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Pitney Bowes Launches Relay Suite for SMBs

Thursday, July 16, 2015

Press release from the issuing company

STAMFORD, Conn. - Pitney Bowes Inc., a global technology company that provides innovative products and solutions to power commerce, today announced the launch of the Relay multi-channel communications suite, an integrated solution offering designed specifically for small and medium businesses to enhance their transactional communications (bills and statements), while providing for client data privacy and meeting growing regulatory requirements and complexity.

At the heart of the suite is the Relay communications hub, a cloud-based digital document hub that helps businesses create more accurate and impactful communications, direct in-house or off-site production, and deliver communications through physical or digital channels, including email, post to web, and digital archiving. The Relay communications hub also offers off-site production options in the event of a business disruption or to alleviate capacity overflows.

“The Relay communications hub is the first and only cloud-based document production software that offers document enhancement, multi-channel output, and dynamic off-site print routing capabilities,” said Patrick Brand, senior vice president & general manager, Global SMB Products and Strategy at Pitney Bowes. “Our small and medium business clients are seeking a simple to use and easy to deploy platform that integrates hardware, software and services to connect more efficiently and effectively with their customers and meet changing compliance demands. Relay delivers unprecedented control, access, and flexibility, while providing the same level of data privacy used by the largest, most sophisticated mailers in the world.”

The Relay multi-channel communications suite features the new Relay inserter series, which offers the latest barcode technology to optimize accuracy and document integrity. This innovative new line of intelligent inserting systems gives businesses assurances that its mailing will be assembled accurately. The new Relay inserters offer three privacy grades, including 2D Direct Scan; 2D Exit Scanning; and 2D File Base Processing. File Based Processing, which Pitney Bowes invented, is the industry standard for ensuring client data protection worldwide.

“Businesses spend billions of dollars annually to protect client data, both in physical and digital formats,” said Brand. “Yet, when it comes to sensitive client data in the mail, the same high level of privacy protection was exclusive to large, enterprise mailers. When you consider the millions of checks, bank statements, insurance notices, healthcare records and other sensitive documents mailed every day, businesses of all sizes need to apply the highest levels of privacy safeguards possible.”

B-Source Outline, a leading Swiss business process outsourcing company specializing in multi-channel client communication management in the highly regulated European banking industry, uses Pitney Bowes’ technology to ensure industry-leading security and privacy for their clients’ confidential physical and digital communications. “Pitney Bowes is the only company today that can help us fulfill our compliance requirements. The solution provides an unmatched level of security. For our private banking clients, accuracy must be 100%,” said Rene Felder, CEO, B-Source Outline.

Cost, difficulty of implementation, and lack of IT support are the most common reasons small and medium businesses do not employ technology to satisfy data security and compliance requirements when it comes to transactional communications. Instead, small and medium businesses typically default to a variety of highly manual, time consuming, and costly processes and workarounds for their mission-critical transactional documents.

For more information on the Relay multi-channel communications suite, go to www.pitneybowes.com/us/relay.

 

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