Document Process Outsourcing (DPO) continues to be a high-growth segment and a significant opportunity for document outsourcing vendors worldwide.

According to InfoTrends' U.S. Document Outsourcing Market Forecast 2009-2014 the DPO market reached $508 million in 2009, and projects it to grow to almost $1 billion by 2014 at a 14.5% compound annual growth rate (CAGR). The Western European Document Outsourcing Market Forecast: 2009-2014 forecasts that revenues within this segment are expected to climb from €1.3 billion in 2009 to €2.7 billion in 2014, demonstrating a CAGR of 16%.

Within the segment itself, DPO continues to evolve. The breadth of services offered by traditional document outsourcing vendors continues to grow, driven by customer demand and supported by organic growth and acquisitions. The objectives for DPO engagements are evolving from a focus on cost-reduction to a focus on business process improvement.

InfoTrends' recent analysis entitled The Evolution of Document Process Outsourcing reviews the document outsourcing market, the evolution of DPO, as well as case studies from Océ Business Services and Pitney Bowes Management Services.

Report Details
Published: February 2011
Price: $399
Format: 12 page analysis