Customer Communications Trends, Best Practices Highlight Unique Industry Event

Press release from the issuing company

Industry leaders share experience and expertise in creating effective communications

North Mankato, Minn. – Attendees of the 2019 Xploration Tour MN will learn from customer communications industry leaders during a unique one-day session on Nov. 13 at the Minnesota Timberwolves training facility.

To register: www.cvent.com/d/xhqkb1

At the Taylor Communications-sponsored event, industry professionals will learn how to capitalize on the latest customer communications trends to differentiate the customer experience and drive growth. The day is designed for business executives, consultants, analysts and service bureau professionals who print, mail or distribute direct mail, invoices, statements, notifications or other communications via print, the web, social media and/or mobile.

Topics include:

  • How Customer Communication Management (CCM) is becoming part of Customer Experience Management (CXM)
  • Why Omni-Channel Business Communications are Essential for Achieving a Better Customer Experience
  • Document Accessibility: Avoiding Lawsuits and Future-Proofing Your Customer Communications

Kaspar Roos, industry analyst and Founder and CEO of Aspire will be a featured speaker. An educational session led by Taylor Communications and one of their clients also will be part of the day. Sessions will wrap with a panel discussion of industry experts moderated by Kemal Carr, President of Madison Advisors.

“We are excited and honored to be part of the Xploration Tour’s Minnesota stop,” said Denise Miano, Vice President of Technology Services at Taylor Communications. “As industry leaders in customer communications, hosting this stop gives us the opportunity to learn from our peers and share insights from our experience with others.”

Registration for the Xploration Tour MN also includes a tour of one of Taylor Communications’ leading production and ADF facilities, continental breakfast, lunch and an opportunity to enjoy an evening in the Taylor suite to watch the Timberwolves game against the San Antonio Spurs. (Seating is limited.) Transportation will be provided to all events.

“We are wrapping up the 2019 Xploration Tour in Minneapolis on November 13. We have a great lineup of speakers, who will share their experiences and vision for the CCM industry," said Skip Henk, President and CEO for Xplor International. “Special thanks to our sponsor, Taylor Communications, for their commitment and support in facilitating such a unique experience.”

About the 2019 Xploration Tour
The Minneapolis-based 2019 Xploration event is one of a handful of stops hosted across the country by Xplor International, a not-for-profit association, focused on thought leadership, advocacy, education, training, mentoring and networking opportunities within the customer communications industry.


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