QuadTech, Inc., global supplier of press automation solutions, will introduce Service Advantage with Proactive Care at drupa in Düsseldorf, Germany, (Hall 17/ A01), 3-16 May, 2012. The program enables printers to choose the level of service that best matches their needs based on installation, business, and budget. The two-tiered plan includes a wide range of services such as preventive maintenance, training, and technical support.

“The instant a problem occurs on press, you start losing money,” says Karl Fritchen, president of QuadTech. “Service Advantage with Proactive Care helps prevent problems before they start. You’ll see a dramatic reduction in downtime, as well as a decrease in the need to troubleshoot and schedule service calls. Plus, you’ll eliminate budgetary surprises such as additional service charges or the cost of software upgrades and replacement parts.”

Unlimited 24/7/365 Technical Support Center Access
Service Advantage customers won’t need to worry about how many times they call or if they’ll need to pay for a new incident. For customers with remotely accessible equipment, remote servicing is often as good as having someone on-site. QuadTech support staff can connect to each machine and camera to diagnose problems. They can see the user screens, diagnostic warnings, and workflow as if they were on-site with operators and maintenance personnel. Whether it’s job setup questions or advanced diagnostics, a remote connection brings QuadTech support into the pressroom instantly at any time of day, no matter the location.

On-Site Preventive Maintenance
A QuadTech team will visit your site annually to perform complete preventive maintenance on your QuadTech equipment. The technicians will analyze your systems and tune PCs, transports, scanners, and anything motorized.

Proactive Care
Remote diagnostic tools often report problems only after they’ve occurred. QuadTech’s offering proactively identifies and resolves issues in real time before they become costly problems. Technicians at the QuadTech U.S. headquarters monitor a printer’s QuadTech equipment 24/7/365. Among the alerts that are constantly monitored are UPS battery life, RAID failures, hard disk life expectancy, press communication errors, PC restarts, and cabinet temperature.

Other services available through the program include software upgrades, scanner replacements, and QuadTech’s Printers’ Edge™ training. Printers’ Edge includes a range of training options: self-paced online tutorials, online 3-D simulators, and web-based, instructor-led training.