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Comerica Names Clarke American as a National Quality Excellence Vendor

Friday, June 21, 2002

Press release from the issuing company

DETROIT--June 20, 2002--Comerica Incorporated presented Clarke American with a 2002 National Quality Excellence Vendor Award in a ceremony Tuesday, June 18, hosted by Elizabeth S. Acton, Comerica's executive vice president and CFO. Clarke American is one of five recipients of the award, which recognizes organizations that continuously demonstrate their professionalism, dedication and support of Comerica's vision of helping people be successful. Each year Comerica nominates vendors that supply products and/or services to the bank. To be considered for the award, a vendor is first nominated by a Comerica senior manager. Following that, each nomination is thoroughly reviewed, and a team comprised of Comerica employees from its primary markets of Michigan, Texas, California and Florida selects the award recipients. Clarke American provides checks and check-related services, contact center services and direct response marketing solutions. Last year Clarke American supplied Comerica with more than 567,000 orders of checks and accessories at a service rate far exceeding the industry average (source: Comerica Performance Measurements). Clarke American has had a relationship with the bank for more than 18 years. Charles Korbell, president and CEO of Clarke American, said, "Receiving a National Quality Excellence Vendor Award from one of our banking partners is truly an honor. This recognition by Comerica further confirms our company's belief that providing excellence in all product and service areas is not just important, but essential to meeting and exceeding our partners' and customers' expectations." "Clarke American's assistance during the Imperial conversion last year and their excellent call center service are just two of the many examples of Clarke American's consistent flexibility and support of Comerica's check-printing needs," said Ralph W. Babb, Comerica's president and CEO. "We appreciate their customer service and willingness to partner with us to meet our needs."




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