Océ signs worldwide contract with GDF SUEZ for printers and managed services
Tuesday, February 22, 2011
Press release from the issuing company
Venlo, The Netherlands - Océ, an international leader in digital document management and delivery, today announced it has won a contract to supply the multinational utility company GDF SUEZ with over 9,000 multifunctional devices, plotters and supporting services over the coming years. The contract formalizes the business partnership between Océ and GDF SUEZ organizations in more than 20 countries around the world. The global business potential for Océ is estimated at over EUR 55 million.
Building further on long-standing partnership
This new contract confirms a relationship of over 20 years between Océ and GDF SUEZ. The first international agreement between the two companies dates back to end-2005, when Océ’s sales organization in Belgium first won an order from Electrabel – the Belgium-based energy company and now a subsidiary of GDF SUEZ. This was followed by a first Europe-wide contract in 2007. Since then the relationship has grown to involve Océ Business Services, Digital Document Systems and Wide Format Printing Systems, all supplying specialized systems and services to GDF SUEZ.
Contract underlines GDF SUEZ’s confidence in Océ
The business partnership between Océ and GDF SUEZ was confirmed by a global tender for multifunctional devices, plotters and managed print services launched by GDF SUEZ in 2010. “The awarding of this contract underlines GDF SUEZ’s confidence in Océ to meet its total needs for printing systems and the related managed services”, said Noël Custers, Global Accounts Director for Océ. ”GDF SUEZ organizations around the world can now benefit from a prenegotiated contract under which they can simply call off the required systems and services. As well as that the contract includes managed print services from local Océ organizations under a predefined Service Level Agreement. Overall the new contract will save the GDF SUEZ companies time and cost in fulfilling their printing needs, and give them the assurance of state-of-the-art systems and services.”
The GDF SUEZ tender procedure was coordinated from its Paris head office, and was managed by a team of IT, Purchasing and Facility Management specialists from several of its Business Units and companies. On the Océ side the tender was handled as a global account management project, supervised by the company’s head office in Venlo (Netherlands) and involving representatives from its country organizations in Belgium, France and the Netherlands as well as Océ Direct Export.
Océ draws on Canon office products in contact fulfillment
In fulfilling the GDF SUEZ contract Océ will draw on the office products of Canon, that completed an offer for Océ common shares outstanding in March 2010. The products to be supplied will include the Canon color and black & white multifunctional devices and other related products for the office segment. In combination with the contract execution by the industry-leading Océ sales and service organizations in the countries concerned, this further strengthens the proposition to GDF SUEZ and marks a further step in the integration of Océ and Canon.
As well as regular maintenance to ensure that the agreed availability levels are consistently achieved, the Océ services include print workflow management and optimization to streamline customers’ document processes and cut printing costs.
All printing requirements from a single source
GDF SUEZ selected Océ for this contract primarily because of its satisfaction with the company’s performance on earlier contracts. This is based on the combination of a complete product range, allowing Océ to meet all printing requirements from a single source, and proven customer service and support. The latter includes the ability to support the implementation and roll-out at all GDF SUEZ locations, together with the assurance of continuing close customer support.
Global roll-out with dedicated Océ support staff
The new contract is the first for GDF SUEZ on such a broad international scale. Due to the size of the operation Océ has assigned dedicated staff to support its operating companies in the overall fulfillment and execution process. The implementation process started with a test phase in Belgium, France and Romania from August 2010, involving delivery of all the required products in those countries within tight deadlines. This was followed by kick-off meetings in Paris during October marking the official global roll-out of the project.
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