www.quadient.com: Quadient, the award-winning leader in Customer Communications Management (CCM), announced that Norima Consulting, Inc. (“Norima”), a North American information technology consulting company, has joined the Quadient Partner Advantage Program as a Silver Partner to provide strategic customer journey mapping implementation and support services for customer communication management in the financial services and insurance industries. The Quadient Partner Advantage Program facilitates the rapid integration of new and emerging CCM technology into production by leveraging the extensive assets and skills of its partners to enable organizations to develop better experiences for their customers.

With head offices in Winnipeg and San Diego, Norima’s consultants help clients coast to coast achieve their business and technology objectives by facilitating transformative change and process excellence. Norima works as a flexible and seamless extension to its clients, offering exceptional service in order to earn a place as trusted advisors. Norima also operates as an innovation accelerator to corporate clients by leveraging technology to innovate and enable the next stage of growth.

“We are excited to have Norima join us as a Silver Partner to support our customers’ ability to take advantage of our full suite of CCM solutions,” said Chris Hartigan, chief solutions officer, CXM, Quadient. “Together, with Norima’s deep expertise and our leading Customer Journey Mapping capability for enterprise omni-channel communications solutions, we will help customers in the insurance and financial services industries get to market more quickly and improve the customer experience with the delivery of enhanced customer communications across channels.”

“Norima’s partnership with Quadient enables us to provide customers in the financial services and insurance industries with the tools and services they need to create an exceptional omni-channel customer experience,” said David Kuik, CEO of Norima. “The Quadient platform is an invaluable resource for businesses looking to embrace digital transformation and engage with their customers in new and exciting ways.”