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Quadient Shares How to Go Digital with a Focus on the Customer at CXFS 2019 Conference

Thursday, July 18, 2019

Press release from the issuing company

www.quadient.com: Quadient, the award-winning leader in Customer Communications Management (CCM), announced its participation at the Customer Experience for Financial Services (CXFS) 2019 conference, held July 29-31 at the Westin Copley Place, Boston. Quadient is a sponsor of the event as well as exhibiting its solutions and participating in a roundtable discussion. The CXFS conference prepares senior financial services executives in CX, operations and technology to lead their companies into the future by focusing on the CX challenges posed specifically to financial institutions.

In Booth #6, Quadient will highlight its comprehensive portfolio of integrated customer experience management technologies for financial services organizations. Quadient’s customer-first solutions on exhibit at the conference are all designed to reduce compliance risk and improve efficiency:

· Quadient Inspire is the company’s CCM solution that helps financial services firms design, manage and deliver personalized, compliant communications across all channels from one centralized platform.

· Quadient Customer Journey Mapping offers the only cloud-based journey mapping tool that incorporates the digital and physical touchpoints customers interact with into an actionable journey map.

· Quadient Digital Advantage Suite is a low-code digital experience platform that enables businesses to develop personalized mobile and web experiences that are fully integrated with core systems and aligned with non-digital communication channels.

Every solution in Quadient’s portfolio offers a strategic approach to the client experience that balances digital and online interactions, enabling companies to deliver great experiences through exceptional, meaningful and personalized omni-channel communications.

Additionally, on Monday, July 29 at 3:40 – 4:40 p.m., Quadient’s Elizabeth Dailing, senior director of product marketing, will present during the Champagne Roundtable Discussions. Dailing’s session, “Digital First, Not Digital Only—Getting to the Core of Customer Experience,” will discuss key points of consideration to put customers at the heart of everything businesses do in order to provide a true omni-channel experience.

For more information about CXFS or to register, click here.


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