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Ventana Research Honors Pitney Bowes with the 2015 Technology Innovation Award for Collaboration

Tuesday, October 13, 2015

Press release from the issuing company

STAMFORD, Conn. - Ventana Research today announced that Pitney Bowes, a global technology company that provides innovative products and solutions to power commerce, has won the Ventana Research 2015 Technology Innovation Award for Collaboration. The annual award recognizes Pitney Bowes’ EngageOne Video technology and the application of this technology to provide the best possible outcomes in productivity, performance and support of an organization’s goals and objectives. The award recognizes Pitney Bowes as a pioneering leader that embraces technology to drive change and increase value for organizations around the world.

“The Technology Innovation Awards distinguish pioneers that have developed clear visionary and transformative technology,” said Mark Smith, CEO and chief research officer of Ventana Research. “The Awards allow us to honor technology providers, like Pitney Bowes, that have gone above and beyond to advance technology through best practices and leadership, and pioneer new landscapes that will lead us into our future. The collaborative technology and use of video in Pitney Bowes’ EngageOne Video will change how companies engage with customers and consumers.”

“At Pitney Bowes, we leverage physical and digital technologies to help our clients transform their businesses,” said Mark Wright, President of Digital Commerce Solutions, Pitney Bowes. “We are honored to be recognized by Ventana Research for our customer engagement solution that applies collaborative technologies to deliver a superior customer experience.”

EngageOne Video is a first-of-a-kind customer engagement solution that delivers interactive communications designed specifically for each viewer. The technology helps telecommunications companies explain data and usage charges on billing statements; turns complicated insurance policies into interactive educational tutorials; and empowers financial service providers with the ability to better understand and communicate investment options to clients. Each EngageOne Video acts as a customer service, sales, and marketing resource as viewers create their own experiences through self-selection of topics and actions relevant to their needs. Available around the clock for the always-on customer, EngageOne Video is developed for the individual consumer and can be accessed through any device of their choosing.

EngageOne Video offers human-like communications that improve customer satisfaction, lower call center volumes, and deliver higher customer retention rates. With the ability to draw on individual consumer insights, EngageOne Video can present tailored information for new customer on-boarding or billing inquiries, as well as deliver up-sell and cross-sell opportunities specific to the account.

By fusing Big Data and predictive analytics with customer intelligence, EngageOne Video provides a significant customer service advantage over static videos. Organizations hoping to address specific questions can build in intelligence, and add prompts and content most relevant to the customer’s immediate situation. Added functionality, including comprehensive dashboards showing video performance and success metrics can also provide organizations with insights into common inquiries. This helps inform future sales and marketing campaigns while improving the overall customer experience.


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