Canon U.S.A. Launches Updated Managed Document Services Program
Wednesday, January 08, 2014
Press release from the issuing company
Canon MDS Offers a Comprehensive Suite of Solutions Including Cloud-based Technology and Brand Agnostic Services to Help Businesses and Canon Authorized Dealers Meet Goals for Cost Reduction, Improved Serviceability, and Document Accessibility
MELVILLE, N.Y. – Canon U.S.A. Inc., a leader in digital imaging solutions, today unveiled an updated, end-to-end program to deliver Canon Managed Document Services (MDS). At the core of the new program is the availability of the MDS Cloud Platform, which provides tools and services to help businesses design, implement and centrally manage the infrastructure and processes that support the flow and output of printed and electronic documents. The enhancements will be offered through Canon U.S.A and the Canon Dealer Channel, allowing Canon Dealerships to support end-to-end MDS customer engagements and help augment their current program.
"Until now, implementing a Managed Document Services program typically required an investment in different software applications, as well as several employees to manage and administer that software," said Sam Yoshida, vice president and general manager, Marketing, Business Imaging Solutions Group, Canon U.S.A. "MDS Cloud helps automate many functions that have previously required multiple systems or manual processes, and pulls it all together into a centralized management system delivered over the cloud."
Companies can more easily reduce the total cost of ownership and operation, improve device availability to users and streamline business processes through Canon's updated and comprehensive Managed Document Services program. Canon MDS consists of a global methodology and menu of customized onsite and cloud-based offerings that allow both flexibility and consistency in design and scalability.
"The key to efficient and effective basic MPS delivery is offering an integrated, cloud-based fleet management infrastructure, which the new Canon program accomplishes," said Ed Crowley, CEO and Founder of Photizo Group. "Canon's MDS Cloud offering is a comprehensive program that includes not only basic fleet management, but also Advanced Document Services, resulting in a very complete end-to-end Managed Document Services offering. We at Photizo Group advocate for the importance of integrating the dealer ERP with the fleet management infrastructure, which Canon's new program also accomplishes. As with most things, the secret to success is in the execution, so I am anxious to see how the program is deployed. But clearly, in terms of comprehensiveness, Canon has launched a very nice and very comprehensive program."
The updated Canon MDS program is built upon the company's proven Managed Document Services methodology and program, which launched worldwide in 2009. The Canon MDS approach provides a single source of accountability at each stage of a managed services engagement, including Discover, Design; Implement and Transition; Support and Manage; and Review. The new updates to the Canon MDS program build upon this foundation with a comprehensive suite of services to benefit clients at every stage, from controlling the fleet to business process optimization.
At the start of a MDS engagement, Canon and Canon Authorized Dealers will conduct a discovery assessment using remote monitoring software and user surveys that help determine the current costs and capabilities of the existing document output environment. Going beyond basic meter counts, Canon's discovery assessment services can provide a detailed, thorough and accurate view not only of a client's assets, but also the unique needs and behaviors driving workflows in that particular business.
Using the results of the discovery assessment as a guide, Canon and Canon Authorized Dealers can develop a hardware and software solutions plan to help the client achieve its workflow goals; reduce inefficiencies; address over- and underutilized devices; reduce print, service and supply costs and increase document accessibility and security for onsite, remote and mobile employees.
Implement and Transition
Before any new hardware is installed or document workflow solution is implemented, Canon and Canon Authorized Dealers can help prepare staff with a clear communications strategy that outlines the transition. Users are trained to use new devices, as well as the new document workflow processes. The entire change management process is supported by monitoring users on an ongoing basis, quickly identifying potential roadblocks during deployment and resolving issues with additional training or adjustments to the plan.
Support and Manage
Maintaining the health of the fleet and supporting users on a day-to-day basis are at the heart of the Canon MDS program.
Designed to help clients stay focused on their core business while removing the resources and time required to manage their print infrastructure, Canon's available service delivery offerings include:
The Canon MDS Program is available from Canon U.S.A. or through Canon's Authorized Dealers. Prices for solutions and services are determined by the size and scope of each client engagement and the specific offerings selected.** For more information please visit www.usa.canon.com/mds.
† Based on weekly patent counts issued by United States Patent and Trademark Office.
*Please consult with a Canon MDS specialist for available devices supported under Proactive Supplies and Service Fulfillment
**Availability, prices, and specifications of all products are subject to change without notice. Actual prices are set by individual dealers and may vary.
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