Bryn Mawr, PA, – Strategy Development, a leading management consulting and advanced sales training firm, along with BTA, is conducting their BTA Service Management University (SMU) on October 12-13, 2011 in Charlotte, NC.

The BTA Service Management University provides service leaders with concrete steps they can take to achieve sustainable margins over 52% and manage the new managed print services revenue stream and devices.  The intensive, two-day program, designed by Strategy Development consultants, will be taught by Ken Staubitz, Service Operations Consultant.  Participants will learn how to set prices, properly manage parts, and develop and deploy employees in both a traditional and MPS environment.

"In order to be effective in today's volatile economy, service managers need to be able to effectively communicate with other company leaders," stated Staubitz.  "Our program arms service leaders with the tools they need to interpret reports and utilize data to develop and execute plans and develop their employees to ensure maximum productivity."

Some of the topics covered in the course include effectively structuring a service organization, managing technician performance and development, territory management, workload analysis and staffing requirements, leveraging technology to improve results, and much more.

SMU attendees will walk away with the skills they need to assess their service department's strengths and weaknesses, develop specific actionable plans to address areas of opportunity, manage a service P&L, price aftermarket, and effectively service Managed Print Services (MPS) agreements.

The BTA SMU is recommended for your entire service leadership team, including the vice president, director, service manager or service supervisor.

Here's what past attendees have said about the BTA SMU:

"[The instructor's] ability to explain the purpose of each topic and then apply it to everyday use was great. I found this class extremely beneficial and feel confident it will easily pay for itself in 90 days. I will, without a doubt, be more effective after this class."
- Blake Elliott, Standley Systems, Chickasa, OK

"[The] willingness to share real world solutions and materials will certainly help in our efforts to continuously pursue improvement and strive for excellence.  I think it was a great experience for my team and has their juices flowing on how we can become better."
- Don Katalenas, VP of Service, Perry Corp, Lima, OH