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Xerox Named a Managed Workflow Services Leader in New IDC MarketScape Report

Tuesday, December 01, 2015

Press release from the issuing company

Report recognizes Xerox as the single vendor with a business unit solely dedicated to managed workflow services market 

NORWALK, Conn – Xerox has been recognized as a leader in the IDC MarketScape: U.S. Managed Workflow Services Hardcopy 2015 Vendor Assessment1.  

This new report focuses on the Managed Workflow Service (MWS) market, which the analyst firm defines as a set of services that automate and optimize vertical and horizontal document-intensive workflows and business processes. 

Xerox’s Workflow Automation offerings help its customers avoid document management bottlenecks and inefficiencies. Xerox continues to bolster its industry and cross-industry offerings, recently announcing Workflow Automation solutions for the insurance industry and HR departments, two areas of business with data-intensive workflows.  

Additionally, new releases of Xerox Digital Alternatives and Xerox DocuSharepersonal productivity solutions improve office efficiency by automating document processing. This alleviates employees of the time-consuming, manual processes like sharing, annotating, storing and securing documents and data. 

The report cites Xerox as the only vendor that has a dedicated organization focused on workflow automation solutions and services. Established in 2014, Workflow Automation Services works in partnership with Xerox's document outsourcing teams – including both managed print and document services and centralized print services – as well as its business process outsourcing (BPO) organization.

“Managed workflow services bring wide-reaching benefits to an enterprise, far beyond just reducing print and saving money,” said Mike Feldman, president, Large Enterprise Operations, Xerox. “Automating process-laden workflows improves employee productivity, enhances document and data security and helps meet sustainability goals.”

Highlights from the report include references to Xerox’s strengths, such as:

  • Providing the full spectrum of services from managed print services to workflow automation to BPO, and from consulting/professional services to total outsourcing.
  • Services that are supported by a broad software and solutions portfolio, as well as expertise around client office and document work practices through ethnographic studies.
  • The ability to serve multi-national and global organizations with consistency across geographies.

This IDC MarketScape report reflects Xerox’s leadership commitment to improving the flow of work in businesses, including automating everyday business processes to drive workplace productivity and profitability. 


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