Among the areas of emphasis at this year’s conference was improving financial controls, understanding and utilizing new digital technologies, customer service and retention, adding new services such as large format printing and signage or mailing services, marketing new and traditional services and building brand awareness. Conference sponsors included printing industry heavyweights such as Xerox, Ricoh, FastSigns, and EFI.

“It was a very worthwhile event,” said Henry “In my opinion, the expertise of the presenters and panelists and the technical and industry knowledge brought to the table by the industry suppliers made this the most valuable industry conference of the year. I hope to use what I learned to serve better my own clients.” This is the third year of NPOA conferences,  and in all three years, Mr. Henry has been the Director of Programs and Events,  in charge of site selection, contract negotiations, and planning. Once a site and date is chosen, he then shifts to finding  speakers and vendors. All this is  assisted by a staff of printers, all who volunteer their time for the organization.