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Roland's New Email-Based Customer Service Is A Big Hit

Tuesday, January 02, 2001

Press release from the issuing company

Irvine, CA - Roland DGA Corporation today announced the availability of RxPress - a fast, new email-based technical support service. Serving customers from 7:00 am to 5:00 pm PST, the new system has significantly reduced response times. "Roland has always taken pride in having great technical support," said Ron Ball, Roland Technical Service Manager. "We have 11 Roland product experts ready to help in any way. That's part of the peace of mind that you get when you buy a Roland ... you know we are going to be there for you." "Roland will continue to offer its library of FAQs, product manuals, and other helpful documents on its website, as well as technical support by phone," said Ball. "RxPress enables us to answer questions faster and better. Now we assist customers by promptly emailing them documents with clear, step-by-step instructions. We can help most people within 20 minutes." RxPress has been well received. Since mid-November, Roland technical support has already handled over 1,000 email inquiries through the new service. Customers access the service via Roland's website at http://www.rolanddga.com/support.




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