Deluxe to Host Innovative Knowledge Sharing Expos for Industry Leaders
Tuesday, September 30, 2003
ST. PAUL, Minn., Sept. 29 -- Financial institutions nationwide are about to have a unique opportunity to apply the knowledge of today's thought leaders so they can look beyond customer satisfaction and focus on creating memorable customer experiences. To make this happen, Deluxe Financial Services is launching a series of knowledge-sharing opportunities over the next 18 months for financial institution executives. The Deluxe Knowledge Exchange will provide innovative strategies from leading business thought-leaders that will help financial institutions move from transactions to customer interactions. The Deluxe Knowledge Exchange kicks off Oct. 6-7 with an Expo in Boston for financial institutions of all sizes. The Expo will include keynote presentations by Joe Calloway, a nationally recognized consultant and best-selling author, and Dewitt Jones, a freelance photographer for National Geographic and book publisher. Calloway and Jones will provide unique and powerful lessons about differentiating an organization from competitors and how to effectively tap creativity to spur growth, transform customer experiences and grow revenue. "We hosted two significant industry expos last year, which were extremely well received by our clients and others in the industry," said Chuck Feltz, president, Deluxe Financial Services. "The response to these events clearly demonstrated a need for knowledge and idea sharing among peers and business experts. This is more important than ever, as financial institutions grapple with customer-related challenges that become more significant each day." Deluxe will host a second expo featuring the same presenters in Chicago Nov. 3-4. In addition, Deluxe will offer periodic events via the Internet, by conference calls and through specialized publications. These activities will focus on critical industry topics, including customer satisfaction, security and other important issues for today's financial institution executives.