Xerox has been positioned as a leader in the May 2012 report: “The Forrester Wave Managed Print Services (MPS) Q2 2012.” Xerox received this recognition for its MPS offering upon receiving the top vendor ranking in current offering and market presence, and the highest score possible in strategy.
“Xerox has an extremely well-balanced offering, with strength across all categories, including platform support; global deployments; ITO support; and, in particular, enterprise support,” wrote report author Craig Le Clair, vice president and principal analyst, Forrester Research. “Xerox’s market reach has been enhanced through integration with its ITO business, expansion to many partners in the small and medium-sized business (SMB) space, as well as partnering with global delivery.”
The report warns that enterprises still purchasing devices from multiple sources, and under different budgets will struggle to meet emerging print reduction and sustainability goals if they don’t adopt an MPS strategy. Xerox’s “extremely well-balanced offering,” is well suited for an MPS market that will evolve to include production as well as office equipment.
Forrester distinguishes Xerox with the highest possible scores in global delivery, mobile printing, technology and solution ownership, integration of IT outsourcing support, enterprise print support, MPS market experience, MPS strategy, organizational commitment, MPS revenue, and enterprise engagement.
“The MPS market continues to be dynamic, while Xerox’s leadership is a constant – demonstrating to our clients and channel partners that our strategies, tools and techniques deliver impressive, repeatable results around the world,” said Andrew Morrison, senior vice president, Xerox Managed Print Services.
In the past year, Xerox expanded its offerings with the acquisition of NewField IT to simplify the MPS assessment process and speed up implementation, and an alliance with Cisco that integrates Xerox's MPS and mobile print offerings into Cisco routers/switches and expands the opportunity for the midmarket via Cisco's channel partners. In addition, Xerox is now partnering with McAfee and Cisco to build even more protection into its document technology and MPS offerings in ways that help protect clients’ sensitive company information.