Q4, 2013 Awards based on 12,258 Buyer Reviews

Providence, RI. Survey Advantage released their Print Buyer Satisfaction Index (PBSI™) for the quarter ending December 31, 2013.   Top performers achieved over 88% loyalty, average performers 74% to 87%, and poor performers under 74%.  Q4, 2014 results are based on the percentage of 12,258 print buyer reviews that were “Very Likely” to recommend their printer after receiving their recently completed jobs.  Congratulations to Company Printing, San Angelo, TX for achieving the best overall loyalty rating with 98% of their customers stating they are “Very Likely” to recommend them to other buyers.  Below are winners by category or peer group. 

Category Top Printer City,State       Owner/Operator

Independent Commercial Company Printing San Angelo, TX             Lorenzo Lasater

Allegra Network Allegra Clawson, MI Joe D'Agaunno

Franchise Services Sir Speedy   Havertown, PA Michael Brown

Alphagraphics Alphagraphics   Red Bank, NJ         Jac Bloomberg

CPrint Bond Printing Co., Inc. Hanover, MA Jonathan Bond

Minuteman Press MMP of Westchase Houston, TX Sharon Rayner

Signs Now Signs Now Holly Hill, FL Tracy Collins

Signs By Tomorrow SBT Winston Salem, NC Steve Tuch

The benchmark is a compilation of all feedback gathered for hundreds of printers participating in CustomerPulse™.  The feedback is published to benchmark performance and enable printers and sign makers to react quickly to customer feedback.  The PBSI™ is the most comprehensive measure of print & sign buyer loyalty available in the printing industry.

The vision of the PBSI™ is to improve industry performance through reliable real-time buyer satisfaction benchmarking.  Visit www.surveyadvantage.com/printers for more information.