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Coffey Communications Transitions to Bell and Howell’s BCC Mail Manager Full Service

Monday, March 17, 2014

Press release from the issuing company

Durham, N.C.Bell and Howell, a leading global provider of multi-channel communications technologies, today announced that Coffey Communications, a leading provider of content marketing solutions for hospitals and health plans across the country, has implemented Bell and Howell’s BCC Mail Manager Full Service to provide comprehensive mail-processing services for its growing customer base. 

“What we like best about BCC Mail Manager Full Service is the flexibility and variety of processing capabilities available in the program,” said Alanna Jacob, Coffey Communications Director of Mailing & Fulfillment Services. “Before, our team had to use an entire suite of software programs to accomplish almost all of what we can now achieve using BCC Mail Manager Full Service. The effect of this is a streamlined and more efficient workflow.”

BCC Mail Manager Full Service is a feature-rich USPS® CASS and PAVE™ certified platform that includes automation capabilities that enhance productivity and efficiency of mail workflow. These include true 24/7 unattended processing, full palletization, package services, Intelligent Mail®, and a proprietary address-matching API that delivers processing speeds many times faster than the industry-standard address-matching engines. In addition, it provides a platform for accessing the powerful array of Bell and Howell’s Data Marketing Services like NCOALink® and DSF.

“We highly endorse the value of the training and support provided by Bell and Howell,” added Jacob. “Our trainer was fully knowledgeable with the intricacies of the software. He worked with us not only to develop a broad understanding of the software but to also help set up and customize the software for our specific needs. This was incredibly helpful in easing the transition and getting us up and running quickly with BCC Mail Manager Full Service.”

Jacob continued, “What we like best about Bell and Howell customer support is the ability to pick up the phone and easily connect with a support technician. With other software vendors we have worked with, it has not always been that simple, so we definitely give that great value.”


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