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Survey Advantage Recognizes Top Franchise and Independent Printers

Wednesday, September 02, 2015

Press release from the issuing company

Q2, 2015 Awards based on over 24,000 Buyer Reviews 

Providence, RI. - Survey Advantage released their Print Buyer Satisfaction Index (PBSI™) for the quarter ending June 30, 2015.   Performers in the top quartile achieved greater than 88%; in the top-middle quartile 83-87%; in the bottom-middle quartile 78-86%; the bottom quartile achieved less than 77%.  Q2, 2015 results are based on the percentage of over 24,000 print buyers who rated their printer on recently completed jobs.  Congratulations to AlphaGraphics of Madison, WI for achieving the best overall loyalty rating with 100% of their customers stating they are “Very Likely” to recommend them to other buyers.  Below are winners by category or peer group.  

Category Top Printer City,State Owner/Operator

Allegra Print Division Allegra Marketing Print Mail Portsmouth, NH Cary Chaisson

Franchise Services Sir speedy Sarasota, FL Eileen Rosenzweig

Image360 Image360 Traverse City, MI Andrew Kohlmann

AlphaGraphics AlphaGraphics Madison, WI Erik Kjelland

CPrint Chatham Print & Design Chatham, NJ Susan Kessel

Independent Printer University Of Alabama Birmingham, AL Paula Blackwell Mitchell

Minuteman Minuteman Press Duluth, GA Bruno Taillefer

Signs Now Signs Now Rochester, NY Julie St. Germaine

Signs by Tomorrow Signs by Tomorrow Clearwater, FL Kathy and Wes Thornton

NPOA TechnaPrint, Inc. Eugene, OR Eric Pearson 

The benchmark is a compilation of all feedback gathered from over 700 printers participating in CustomerPulse™.  The feedback is published to benchmark performance and enable printers and sign makers to react quickly to customer complaints and opportunities.  The PBSI™ is the most comprehensive measure of print buyer loyalty available in the printing industry.

The vision of the PBSI™ is to improve industry performance through reliable real-time buyer satisfaction benchmarking.  Visit www.surveyadvantage.com/printers for more information.


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