For the third consecutive year, Xerox (NYSE: XRX) earned the top position in managed print services (MPS), according to analyst research group Quocirca’s 2012 report. Xerox maintained its leadership, largely due to its strong set of services for global channel partners and expertise in business process and IT outsourcing.
“Xerox is in a class of its own with a mature MPS offering and a strong value proposition and vision,” said Louella Fernandes, principal analyst, Quocirca. “Businesses of all sizes are benefitting from Xerox’s strengths in extended services such as BPO and ITO, and its strong focus on continuous improvement and innovation.”
The report, which provides an independent evaluation of MPS providers, indicates that integration with business processes and IT systems will become increasingly important as MPS evolves. And with small and mid-sized businesses adopting MPS at a faster rate, Quocirca credits Xerox with being “ahead of the game” by continuing to expand the capabilities offered through Xerox Print Services and Xerox Partner Print Services.
“Xerox has held on to the market-leading position year after year because we have a proven track record of delivering services that help businesses lower costs, increase productivity and improve document security,” said Andrew Morrison, senior vice president, Xerox Managed Print Services. “Our inventive solutions at the enterprise level are now extended to help small and mid-sized businesses simplify, better manage, and reduce the cost of their print infrastructure.”
As the worldwide market leader in MPS, Xerox is working with businesses of all sizes to simplify the way work gets done – so employees spend less time managing documents, and more time focused on their core business. Xerox integrates MPS into the IT infrastructure to help intelligently organize information – from both paper and electronic sources.
The company was positioned by Gartner, Inc., in the Leaders Quadrant in the 2011 Magic Quadrant for Managed Print Services Worldwide and named the worldwide market share leader. Additionally, Xerox was recognized as a leader in IDC’s Managed Print Services and Basic Print Services 2012-2015 Forecast and Analysis report and 2011 MPS MarketScape report.
 Gartner, Inc., Magic Quadrant for Managed Print Services, Worldwide, Ken Weilerstein, Cecile Drew, Yulan Li, Oct. 25, 2011.
 Gartner, Inc., Competitive Landscape: Managed Print Services, Worldwide Report, Nov. 30, 2011.
 IDC Worldwide and U.S. Managed Print Services and Basic Print Services 2012-2015 Forecast and Analysis.” Doc # 233453, Volume 1, March 2012.
 IDC MarketScape: Worldwide Managed Print Services 2011 Hardcopy Vendor Analysis.” Doc # 232135, Dec. 2011.