Digital Channels to focus on the delivery of cloud-based CCM services for large enterprises.

San Jose, Calif. and Modena, Italy – Expanding its global partner network in Europe, Doxee, a leader in cloud based enterprise-class Customer Communication Management (CCM) and Document Output Production solutions and services, today announced a new Partnership with Digital Channels to sell and support the Doxee platform across the United Kingdom.

A newly-formed company, Digital Channels will customize the Doxee Platform for customers, and offer comprehensive managed services. The primary business partner of Digital Channels is Espire Infolabs, a global IT services company.

“Our well-established expertise in Multi-Channel Customer Communication Management (MCCCM) services combined with Doxee’s innovative cloud platform is the perfect combination for delivering exceptional customer solutions,” said Gagan Oberoi, managing director, Espire Infolabs and director, Digital Channels. “Our clients want to eliminate redundant infrastructure investments and license costs for document creation, design and multi-channel delivery. This partnership demonstrates our response to this market imperative and intent to have a positive impact on clients’ operations & marketing costs, while enhancing customer experience through interactive communications.”

Digital Channels’ MCCCM solutions will focus exclusively on tapping into the U.K. marketplace. According to Pravin Patel, director, Digital Channels, “the Doxee platform is unique and impressive, and will be critical in bringing cloud-based turnkey customer communications managed services to clients.  It’s much-needed, especially in insurance, financial services, utilities, government and media where there is always a need to improve processes and costs.” 

“With an experienced team of IT professionals, Digital Channels is an outstanding partner for delivering our innovative cloud CCM offerings to enterprises in the U.K.,” remarked Doxee COO Ron Friedman.

“Doxee’s unique platform-as-a-service (PaaS) approach to multi-tenant CCM for managed services providers is gaining momentum among companies well-suited to our solutions,” Friedman added. “It is proving to be an effective business model for us and our partners.”