Log In | Become a Member | Contact Us


Market Intelligence for Printing and Publishing

Connect on Twitter | Facebook | LinkedIn

Featured:     Smart Automation Webinar     Printing Forecast 2018     Production Inkjet     Installations and Placements Tracker

Single Points of Failure

Published on November 11, 2015

The topic of single points of failure is typically reserved for technology, yet most businesses have humans as their most critical single points of failure. For your business to scale, be sustainable, and to be data-driven, you have to start transitioning knowledge from humans into systems (e.g. Print MIS).

         Email Icon Email    Reprint Icon Embed/Reprint

 

Discussion

By Cory Sawatzki on Nov 11, 2015

One of the best points I have seen you make yet. I agree that this is something I see in every shop. Look around, they are easy to find!

 

By David Smith on Nov 12, 2015

Jennifer - Great Points! I have been in many shops with this issue and always will point it out. I was even in a $60MM shop on the East Coast where the CEO was being interrupted every 5 minutes for a simple estimate request - When challenged; his response was "well I can do it faster than anyone else" he was literally calculating in his head and writing the price down on a Post-It note and giving it to a CSR! Talk about a SPOF. This was an amazing shop but there were "Silos" of knowledge everywhere you went. I recommended a comprehensive on-line expert system, aka process database for their processes and procedures. For estimating I recommended another solution. It takes great discipline and want to - but the human element is indeed a very fragile element and knowledge transfer has to happen for a business to evolve.

 

Post a Comment

To post a comment Log In or Become a Member, doing so is simple and free

 

 

Recent Videos

 

Video preview: Duplo Event at the Museum of Printing Mixes the Old with the New

Duplo Event at the Museum of Printing Mixes the Old with the New

Published: June 22, 2018

Duplo, the digital finishing company, usually runs customer events at hotels. This time they set up various pieces of equipment at the Museum of Printing in Haverhill, Mass. Their theme was “Old Print New Print” as modern finishing equipment was mixed in with older printing machines.

 

Video preview: New Coatings for Performance Fabrics

New Coatings for Performance Fabrics

Published: June 21, 2018

Mark Sunderland, Textile Engineer and Strategist at Thomas Jefferson University, discusses the future of coatings for performance fabrics and their effect on sustainability.

 

Video preview: What's Next from Ricoh

What's Next from Ricoh

Published: June 21, 2018

At Ricoh INTERACT 2018, Brian Dollard, Director of Strategic Planning and Business Development at Ricoh USA, Inc., talks with David Zwang about the past year, and what customers can expect to see from Ricoh going forward.

 

Video preview: Project Peacock Brings Education Back to the Conference Room

Project Peacock Brings Education Back to the Conference Room

Published: June 20, 2018

Deborah Corn of PrintMediaCentr talks about Project Peacock, a digital print roadshow that educates customers on the printing industry and various creative applications.

 

Video preview: Quantifying In-Plants and Outsourcing

Quantifying In-Plants and Outsourcing

Published: June 19, 2018

At last week's IPMA Conference, Angela Whiteside, President of KickStage Consulting, offered some preliminary results from a survey she is conducting on in-plants and outsourcing. She shares some findings from her research with Richard Romano.

 

Video preview: Kornit Digital Offers Textile Printing Solutions

Kornit Digital Offers Textile Printing Solutions

Published: June 18, 2018

Sharon Donovich, Product Marketing Manager for Kornit Digital, talks about the offerings from this Israeli-based company, a solutions provider for printing on textiles. Kornit received a warm response to its line of direct-to-garment and direct-to-fabric printers at the recent TexProcess show in Atlanta.

 

View More Videos

 





Become a Member

Join the thousands of printing executives who are already part of the WhatTheyThink Community.

Copyright © 2018 WhatTheyThink. All Rights Reserved