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Topdown Forms Winning Partnership With Ricoh USA

Wednesday, December 18, 2013

Press release from the issuing company

Topdown and Ricoh Offer Complete Software, Hardware and Services Solution for Customer Correspondence

Rockville, Md. - Topdown, the leading provider of correspondence and document automation software, announced today that they recently partnered with the Ricoh USA federal sales team to provide a complete customer correspondence solution for a large financial institution (“the Bank”). The Bank operates a large citizen-facing call center and fulfillment operation on behalf of a United States federal government agency. The Bank is already seeing tremendous savings from the solution.

This installation marks the first time Topdown and Ricoh worked together. The companies have since entered into a solution-selling agreement that will enable the companies to deliver similar benefits to other government agencies.

“Topdown is the benchmark for automated letter generation software,” said Joe Campanella, national director of federal sales for Ricoh Americas Corporation. “We were thrilled when they called and asked us to provide our production printing equipment as part of a complete closed-loop system.”

“The Ricoh team was fantastic. They brought tremendous print production knowledge and experience, and helped dramatically reduce the print production hardware footprint for the Bank. We look forward to partnering with them again,” said Matt Lederer, senior vice president of sales and marketing for Topdown.

About the Solution

The Bank needed to replace aging internally-developed software in order to maintain service-level objectives and comply with government performance and results expectations. The Bank evaluated multiple vendors before choosing the solution from Topdown and Ricoh.

According to the Bank’s information technology project manager, no other document automation solution offered the speed and simplicity of the CLIENT LETTER® software from Topdown. The Bank centralized all customer communication on the Topdown platform, and now drives all print production to the Ricoh imaging equipment.

Using the solution from Topdown and Ricoh, the Bank was able to:

  • Reduce time to generate correspondence by 70%
  • Collapse the correspondence workflow by 75%
  • Eliminate over 50% of their correspondence templates
  • Improve the consistency of communications using approval workflows
  • Monitor compliance using audit trails and reports
  • Reduce wasted time, material and postage costs

A case study on the solution, featuring the benefits of the CLIENT LETTER software, is available free of charge via the Topdown web site.

http://www.topdownsystems.com/

 

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