www.quadient.com: Quadient, the award-winning leader in Customer Communications Management (CCM), announced that it will be sponsoring and exhibiting at Next Generation Customer Experience (NGCX), held March 25-27 at the Hyatt Regency Indian Wells in Indian Wells, CA. NGCX brings together senior level customer experience executives across all industries to discuss the latest customer experience strategies for all channels and touchpoints.

In addition to exhibiting, Quadient will be hosting a VIP roundtable luncheon that will focus on strategies for optimizing a company’s customer journey mapping initiative. Quadient’s roundtable luncheon will be held on Monday, March 25 for select conference attendees. Quadient will share the state of customer journey mapping, explore how to convert journey mapping into meaningful success metrics, and examine the value journey mapping offers organizations.

In Booth 21, Quadient will highlight Quadient Inspire, the company’s award-winning CCM solution that helps businesses design, manage and deliver personalized, accurate and compliant communications across all channels from one centralized platform. Quadient Inspire activates the entire organization, enabling collaboration across a business by creating better experiences for customers through the creation of timely, optimized, contextual, highly individualized, and accurate communications for all channels.

“The unique format of NGCX allows industry leaders to share their latest customer experience findings and challenges facing businesses today,” said Elizabeth Dailing, senior director of product marketing at Quadient. “We are excited to be a part of discussions on how a full understanding of what is involved in an effective customer journey enhances the customer experience.”