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InfoPrint Solutions enhances professional services portfolio with Business Continuity Services

Wednesday, September 29, 2010

Press release from the issuing company

Boulder, Colo. – InfoPrint Solutions Company, a Ricoh company, today announced the launch of its Business Continuity Services, an extension of its top-rated Automated Document Factory workflow offerings and professional services.  Facing unique continuity requirements, transaction printers in the financial, healthcare, insurance, utility, telco and government markets can now enable robust disaster recovery options in compliance with their business requirements. These new capabilities are delivered through a series of back-up plans for consistent operations throughout any type of outage including natural disasters or power outages.  

The Business Continuity Services offering is based on the company's Automated Document Factory (ADF) solutions.  With an ADF-powered continuity plan, businesses have multiple options for disaster recovery such as print site continuity, onsite server continuity and off-site server continuity.  With these options, customers avoid traditional disruption problems such as lack of tracking, lost documents, regulatory exposure and higher costs.

"The thing about business continuity is that most companies don't miss it until they need it.  But when they need it, they really need it and sometimes it's too late to recover," said Humberto Prospero, Director of Consulting Services for InfoPrint Solutions.  "We strive to engage in trusting relationships with our customers so they can rely on us to assure them that no matter the circumstances.  Our Business Continuity Services group ensures customers that they have options and at the end of the day, they'll get the job done."

InfoPrint Solutions Business Continuity Services focuses on three key options for recovery:

- Onsite Server Continuity – With an ADF server topology, onsite continuity is quickly achievable. In the occurrence that the main ADF server goes down, this continuity plan would call for the secondary ADF server to be automatically activated, with access to the same data and tracking information as the main server.  Production would continue without interruption from the first failure.

- Off-site Server Continuity – By implementing multiple site  ADF servers, users can easily continue a print job once the site is back up and running from the exact point of disruption or transfer work accurately between print sites.  With InfoPrint ProcessDirector, users can take advantage of multi-site capabilities as well.

- External Site Continuity – In the event that the onsite/off-site ADF server cannot be recovered quickly, or in the event of a disaster that renders the primary site useless,external-site server continuity calls for job replication via infrastructure mirroring to ensure that the job is picked up at the external location (i.e. at a 3rd party Disaster Recovery site).  With secure communications between the main ADF server and the remote site, jobs can be securely continued at another location without causing major delays in delivery times.

InfoPrint Solutions Business Continuity Services is another extension of its professional services organization.  This team of experts and specialists also offers customers Sustainability Services, Output Optimization Services and an array of maintenance and support for all InfoPrint Solutions' hardware and software offerings.




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