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Self-Service Access to Your Print Business

Published on March 2, 2017

Across all markets, customer's demand for self-service access to business transactions is growing. Customer convenience trumps full-service. A self-service interaction gives the customer full control of when they want to interact.

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Discussion

By Robert Arena on Mar 02, 2017

Jennifer, really like what you you have to say but I think most times text is better than video. Text is way faster to process. Video is sloooow. Thank you for your insights and I miss your written documents.

 

By David Hultin on Mar 02, 2017

Jennifer, you had me on the slide over your shoulder that said "I'm paying to fly to North Dakota?" (I live and work in Fargo ... it's a WONDERFUL place!)

I fully agree with your thoughts on this subject! May I piggy-back? The phrase I recently used is: "Your customers don't always want a personal touch any more!" (LinkedIn article: http://on.mi4p.com/2iSCntS)

 

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