CTP Business

With the absorption of ECRM into Kodak, we say goodbye to an industry player that began in 1969 and remained strong until very recently. I had the pleasure to work at ECRM from 1987 until 1990, and was there when the company almost went public. ECRM … Full comment Reply

Rich Ramirez on Remembering Chuck Geschke, Co-Founder of Adobe Systems

As an old Silicon Valley "kid", sorry to hear of Chuck Geschke's passing. I sure hope both Chuck and John Warnock know how much they meant to the evolution of communications in our society. They should be remembered along with the likes of Johannes G… Full comment Reply

Dov Isaacs on Remembering Chuck Geschke, Co-Founder of Adobe Systems

As someone who was honored to work at Adobe while Chuck was actively managing the company with John, I can attest to how remarkable both Chuck and John were in both technical excellence and ethically managing a company and supporting their teams and … Full comment Reply

Dov Isaacs on Frank on Display

If you are passing through Maui, Hawaii, you should take an hour and visit the Hale Pa‘i Printing Museum and Archive Center at the Lahainaluna High School slightly east of the city of Lahaina on Maui's west coast. It is currently closed due to Covid-… Full comment Reply

Michael Heaslip on Frank on Display

The Museum of Science and Technology in Ottawa, Canada once had an antique printing equipment exhibit but is long gone now as well. Reply

Steve Johnson on Johnson’s World: Are You Impressed with My Press?—Buying a New Press Shouldn’t Be a Competition

Robert, the make and model of press that I bought should not influence your buying decision, at least not until you know what markets I serve, what products I produce, and who my clients are. That will never stop me from publicizing my installations.… Full comment Reply

Steve Johnson on Johnson’s World: Are You Impressed with My Press?—Buying a New Press Shouldn’t Be a Competition

Same idea, Tom. Whether serving existing clients or new prospects (or better yet, both) the only justification for any capital expenditure is to better manufacture products that clients will need. The fact that competitors down the street or across t… Full comment Reply

Preston Herrin on Innovate Incessantly: From the Printing Press to a Streamlined Workflow, It’s All About Agility

Cliff: it's as if you are reading my playbook! You are absolutely correct in your assessment. In fact, my next article series is focusing on customer experience. This article completed the six-part "new agility" series which addressed practical ways… Full comment Reply

Dean Bott on Frank Texts

Not exactly on topic, but........Color Separation Techniques by MIles Southworth turned this industry from just a job to what is rapidly approaching a 50 year, incredibly rewarding career for me. Reply

SCOTT VAUGHAN on Warren Werbitt Goes Printer to Printer and Talks Procurement with Tim Peppiatt

This was a great "watch"! We often find ourselves asking the very same questions, but more related to the smaller brokers in our area. Our struggle is to find out why people would choose to buy from them over buying direct and we've not yet come up w… Full comment Reply

Tom Lindelof on Johnson’s World: Are You Impressed with My Press?—Buying a New Press Shouldn’t Be a Competition

Good for you Steve. I would just add that not everyone is content with “doing what their customers need them to do.” Many companies are looking to expand their capabilities to attract new customers with different needs. Reply

Robert Godwin on Johnson’s World: Are You Impressed with My Press?—Buying a New Press Shouldn’t Be a Competition

"Folks, it doesn’t matter what I bought." If this were true, the managers and press operators wouldn't gather for the obligatory "Stand in Front of the Press we just bought" photo op. This benefits the equipment vendor far more than it will ever ben… Full comment Reply

Cliff Hollingsworth on Innovate Incessantly: From the Printing Press to a Streamlined Workflow, It’s All About Agility

The best part of this article was the sub heading. We have been trying to solve the same problem for the last 15 years. The market has changed WAAAAAY past the print service providers. I see it as a leadership problem at the print shop level. Either … Full comment Reply

Preston Herrin on Innovate Incessantly: From the Printing Press to a Streamlined Workflow, It’s All About Agility

Thanks, Pete. As an executive, what kept me awake at night was what I didn't know about market shifts, customer loyalty, competition, and emerging trends. Why? Because it's a full-time job to run a business and get caught up in the whirlwind of da… Full comment Reply

Pete Basiliere on Innovate Incessantly: From the Printing Press to a Streamlined Workflow, It’s All About Agility

Good points, Preston, coupled with sound, actionable advice: Use data to know and rate what your customers want today while identifying and implementing the emerging trends and technologies that tomorrow they will want access to. Reply

Sean Smyth on Executive Q&A: Kilian Renschler, CEO of Koenig & Bauer US/CA

Great to hear an analogue equipment supplier with a positive message - alongside their digital offerings, of course! Reply

Robert Godwin on It’s the Technology Laggards That Cost You the Most

"willing and unable or able yet unwilling, they will certainly move on peacefully in their own time." I have become a fan of 'Hire slow, fire fast'. Hire Slow- helps get the right type of person for the company culture. Fire Fast- Can't wait ar… Full comment Reply

Joe Lindfeldt on It’s the Technology Laggards That Cost You the Most

I've found that there is a broader issue, without needing to single out the laggards. That is a culture of learning and adaptability. Building a culture of learning and adaptability is subtle and takes time, but I've found that this tends to help eve… Full comment Reply

Dov Isaacs on Frank Texts

I contend that many of the current “challenges” are not operator training or even prepress training, but rather, training of content creators. The problems start way up-stream with content creators who know very little if anything about color managem… Full comment Reply

Jon Budington on Frank Texts

Our recent experience with new inkjet technology is that the operators need less skill than traditional press operators, and the prepress departments need much more training. IT is what we need to attract today. Reply

Bryan Gordon on Frank Texts

Frank: You showed me some of my old text books from Ferris State. I wondered where they got off too, so you have them in the museum. You ask a really good question. Where are the new people in our industry going to come from? Who can afford to s… Full comment Reply

Heidi Tolliver-Walker on What Is “More Sophisticated” Personalization, Anyway?

What is that old expression, "A journey of a thousand miles starts with a single step"? Going from A to Z may seem unmanageable, but everyone can go from A to B, and then from B to C, and so on. If printers just take data sophistication one tiny, man… Full comment Reply

Brian Shipe on It’s the Technology Laggards That Cost You the Most

"the laggards in your company will prevent even the best software from reaching its potential" Agreed... But... Scenario 1 - Trade the car in Scenario 3 - Trade the car in (Upgrading a 14 mpg Hummer to 35 mpg Toyota is not a thing) Scenario 2 … Full comment Reply

Robert Godwin on It’s the Technology Laggards That Cost You the Most

Jen, Adoption of new systems is always the challenge. It makes an implementer want to scream "JUST DO IT". That is demeaning, of course. Commanding compliance just generates resentment. And so your article addresses the biggest challenge in softwar… Full comment Reply

Mike Porter on What Is “More Sophisticated” Personalization, Anyway?

As I was reading your article, Heidi, it occurred to me that another barrier to large-scale detailed personalization in direct mail marketing is data quality. As you pointed out, the quantity of data available to marketers isn’t the problem. Cleaning… Full comment Reply

Chris Lynn on Frank and the Ironic Praise of Scribes

I am irresistibly reminded of the cartoon in which an irritated scribe looks up from his painstakingly illuminated page to tell a supervising monk: "Deadline? Nobody told me about a ****ing deadline!" (If anyone can point me to a copy online, I'd ap… Full comment Reply

Si Nguyen on Duplo Event at the Museum of Printing Mixes the Old with the New

Thank you, Frank! Our most memorable event to-date. I hope we can do it again... Reply

David Avery on Frank and the Ironic Praise of Scribes

Like when I found myself reading "The Gutenberg Apprentice" on my nook while I was on an airplane. Reply

Gordon Pritchard on Frank and the Ironic Praise of Scribes

German printer Johannes Gutenberg did not invent movable type printing. More than four centuries earlier, the Chinese inventor Bi Sheng (990-1051 AD) has that honor: https://www.ancientpages.com/2014/12/30/chinese-invention-worlds-first-known-movable… Full comment Reply

Laurens Leurs on Frank and the Ironic Praise of Scribes

Wait a minute, did I just see an American professor praise print using the interwebs? Reply

Carlos Silgado on Frank Talk with Print Historian and Collector Patrick Goossens

Extraordinary to be in contact with a historian as knowledgeable as this one. Great report. Reply

Dov Isaacs on Just Frank’s Type

What nostalgia! I remember when Wang Laboratories bought GSI. I was managing the group that migrated Wang Word Processing (including all Z80-based workstations and output devices with their WP/OIS firmware) to the VS series minicomputer which prov… Full comment Reply

Sean Smyth on Just Frank’s Type

My first job in a printer in the (late) 1970s was to dump a load of beautiful metal type, engravings and woodblocks because they bought a phototypesetting machine. I was there for 6 weeks (I was a student on a summer job - beer wasn't free in the 70s… Full comment Reply

Jim Hamilton on Just Frank’s Type

Frank, the only thing missing was the smell of the photo processing chemicals. Can you include that somehow in the exhibit at the Museum of Printing? Reply

Andrew Tribute on Just Frank’s Type

Great piece Frank and I was amazed at the wonderful selection of products from the past. My first experience was with the Monophoto which I first came across at the London College of Printing. I was surprised not to hear mention of Photon whose 540 … Full comment Reply

Bob Howard on Just Frank’s Type

Fantastic piece looking into the past and as I was part of that past you're making me feel really old. LOL Thanks Frank for another great video Reply

Gerhard Maertterer on The Power of Personalized Print in Today’s Multi-Channel World

Eve, we have a problem by getting back to the basics with traditional direct mail. 14 years after iPhone changed the world, print only interests the digital natives on special days. Then they order beautifully printed wedding and birth cards from the… Full comment Reply

Patrick Whelan on The Power of Personalized Print in Today’s Multi-Channel World

This is fantastic information. I would add that for most print and mail companies, the success of these offerings starts with educating your audience. Use personalized content to educate and demonstrate the value of data driven, personalized print pr… Full comment Reply

Chris Lynn on Print Business Front Office Modernization: Part 3—Orders

This is good and necessary advice but I can’t help grinning with a sense of deja vu. In 2004, Harvard Business Review published an article entitled ’Staple Yourself to an Order’ (https://hbr.org/2004/07/staple-yourself-to-an-order) with essentially t… Full comment Reply

Jamie Walsh on Three Buyer and Seller Rules: Feedback Worth Sharing on Selling Your Software!

A great follow up to the original article Pat. Both parties need to adapt and do better for each other and that is certainly something I strive for in my activities. Being unable to visit site and observe the challenges should not be a reason to feat… Full comment Reply

Robert Lindgren on PIA Affiliates Speak Out About PRINTING United Alliance Relationship

Gina, you're right on! The network of independent, but cooperating associations has the potential to be the right vehicle to serve our industry. The upheaval created by Ford Borrows' ill-conceived initiative this year can be the catalyst for a rethin… Full comment Reply

Gina Danner on PIA Affiliates Speak Out About PRINTING United Alliance Relationship

This is an opportunity to "vision" a new approach. I would ask the question, "Let's pretend we could build a perfect model, what would it include? What would it NOT include?" Granted, we may likely be closer than we think to that perfection. … Full comment Reply

Cary Sherburne on PIA Affiliates Speak Out About PRINTING United Alliance Relationship

I have permission from Joe Polanco to share his thoughtful analysis of this move by the Affiliates: Cary, Here you go. Over the past twenty years, I served on at least two Printing Industries of America’s (PIA)Task Forces which were to deal … Full comment Reply

Robert Lindgren on PIA Affiliates Speak Out About PRINTING United Alliance Relationship

The reality is that printing in all its forms, is the home of more independent, owner-managed establishments than any other manufacturing industry. That reality gave rise to associations of printers serving similar firms in the metropolitan areas in … Full comment Reply

Wayne Lynn on Print Business Front Office Modernization: Part 1—Guiding Principles

Jenn, another great article! You wrote about both prospects and customers in this article. You've written a lot recently about web portals and making it easy for the customer to do business with you. I have a question for you. 1) What are your th… Full comment Reply

Todd Foster on Direct Mail Retargeting Goes Mainstream

These are awesome stats. Thanks... There is also another possibility to consider when using emerging technologies such as AR on your printed materials that can add up to a nice discount from the USPS. And creating an interactive trackable expe… Full comment Reply

Thayer Long on PIA Affiliates Speak Out About PRINTING United Alliance Relationship

Important dialog here with Cary and 3 affiliate managers. As someone who has spent almost 20 years in a federated structure, I can attest to the importance and strength of a grassroots network of independent organizations unifying for a common purpos… Full comment Reply

Catherine McGavin on Print Business Front Office Modernization: Part 1—Guiding Principles

Well said: 'Print manufacturing can hand you a bucket of "emergencies" every day...' As it becomes a habit, and we get really good at responding to the stuff in that bucket, we reach the point where we can't maintain focus without the stimulus of an… Full comment Reply

Jennifer Matt on Print Business Front Office Modernization: Part 1—Guiding Principles

Jim, It all seems straightforward and generally it makes sense. I find the challenge for most print companies is to make strategic things a priority. Print manufacturing can hand you a bucket of "emergencies" every day (especially if you're runnin… Full comment Reply

Gordon Pritchard on Frank Says, “PS, I Love You”

In early 1985 I set up the prepress production department for a 28 page weekly newspaper "Prince Rupert This Week" by using a combination of Manhattan Graphics Inc.'s Ready, Set, Go! page layout program (later acquired by Letraset), Cricket Draw to h… Full comment Reply

David L. Zwang on APTech Brings Research, Standards and Education to 2021

Thayer... looks like an impressive line up for 2021! Reply

Dov Isaacs on Frank Says, “PS, I Love You”

Regrettably, this discussion facility stripped out URLs I posted above. The first was https://community.adobe.com/t5/type-typography/announcement-adobe-ends-support-for-type-1-fonts-for-content-editing-amp-creation/td-p/11807973 The second was … Full comment Reply

Dov Isaacs on Frank Says, “PS, I Love You”

Some clarification with regards to Type 1 font support from Adobe (originally posted at … Adobe has announced its intention to end support for Type 1 fonts in January 2023. The full announcement may be found at . We strongly recommend that any us… Full comment Reply

Dov Isaacs on Frank Says, “PS, I Love You”

Actually, the Apple LaserWriter was NOT the first printer released with Adobe PostScript! That honor goes to the QMS 800 printer that ironically used the same basic Canon CX 300dpi cartridge-based print engine as both the Apple LaserWriter and the HP… Full comment Reply

David Blatner on Frank Says, “PS, I Love You”

This is awesome… My first job doing DTP was running the Linotronic 100 at LaserWrite in the San Francisco Bay Area, and I remember exactly what Frank describes here. What an adventure! Reply

Jim Rosenthal on Print Business Front Office Modernization: Part 1—Guiding Principles

Once again, you nailed it. You put it in simple straight forward terms that companies need to understand, particularly those who are in the fight of their lives for growth, if not just survival. To quote someone we both appreciated - "If you are no… Full comment Reply

Jennifer Matt on Print Business Front Office Modernization: Part 1—Guiding Principles

Thanks Wayne, I resisted writing the article b/c I errantly thought I had ot fit it all in one week. After completing the outline I realized i had to split it into 5 parts and make it a series in order to give it the attention it deserves. Reply

Wayne Lynn on Print Business Front Office Modernization: Part 1—Guiding Principles

Jenn, it's about time somebody wrote this and who better than you! Reply

Robert Godwin on There’s Gold in Those Hills: Are You—Or Your Salespeople—Doing Enough Prospecting?

Good article, primarily because it stayed with the basics. The more sophisticated nuances of selling evolve once the basics are in your comfort and confidence zones. I wrote on this topic in my blog. All are welcome to peruse. https://rentapress.com/… Full comment Reply

Robert Godwin on Is There a First-Mover Advantage for Inkjet? Five Inkjet Early Adopters Share Their Experiences

"That was changed from my original" I am shocked, SHOCKED, that the Editor edited. Reply

David Fellman on There’s Gold in Those Hills: Are You—Or Your Salespeople—Doing Enough Prospecting?

Dean, my answer would be All Of The Above, but with special emphasis on call/email scripts. Assuming that we're talking about an outside sales team, the process I recommend is an introductory email followed by a phone call, with the ultimate goal bei… Full comment Reply

Dean Bott on There’s Gold in Those Hills: Are You—Or Your Salespeople—Doing Enough Prospecting?

A common discussion with our sales team revolves around the "tools" needed to capture a suspect's attention. What do you recommend? Printed Brochures/Sell Sheets? A great WebPage to direct them to? Blog post that may interest them? Call/Email Sc… Full comment Reply

Gordon Pritchard on Frank’s “A Tale of Two Types”

I believe that the serif was created as the entry point of the chisel in order to carve the letter rather than the lifting of a brush. Reply

Jim Hamilton on Frank’s “A Tale of Two Types”

Excellent video, Frank. I think this is the first of your WTT videos that didn't have your smiling face in it once (except for the funky intro). Way to shake it up. Love the Times New Arial illustration. Keep up the good work! Reply

Tim Murphy on Frank’s “A Tale of Two Types”

Frank - This is what you do better than anyone in the world - remind us of how we got where we are - and where we can from as an industry and the relevance of it all. With some interesting and funny notes thrown in for free! Keep up the good … Full comment Reply

Bob Raus on EFI’s Jeff Jacobson on the New Way of Doing Business

Hi Jeff! I think your remarks here are spot-on. It's great to see the focus on customers, employees and new ways to work. Looking good! Reply

Elizabeth Gooding on Is There a First-Mover Advantage for Inkjet? Five Inkjet Early Adopters Share Their Experiences

Andy Tribute - I saw that the word "innovator" did end up being used in a subtitle in the article. That was changed from my original that asked "what does it take to be a first mover?" The article was not about innovators so that word is misleading a… Full comment Reply

Elizabeth Gooding on Is There a First-Mover Advantage for Inkjet? Five Inkjet Early Adopters Share Their Experiences

That's a great story Robert! I wonder if they did any measurement on the effectiveness of the personalized/versioned billboards. Reply

Robert Godwin on Is There a First-Mover Advantage for Inkjet? Five Inkjet Early Adopters Share Their Experiences

Innovators, jumping in early, bleeding edge and all that. Last century, no really, Applied Graphics Technologies (long gone) tested Scitex large format (Outboard?) as a way to produce one-off billboards, marketed as 55 MPH art (a competitor branded i… Full comment Reply

Elizabeth Gooding on Is There a First-Mover Advantage for Inkjet? Five Inkjet Early Adopters Share Their Experiences

Hi Andy - I understood your point. What I said was that this article was not about innovators - it was about early adopters of technology. They are not necessarily the same thing. There is also a difference between companies that were tackling this i… Full comment Reply

Andrew Tribute on Is There a First-Mover Advantage for Inkjet? Five Inkjet Early Adopters Share Their Experiences

I'm sorry Elizabeth but you don't appear to understand what I said. I am not talking about the OEM's being the innovators. With one exception the companies you mention are late followers not innovators. A true innovator is one I mention this being Ki… Full comment Reply

Richard Romano on Main Routs: Options for Adding Traditional Signmaking Capabilities

Thanks for the comment. No need to be confused! We do not charge premium access for press releases; they are all freely accessible in our Newsfeed. Anything tagged as Premium Content is just that, researched/reported and written for WhatThetThink and… Full comment Reply

Corry Casler - PressWise on So…Someone Wants to Buy Your Software

What a helpful piece Pat. Your tips are spot-on! As a successful software sales executive, hope you don’t mind; here are a few tips that have added to my success: 1. Software is technical - Involve your team. In the beginning of my software sales ca… Full comment Reply

Fadel Iskander on Main Routs: Options for Adding Traditional Signmaking Capabilities

So, I'm a "tad" confused. Are all of your articles accessible by either 1. A subscription to the premium content, or 2. "Free" Press Releases by vendors? A week or two ago you even had a Press-Release about the new HP Latex printers which wer… Full comment Reply

William Ray on Printed Electronics: High Value, High Touch

After fifteen years plus of PE experience I might be able to add a little to this discussion. When we started down his route there was vary little that was "off the shelf" in terms of materials and expertise. This is still largely true today. We s… Full comment Reply

Chris Lynn on Printed Electronics: High Value, High Touch

Thanks Pete Basiliere for a useful update on the state of the PE market. 16 years ago, I wrote a similar article for the Seybold Report. It focused mainly on the RFID market, and concluded "The ability of the traditional printer to make fine marks wi… Full comment Reply

Jim Orrico on Frank Takes Issue with Newspapers

Someone turns 80 this year! God bless you and keep up the good work, Frank! Reply

Elizabeth Gooding on Is There a First-Mover Advantage for Inkjet? Five Inkjet Early Adopters Share Their Experiences

Robert - that is so true. And I love to tell their stories! Any inkjet users (or integrators) who want to tell their story - please get in touch. Reply

Robert Godwin on Is There a First-Mover Advantage for Inkjet? Five Inkjet Early Adopters Share Their Experiences

All early adopters of any technolog innovation have one absolute guarantee: they will have stories to tell... Reply

Elizabeth Gooding on Is There a First-Mover Advantage for Inkjet? Five Inkjet Early Adopters Share Their Experiences

Thank you for reading Andy. Sadly though, I think you missed the point of the article. It was not about OEMs as innovators or even print providers as innovators. It was about "early adopters," the people who take the leap on a new technology before i… Full comment Reply

Andrew Tribute on EFI’s Jeff Jacobson on the New Way of Doing Business

Hello Jeff Great to hear from you and I'm delighted you are in a position to drive one the industry's key companies and as with most of your previous roles you are doing an excellent job. By the way as you are in a tech company can you get one of… Full comment Reply

Andrew Tribute on Is There a First-Mover Advantage for Inkjet? Five Inkjet Early Adopters Share Their Experiences

I don't like being negative, but with one exception these companies are not the innovators. Japs-Olsen is the exception having started with inkjet in the late 1990s, the others did not move until at the earliest 2012. Also with the exception of Kodak… Full comment Reply

Jeffrey White on As Goes the Industry, so Goes the Trade Associations—January 2021 M&A Activity

Let's not forget the Research and Engineering council as well. They became part of NAPL back in 2002 when Greg Van Wert was leading NAPL and Ron Mihils was the Managing Director of the R&E Council. The R&E council was instrumental in the 90's in g… Full comment Reply

Masahiko Kamei on Identifying New Business Opportunities in a Challenging Environment

Eric! Thanks for your explanation in detail. I think I got you from YouTube and find similar things in Japan too. Only, no good words in Japanese, that might be my side job. Thanks! Reply

Karl Loatman on Frank Sees Little Justification in Early Newspaper Typesetting

Frank the Sunday NY Times printed when the strike ended weighed 9 pounds each & I had to keep going back home to get another batch to deliver on my bicycle to deliver all 450 pounds of them on my route. The tips were good though. Karl Loatman Reply

Bryan Gordon on Frank Sees Little Justification in Early Newspaper Typesetting

Frank, great story on the history of the Linotype machine. Keep up the history of printing series at the stories are great. I was running a Lino model 5 and a Ludlow in 1971 at a flexo shop near Detroit. I could fly with that Lino as it had an … Full comment Reply

Eric Vessels on Identifying New Business Opportunities in a Challenging Environment

Masahiko-san, I believe what is being referred to by "enhanced box" here is adding more color, design, personalization, and embellishment to packaging in order to improve the unboxing experience. Unboxing experiences are when the person gets somethi… Full comment Reply

Masahiko Kamei on Identifying New Business Opportunities in a Challenging Environment

Could you describe more in detail about Enhanced box as well as "Unboxing experience"? It is hard to imagine what they are. Thanks Reply

Kate Dunn on Direct Mail Retargeting Goes Mainstream

I have a lot of customers adding this service to their portfolio. Many of the sales reps are sitting on the sideline while the owners dive into the deep end of the pool. The best sales reps are selling it, realizing client successes and creating suc… Full comment Reply

Robert Godwin on Print Software and 2021’s Business Trends

Data as an asset? You bet! Data as a product? Think about it... What trends can be identified from the "Big Data" in a small business. Local trends have value. Make it generic (as in not revealing private/personal business info) and there are buyer… Full comment Reply

Heidi Tolliver-Walker on Direct Mail Retargeting Goes Mainstream

Thanks, Kate. What's the situation look like from your vantage point? Reply

Kate Dunn on Direct Mail Retargeting Goes Mainstream

Hi Heidi, thanks for this article. It was very informative! Reply

Stan Tan on Customer Segmentation in Your Print Business

If only more printers had this level of strategic prowess. Printers want to take on "big clients" because of economies of scale and efficiency but they do not know where or how to get that "big client". Their judgement of a big client is based on the… Full comment Reply

Lutt Willems on Virtual Events: The Pros and Cons

Great article! I also believe hybrid events are the future. I very much prefer virtual events but miss the networking opportunity. Let's hope developers will be able to improve this feature moving forward. Reply

Cory Sawatzki on Taking Color Management to the Next Dimension

Great article about some great products. Looking forward to following this one as I can see it being a real thought sparking one. Thanks Dave. Reply

Cary Sherburne on Virtual Events: The Pros and Cons

Thanks, Barb! Appreciate the positive feedback! Reply

Barb Pellow on Virtual Events: The Pros and Cons

Well done article with great perspective. Reply

Chris Lynn on Sale of Gallus Group to benpac holding ag Not Completed

Benpac (who?) was never a credible purchaser of Gallus. What is extraordinary is that Heidelberg clearly failed to do adequate due diligence before accepting its offer. In many companies, this would cost the CFO and possibly the CEO their jobs. In He… Full comment Reply

Chris Lynn on Customer Segmentation in Your Print Business

Great advice in the article and comments! I'd add that another often-neglected segmentation is by 'mutually-referencing' groups. That is, groups of customers who meet or interact regularly and who therefore are likely to report a good experience with… Full comment Reply

Robert Lindgren on Customer Segmentation in Your Print Business

Jenn... Fantastic article! The focus on who's buying our stuff, what are they using it for and what's the probability of it changing to another process is right on. This analysis should be at the center of everyone's strategic planning. Reply

Jonathan Jayanes on New Tree-Free Premium Packaging Products from Monadnock Paper Mills

I absolutely love the idea of this product and would love to do some testing with it on digital cmyk machines as well as thicker applications on flatbed ink digital printer. Reply

Robert Godwin on Customer Segmentation in Your Print Business

Jen, As always, on point. My two cents. Segmentation and diverse customer base are used differently, and very different decisions are driven by this data. Agreeing with your point: "Do you know if you have a diverse portfolio of customers? This is… Full comment Reply

Chris Lynn on Exclusive: Key Highcon Executives Share Updates and Vision of the Future

Thanks Cary for a well-edited and substantive discussion. The key points that struck me were: 1. At least one system has been sold remotely, without the customer touching a machine. A harbinger of the future for capital equipment sales, no doubt. 2… Full comment Reply

Chris Lynn on Print Software Feature Requests: You’re a Priority, Just Not the Only Priority

Jennifer, I suspect that few printers adopt a formal user requirements specification process when selecting software - is this your experience? I'm talking about identifying and documenting high-level 'epics' and user 'stories' (e.g. "as a CSR, I n… Full comment Reply

Robert Godwin on Frank Catalogs Catalogs

The only catalog that stirs my nostalgia is the Whole Earth Catalog by Stewart Brand. Reply

Werner Rebsamen on Frank Provides a Backdrop for Book Sales

Thanks Frank - great comments. Yes, those who build the machinery to manufacture books also report increasing sales. As for backgrounds, yes, we bookbinders sometimes just glued beautifully, gold stamped spines onto card boards. It then looked the bo… Full comment Reply

Martin Bailey on Print Software Feature Requests: You’re a Priority, Just Not the Only Priority

Thanks Jennifer, this is true for all software, not limited to web-to-print or job tracking. The most useful thing a customer can do is to describe exactly what they are trying to achieve, what they’ve tried and what happened when they did … and then… Full comment Reply

John Henry on Frank Catalogs Catalogs

Dov at one time Sears was the Amazon of the day. They missed the change like you said. I have the last sears catalog in a box. Reply

Joe Lindfeldt on How Enterprises Can Achieve CXM in the New Digital Reality

This was an amazing and insightful series for the things it said and those it didn't. Very valuable indeed. Reply

Dov Isaacs on Frank Catalogs Catalogs

Ironically, if Sears Roebuck stayed the course for about 8 years before discontinuing their catalog and their mail order operation, they would have been in an exceptionally strong position to compete with Amazon, at least in terms of infrastructure f… Full comment Reply

Bryan Gordon on Frank Catalogs Catalogs

Frank: Thank you for bringing us good stories about the history of printing. I loved the story about how mail order catalogs came about and then declined. No I did not love the decline part but the passing of the IKEA catalog is sad. - Bryan Reply

Joe Lindfeldt on New Study Questions the Climate Benefits of Recycled Paper

No mention of landfill diversion. That’s an important consideration I suppose. Reply

Slava Apel on Warren Werbitt Goes Printer to Printer with Willow Print Group’s Jeff Ekstein

Jeff and Warren's lesson and takeaway of the day... diversify. Glad to catch up with both of you without having to put on a mask. Reply

Rita Siprak-Weill on A Dynamic Print Business

nice article, really enjoyed the insights. Absolutely agree, people implement software that can do way more than we are capable of grasping. I'm learning new things about my phone, Outlook, and other basic packages all the time. It's impossible to… Full comment Reply

Robert Godwin on Fast Moving Consumer Shifts, or Where’s the Toilet Paper?—Part 1

Yes, taking personalization to another level of confidence building. Image/design consistency (online thru to physical) enhanced by available consumer profile data could rise to the level of a smile and a "thank you for your purchase" at the checksta… Full comment Reply

Chris Lynn on Fast Moving Consumer Shifts, or Where’s the Toilet Paper?—Part 1

Robert, great point - but what P&G calls the FMOT (first moment of truth) doesn't go away; it moves to an online experience. So 'informational, eye-catching packaging' just needs to be seen on your screen. Given the ease with which web images can be … Full comment Reply