GMC Showcases Innovative Solutions that Engage Agents and Policyholders from Inquiry to Servicing

GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM) and output management, will exhibit at the ACORD LOMA Forum 2014. ACORD LOMA is a global summit focusing on the role data and technology play in the future of the insurance industry, an area where GMC’s solutions provide strong support for cultivating meaningful customer relationships from inquiry to application to servicing. The Forum is May 4 – 6 in Orlando, Florida.

GMC will showcase its GMC Inspire solution in booth #407. It is a robust single platform solution that led GMC to be named a leader in the Gartner Magic Quadrant for CCM and the Forrester Wave for DOCCM (Document Output for Customer Communications Management).  GMC Inspire offers innovative applications to insurance enterprises seeking to maintain growth and profitability in an environment where the customer now has control. They include:

• Inspire Interactive for Customer Correspondence - Designed for insurer correspondence that creates interactive, touch-screen and mobile-optimized digital EOBs, policies, claims, welcome kits and much more. It reduces costs associated with paper communications while speeds up deliver of customer communications. Thin client technology reduces deployment and maintenance costs, while direct business user control of content removes design tasks typically done by an IT team.

• Inspire Interactive for Client Onboarding - Brings agents’ new insurance clients on board quicker and with policy documents that are consistently branded, accurate, compliant, approved, traceable and highly personalized.

• Inspire Dynamic Communications - A ground-breaking solution that delivers an entirely new customer communication platform bridging the gap between paper-based communications and more engaging mobile communications. Customers can view any insurance document on or offline, personalize views and see multiple accounts in consolidated views on any mobile device, including smartphones and tablets, while on the move.

“Forrester reports that 89 percent of insurers surveyed cite CCM is an important part of their strategy, so it may come as a surprise that two-thirds of the industry are still relying on the limitations of legacy print channels for their communications,” said Michael Charest, vice president of insurance, financial services and healthcare for GMC North America, referencing the report Insurance Companies are Falling Behind in Delivering Modern Communications. “At the Forum, we look forward to showing attendees ways to seamlessly produce highly personalized, cost-effective correspondence on demand, interactively, or in high-volume batches for delivery via print, e-mail, web and/or mobile—without replacing legacy systems.”