Mortsel, Belgium – Drupa – 18 February 2004 – Agfa fortifies its Global Services group to bring printing, publishing and packaging companies a complete end-to-end service solution. Technical Services includes product-related service options, while Expert Services offers educational options, consultancy and knowledge services to maintain a high level of on-the-job expertise among operators. Remote Services provides a wide range of services online for both Technical and Expert Services. As a critical component of Agfa’s total solutions commitment, the Global Services Group makes sure all technology is up-to-date, operating smoothly and to the fullest. Agfa also takes full responsibility for the entire workflow. “When printing and publishing companies put all their service needs in our hands, customers have only one phone call to make. Our wide array of service products allows the printer to do what he does best – print. And they allow us to do what we do best – keep the workflow operating at peak performance,” said Jan Vangeel, director of Agfa’s Global Services. Agfa service representatives are highly trained to evaluate individual needs and propose a contract or service agreement that’s most appropriate for the organisation. Customers can choose a preventive maintenance agreement, a technical service contract, a remote diagnostics system or an ongoing training programme. World Class Technical and Expert Services. Global Services’ Technical and Expert Services were designed to keep manufacturing operations running smoothly and profitably. Both technical and expert services are available onsite or online – to make critical services convenient and immediate. Services include technical support for uninterrupted workflow productivity, network connectivity and systems integration, preventive maintenance, continuous improvement programmes, audits and consultation, process knowledge, expert training as well as a knowledge bank where customers can get vital information online. Global Services also offers a shared maintenance programme to help your technicians solve complex and specialised problems. Agfa’s solutions and services can be found at Drupa 2004 in Hall 06/D27.