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Zumbox, Bell and Howell partner to provide turnkey multi-channel customer communication solution

Tuesday, April 16, 2013

Press release from the issuing company

LOS ANGELES – Zumbox and Bell and Howell today announced a partnership that joins the Digital Postal Mail service from Zumbox with Bell and Howell’s data management, Web and mobile services. Together, the collaboration provides businesses with a complete, turnkey solution that accommodates all delivery preferences — spanning Web, mobile and consolidator channels — offering customers the widest reach across consumer-facing platforms. 

In an era when businesses are looking to reign in postage costs and consumers seek convenient, uninterrupted access to their important documents on myriad devices, the Zumbox Digital Postal Mail and Bell and Howell eMessaging partnership offers businesses more communications options to reach multiple targets through a single resource point.

“We recognized a critical opportunity to combine our leadership in the digital mail category, and experience managing communications and document delivery in a paperless world, with Bell and Howell’s expertise in the biller direct web and mobile space to create a compelling value proposition,” said John Payne, CEO of Zumbox, Inc. “This union provides businesses something they can’t get anywhere else, and our service will help drive down physical mail costs while supporting more efficient consumer mail delivery processes that strengthen customer loyalty and satisfaction.”

The shared vision behind a seamless service for multiple communications channels aligns the companies’ two unique technologies. By creating a solution that handles the secure data management and sharing on the back end, with the flexibility to add delivery channels as needed, businesses can now preserve resources without limiting the reach of their communications.

Les Stern, Bell and Howell’s CEO, added, “Instead of businesses allocating their already scarce IT resources to navigate multiple providers and legacy applications, our partnership with Zumbox utilizes our respective proven infrastructures to tie it all together. We handle managing delivery preferences, data formats, and secure consumer touch points in order to offer businesses a single platform that can satisfy more consumer delivery preferences than any other available offering.”

Digital Postal Mail links to users’ residential street addresses and is the only service of its kind to achieve bank-level security with PCI-DSS Level 1 security certification. The service continues to add new utility and business partners every month, helping consumers move all their monthly billing to a single, simple and secure online portal. In addition, Digital Postal Mail users have unlimited cloud-based storage, in order to receive, view, print, archive and search through their digital post, all within one location.

Bell and Howell’s BH Web Mail and BH Mobile Mail platform offers mailers a branded white-label service for delivering bills, statements and marketing communications to their end users via Web and mobile devices. The solution can quickly transition customer communications into true multi-channel services.

For more information, please visit digitalpostalmail.com and www.bellhowell.net.



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