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Global Vision Implements New 24/7 Customer Support Portal

Tuesday, February 25, 2014

Press release from the issuing company

Customer Support Portal delivers information faster to Global Vision clients

Montreal, CANADA – Global Vision, the industry leader in the development of innovative proofreading technologies, today announced the availability of a new self-registered, web-enabled 24/7 customer support portal (CSP), that is designed for ease-of-use and client efficiency, delivering consolidated documentation on the Global Vision line of products and services.

Accessible through the company’s website, the 24/7 customer support portal gives eligible Global Vision support plan holders instant access to:

  • Product documentation
  • User guides 
  • Solution troubleshooting 
  • Support FAQ 
  • Video tutorials

“A company’s client services infrastructure must be adaptable and responsive to changing demands and customer expectations,” explained Renee Symonds, Client Services Manager at Global Vision. “This new self-registered 24/7 customer support portal provides an important point of contact for responding to our clients needs. It also provides a consistent customer experience and optimized performance enabling the user to log-on and retrieve any documentation at their convenience.”

The new CSP is part of the Global Vision overall support and services network which consists of Pre-Sales Services, Support Services for existing customers, as well as customized services. Global Vision also offers a wide range of consulting services through the client services team, to enable a seamless implementation of your Global Vision solutions.

Global Vision on the road – Visit us at: 

Graphics of the Americas - Booth #1022, February 27-28, Miami Beach Convention Center 
Interphex - Booth #1101, March 18-20, Javits Center, NYC 
INFO*FLEX 2014 - Booth #1026, April 28-29, Baltimore Convention Center


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